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@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
ladies and gentlemen, the plane is no longer the problem
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Chris McDermott @chrisvmcd
Coach/Conference Organiser
http://leanagile.scot @LeanAgileScot
5th, 6th & 7th of October 2016
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
United 173
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Crew Resource Management
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
US Airways 1549
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Our tech stack is no longer the problem!
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Agile-Asshatery
“Agile : doing the wrong thing faster”
John Seddon
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Double loop learning
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Chunking
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Mechanism
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Adam Smith
“Division of labour” - Wealth of Nations - 1776
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Fredrick Winslow Taylor
The Principles of Scientific Management - 1911
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Alfred P Sloan
Decentralised operations with coordinated control - 1920
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Karl Marx
[The worker then becomes] "depressed spiritually and physically to the condition of a machine"
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Mental models
1. Appreciation of a system
2. Understanding of Complexity Theory
3. Thoughts on people
4. Thoughts on groups
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Step 1: Appreciation of a System
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
What is a system?
“An interconnected set of elements which is coherently organised in a way that achieves something”
Donnella Meadows
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“Meaning exists in the interaction between things, not in the things themselves"
Alicia Juarrero
Interaction & Interdependence
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Feedback
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Balancing & Reinforcing
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Time
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Boundaries
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Holistic
“The systems approach to problems focuses on systems taken as a whole, not on their parts taken separately.”
Russell Ackoff
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Operation Cat Drop
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Fundamental Attribution Error
“We're blind to our blindness. We have very little idea of how little we know. We're not designed to know how little we know.”
Daniell Kahneman
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
System v Individual95% of the performance of an organisation is attributable to the system (processes, technology, work design, regulations, etc) and 5% are attributable to the individual
W Edwards Deming
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GM Freemont
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NUMMI
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Step 2: Understanding of Complexity
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Complicated systems
“[Taylor] has probably had a greater effect on the private and public lives of the men and women of the twentieth century than any other single individual.”
Jeremy Rifkin
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Complex systems
“Linearity is seductive"
Dave Snowden
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Volunteers
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Is software development complex?
“It's tough to make predictions, especially about the future.”
Yogi Berra
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Step 3: Thoughts on people
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Knowledge Work
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Motivation
“When the reward is the activity itself--deepening learning, delighting customers, doing one's best--there are no shortcuts.”
Dan Pink - Drive
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Step 4: Thoughts on groups
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Tribes
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Dunbar Number
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Principles for managing complex organisations
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Situational Awareness
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Shared Understanding
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Common Purpose
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Decentralised Decision Making
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Experimentation
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Trust
“Trust is the metric for the quality of social connection”
Marc Burgauer
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Battle of Trafalgar
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Examples of practices for complex organisations
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Teamverløtung
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Cross functional autonomous teams
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Collision space
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Community of Practice
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Pareto Team Stability
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Organisational Split
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Anything else you can think of?
• Visualisation• Hack days• Three Amigos• …
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Complicated
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Complex
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In Summary…
Software development, in an organisation, is a complex social activity. To get the best results in this environment we might want to consider: • developing situational awareness; • creating shared understanding; • engendering a common purpose;• distributing decision making to those with the best information; • experimenting with new ideas and ways of working;• underpinned by trust.
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Thank you!
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Sources
“What is the value of Social Capital” - Jabe Bloom : https://www.youtube.com/watch?v=7n4a1VOW7H8“Culture is the True North - Scaling at Jimdo" - Arne Roock : http://www.infoq.com/articles/scaling-at-jimdo “Nilan Peiris and the culture of growth at TransferWise” - Boss Level Podcast : http://www.bosslevelpodcast.com/15
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Images
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@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
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