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SalesForce CRMImplementation & Development
What is CRM?
CRM (Customer Relationship Management) is a software used tomanage the customer data in an enterprise.
CRM cloud apps provide Cloud based storage used for real-timevisibility of team’s activities. CRM Cloud apps also helps in customerdata management.
Marketers needs to track sales and Leads of buyers and seller. Nothingis important than this process for a marketers. CRM cloud applicationshelp marketers to track leads and sources.
We can say CRM is useful in all type of business and industries.
Characteristics : CRM to work effectively
For CRM to work effectively, it must have following characteristics:
1. High reliability – uptime that exceeds 99.9%2. High performance – data access in less than 300 ms3. High security – industry certifications such as ISO27001 and SAS
70 Type II4. An effective CRM infrastructure is based on Multitenancy –
Multiple customers sharing common technology and all running on the latest release, much like Amazon.com or Google.
What is Salesforce CRM ?
Salesforce is a CRM application built on the Force.com platform.
How it manage the data?
It can manage all the customer interactions of an organization throughdifferent media like ;
• By phone calls.• By site email enquiries.• By Communities.• By social media.
More Detail at: http://www.janbask.com/salesforce-application-development/
Force.com Platform for Salesforce
Force.com is a platform for creating applications in the cloud withabsolutely no software or hardware investment required. The appsused for creating data-centric and collaborative data.
In fact, there is no chance of data lost here, because there are thefeature of auto back-ups.
The Force.com platform allows you to build custom applications usingSalesforce as an engine.
More Detail at : http://www.janbask.com/salesforce-application-development/
What makes Salesforce markable?
Salesforce works by managing the standard objects, and maintainingthe relationships between them, and the standard in-builtfunctionalities. It is built on the following different types of cloud:
1. Sales Cloud2. Service Cloud3. Marketing Cloud4. Custom Cloud5. Analytics6. Salesforce Automatation.
More Detail at : http://www.janbask.com/sales-and-service-cloud/
Users the Salesforce CRM
Who should use the Salesforce CRM?
The answer is simple – ‘Everyone’.
It offers different editions like Group, Professional, Enterprise andPerformance (For Sales Cloud). An organization can select the editionthey, according their aims, and the features they require. Do note, theeditions have price variations too.
More Detail at: http://www.janbask.com/salesforce-implementation/
Salesforce Implementation Steps
Following steps take place in the typical Salesforce implementation:1. First consulting you to understand your business process, and
your requirements for Salesforce.2. Plan and Prepare - Make the strategy of SalesForce
Implementation for you.3. Setting and Customizations - Check which type of editions you
need after initial setup.4. Deploy Salesforce CRM - Set the features for Salesforce
configuration, customizations and integration.
Salesforce Implementation Steps
1. Check the communities needs2. Check the Data & Reporting needs.3. Performing UAT, and Training to the End Users.4. Most important – The Documentation capturing Requirements,
Architecture, Technical Design, Data Migration, Test Plans, Test Cases & Testing, UAT Plans, and Training Manuals
Now Your Decision about Salesforce..!
Well, the list gives a broad overview of whatto expect from a powerful CRM solutionprovider like Salesforce.com. If you are usingSalesforce, then Congratulations! If youhaven’t decided yet, let’s think about it.
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[email protected]://www.janbask.com
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