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The demand for an omnichannel experience from customers will keep increasing and companies need to invest their time and resources in leveraging systems that can deliver seamless customer experience. Keeping with this trend, Clariti is one tool that is worth looking at.
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The centralized locationprovides insights that areneeded to keep the customerjourney smooth. It will befrustrating for both thecustomer and therepresentatives to keep goingthrough the same issueseveral times.
1. ORGANIZECOMMUNICATION
When the customerinteracts with thecompany for the secondor third time regardingthe same issue, therepresentative shouldbe able to see all theprevious interactions.
2. CONTINUITY OFCOMMUNICATION
The agent should havethe option to easily seethe context behind theinteraction and respondinstantly, through thesame channel, withoutswitching between theapplications.
3. COLLABORATEINSTANTLY
Any restriction tointeract with the samerepresentative eachtime should be removed.Once the context behindthe customerinteraction ismaintained, anyrepresentative will beable to providepersonalized service.
4. DELIVER PERSONALEXPERIENCE
The tool should be easyto use like a familiaremail system. It shouldbe able to group all thecustomer interactionsbased on contextautomatically withoutcomplicated workflows.
5. EASE OF USE
Clariti can help you providean omnichannel experiencefor your customers throughits unique TopicFolderswhich combine emails,chats, to-do, and more, inone single app so that youragents need not waste theirvaluable time switchingbetween different apps.
CLARITI AS ANOMNICHANNEL TOOL
2125 CenterAvenue, Suite 306,Fort Lee, NJ 07024
U.S.A.
(201) 503-1881 [email protected] https://clariti.app/
