Developing a Social Intranet

The 47 point plan

The slides about us….

Hello!

Lia CrooksInternal Communications ManagerCIPD

Our purpose

Championing better work and working lives...

...by improving practices in people and organisation development...

...for the benefit of individuals, businesses, economies and society.

The CIPD in numbers

The voice of a worldwide community of HR and L&D professionals

But…

So, we needed to change…

Thinking digitally….

2016 Vision

• Valuable digital exchanges building long term relationships that support better work and working lives

• Valuable exchanges building long term relationships that support better work and working lives

• Our customers and audiences are engaged and love connecting with us• Inspiring the world of work by sharing the best content• Our products and content are internationally respected• We help HR,L&D and professionals supporting better work and working

lives to connect, develop and network together• An abundance of advocates championing and recommending us to their

peers

The slides about what we’ve done…

Sprint Teams

• We created teams of people from across the business to focus on an area of customer/digital innovation.

Sprints and OKRs

• Sprints:• At CIPD, each sprint is 90 days during which we aim to achieve

a set of challenging objectives. Work is allocated to sprint team members who use team sites for daily work and to track progress. At the end of 90 days we review our achievements and start the next sprint.

• Objective and Key Results (OKRs)

A word about OKRs

Sprint Inductions 2015

They discipline thinking (the

major goals will surface)

Communicates accurately (lets everyone know

what is important)

Establishes indicators for

measuring progress

(shows how far along we are)

Focuses effort(keeps

organisation in step with each other)

Sprint Teams and Roles

Sprint teams consist of a team leader and 4 roles (which can be undertaken by more than one person). These roles provide a way for the team to organise itself, however it is not uncommon for team members to informally fulfil a number of roles without even being aware of it!

• Team Leader• The Communicator• The Project Manager• The Catalyst• The Sense Checker

Sprint Teams and Roles – examples of responsibilities

The Team Leader• Leading each team from the front driving momentum

• Ensuring the team (including themselves) are contributing to achievement of the key results

• Keeping the objectives alive and the end game in sight

The Communicator• Leading by example and promoting Working Out Loud amongst the project group

• Asking for help from other groups, people or skills around the business to prevent silos and drawing on shared experience

• Prompting shared and efficient communication

Sprint Teams and Roles – examples of responsibilities

The Project Manager• Working with the team to shape appropriate tasks

• Keeping the team on track and ensuring completion of tasks

• Risk management e.g.. Identify team v program risks, coming up with resolutions and sharing wider programmatic risks with team leaders prompting mitigation

The Catalyst• Identifying, sharing and accelerating learning

• Coach and share their knowledge with others inside and outside the team

• Where they don't know the answers, they know where they can find them

The Sense Checker• Bringing to bear an appreciation towards barriers and resistance but not being the barrier themselves!

• Using what they know about the business to ensure activities build on the experience held

• Help to point the team in the general direction of others who can help

Working out Loud

80% finished is good enough

The ‘woo-hoo’ slides

The new intranet

Carousels

Newsfeed

Twitter

Polls

News pages

Digital Day!

What do people say about WORKSPACE?

The opportunity to get involved in cross team projects. Hearing about things as they happen makes it much easier to collaborate!Branch Executive

Good to find all the latest news in one place, helping prevent clogging up inboxes...Projects Executive

#Workspace has helped me to feel more connected to a wider group of people around CIPD and has reinforced my belief that everyone has knowledge and insight to contribute on important topics such as our purpose, our customers and, err, how the tables are arranged in the canteen!Director

As a CIPD employee who typically works remotely it's a great tool to feel "connected" to the office environment. It is also excellent for networking and understanding colleagues roles & department and generally what’s "going on" within CIPD.Manager

The slides about things that didn’t go so well…

#Oops and the lessons we learnt…

• Naming the intranet – a lesson in collaboration

• #AskET – a lesson in culture

• Staying focussed

The slides about what’s next…

Still to come….

• More interactive pages

• Engagement at all levels

• Enhancing employee voice

• Establishing as main comms channel