Joget Workflow Training – Basic & Advance for v3.1 – Module 9 – SLA and Deadlines

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    Joget Workflow v3

    Training Programme:

    All That You Need To Know

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    Last Revised on Oct 1, 2014 based on Joget 3.1Joget Inc Internal Use Only

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    Joget Workflow Training Programmes

    All That You Need to Know: Automating

    Your Processes and Building Applications

    Developer: Extending and building plugins.

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    Joget Workflow Training

    All That You Need to Know: Automating Your Processes

    and Building Applications

    Who is it for? Any business process owner

    Prerequisites:

    Logical understanding on drawing a flowchart

    No software development knowledge required

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    Outline Day 1

    Module 1: Introduction Introduction to Business Process and Workflow

    Introduction to Joget Workflow

    Overview of Joget Workflow v3 Architecture

    Module 2: Setting up Joget Workflow Requirements

    Installation

    Overview of User Management

    Module 3: Building your first Process-driven Application Business Process Design

    Designing Your First Workflow with Workflow Designer

    Running Your First Automated Process

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    Outline Day 1

    Module 4: Process Monitoring

    Administration of Process Instances in Joget

    Module 5: Creating your first Forms

    Creating your First Forms using Joget Form Builder

    Understanding the relationship between Forms and Process

    Activities

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    Outline Day 2

    Module 6: Using the Email Tool

    Implementing Email Tool Plugin on your Process Tool.

    Module 7: Creating Datalist and Userview

    Creating a Listing of submitted Form data.

    Creating a User Interface (UI) for end-user access.

    Module 8: Participant Mapping and Permission

    Control

    Defining Process Participant Mapping on your Process

    Enforcing Permission Control on your App

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    Outline Day 3

    Module 9: SLA and Deadlines

    Service Level Agreement implementation on Workflow Process.

    Creating Email Reminder on Workflow Process using Deadline

    implementation.

    Module 10: Hash Variables

    Dynamically populate Form fields, Email plugin.

    Using Hash Variable

    Module 11: A Revision - Building a Support

    Ticketing System

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    Module 9

    SLA and Deadline

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    Service Level Agreement (SLA) Limit

    Why set limits?

    By setting limits to workflow activities, you are able to define

    appropriate service levels for your processes.

    Participants in the workflow can be made aware of adherence to

    these service levels.

    You can generate reports to determine the efficiency of your

    processes e.g. identify bottlenecks, etc.

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    How to Set SLA Limit?

    1. Define process-level duration unit

    2. Set SLA Limit on targeted activity

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    Define Duration Unit

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    Set SLA Limit

    2-minute SLA Limit on Approve

    Leave activity

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    SLA Limit Indicator

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    Service Level Monitor

    For activities that have defined limits, task assignments

    will have due dates.

    When processes that have limits are deployed, you will

    notice that the Service Level Monitor column in the Inbox

    will display a colour coded square.

    The colour of the Service Level Monitor will change from

    Green to Yellow as the due date approaches. Once the

    due date is reached, the colour will be red.

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    Service Level Monitor

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    Deadlines and Exceptions

    For each activity, a Deadline can be set.

    Deadlines act as a timer which triggers an Exception

    transition to another activity when a specified duration

    has elapsed.

    Deadline reached

    EXCEPTION

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    Deadlines

    Deadline execution can be synchronous or asynchronous.

    For synchronous execution, the current activity will no longer be active when the deadline is triggered.

    Used in cases such as approval escalation.

    For asynchronous execution, the next activity will be executed while the current activity is still waiting.

    Used in cases such as sending reminders.

    Multiple deadlines are supported for each activity.

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    Activating Deadline Checker

    The Process Deadline Checker needs to be enabled under

    System Settings > General Settings

    This will enable periodic checks on activities deadlines as

    defined by the checker interval.

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    Setting Deadlines and Exceptions

    Deadlines are set at activities.

    Exceptions are set at transitions.

    Both are required for the deadline feature to work.

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    Setting Deadlines and Exceptions

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    Setting Deadlines and Exceptions

    Asynchronous exception.

    When the Send Email

    Reminder tool is started,

    Approve Leave activity is still

    active.

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    Exercise

    Verify that the deadline works as designed by mapping

    the newly created Tool to a Email Tool plugin.

    Configure the Email Tool accordingly.

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    Important Note

    SLA will not manipulate the flow of your Workflow

    Process, Deadlines will.

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    Module 9 Review

    We have learnt to:

    1. Set SLA limit to workflow activity, which enables the

    implementation of service level monitoring.

    2. Set deadline and design exception handling.

    3. Understand the difference between Synchronous and

    Asynchronous deadline.

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    Stay Connected with Joget Workflow

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