Upload
atlassian
View
358
Download
2
Embed Size (px)
DESCRIPTION
Atlassian has added, cultivated, and managed a successful internal Q&A community for nearly a year. During that time, we've seen some innovative user hacks that take Confluence Questions beyond the basic "ask questions, get answers" model. These hacks challenge the way we measure the success of our own Q&A community, and have inspired us to take the product in new directions. Learn how we use Confluence Questions at Atlassian, and how our own experiences guide product development.
Citation preview
#atlassian
Sam Tardif • Team Lead • Atlassian • @samtardif
Measuring the Success of an Internal Q&A Community
Insert title here
Measuring the success of an internal Q&A community
Measuring the success of an internal Q&A community
Measuring the success of an internal Q&A community
Learnings
Use casesLearnings
Use casesLearnings Measures
A C C E P T E DA N S W E R S Q U E S T I O N SC O M M E N T SV O T E S
A C C E P T E DA N S W E R S Q U E S T I O N SC O M M E N T SV O T E S
questions per day
4.8questions per day
questions answered
75%questions answered
participants
957participants
answers per question
3.5answers per question
What do you want to ask Mike at the
All Staff?
Hey X, how do I do this?
What should we name our level 9 meeting rooms?
What’s everyone’s thoughts on X?
I have an idea!
I d e a t i o n
P o l l s
D i s c u s s i o n s
Ta rg e t e d Q u e s t i o n s
C o l l e c t o r Q u e s t i o n s
Engagement!
Success?Engagement!
Success? Expertise?Engagement!
Empowering you
Empowering you
- Uptake problem
- Recruit evangelists
- Make use of “Announce CQ”
- Need more experts
- Watch “unanswered”
- Promote sharing
- Discoverability problem
- Questions List Macro
- Dashboard hack
- You want at least 1:1
- Follow topics when joining
- Follow a topic after asking
Sam Tardif • Team Lead • Atlassian • @samtardif
Thank you!