LEADING UX

Presented by

Marlin JayakodyManager UI UX – ExcelSoft Global

WHAT IS THE BEST THING THAT HAPPENED TO YOU TODAY?

BE POSITIVE

CREATE A POSITIVE ENVIRONMENT

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KEEPCALMAND USE

THE FORCE

ACTION PLAN

IF IT ROSE AGAIN

WHAT WOULD YOU DO`

FEELINGSWHAT WERE YOU

THINKING

AND FEELING

DESCRIPTIONWHAT HAPPENED

ANALYSIS

WHAT SENSE CAN YOU MAKE OF THE

SITUATION

EVALUATION

WHAT WAS GOOD AND

BAD ABOUT THE

SITUATION

CONCLUSION

WHAT ELSE CAN YOU HAVE DONE

GIBBS REFLECTIVE CYCLE

DO NOT PAY ATTENTION TO DISTRACTIONS

GET UP! SPEAK UP!!

STAND UP FOR WHAT YOU BELIEVE

BE ANACTIVE LISTENER

Pay attention Show that you're listening Provide feedback

CREATE A TEAM LIKE THE AVENGERS

UX MANAGERSMEASURE

Qualitative UX KPIs Reported expectations and performance Overall satisfaction

QUANTITATIVE UX KPIs Task success rate Time on task Use of search vs. navigation User error rate System Usability Scale (SUS)

KNOW WHEN TO TRADEOFFMaintaining the balance

THANKS FOR TOLERATING

For any questions tweet me on

@MarlinJayakody