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• JAMES P. HILVING • SOFTWARE ARCHITECT • MASERGY COMMUNICATIONS [email protected] • @JNETNIX
How to Encourage Non-Development Teams to Use JIRA and Confluence
Topics
Sell to Administrators and Developers
Sell to Non-Developer Managers and Users
Execute in Confluence Execute in JIRA
Sell to Administrators and Developers
BE LAZY
C H A N G E H I S TO RY M A C R O
TA S K L I S T S
J I R A I S S U E S M A C R O
Confluence Tools
V I E W T R A C K E R
I S S U E C O L L E C TO R
JIRA Tools
JIRA Tools
P U N C H - T H R O U G H ( C R E AT E I S S U E D E TA I L S ! I N I T. J S PA ? )
CreateIssueDetails!init.jspa?pid=10852&issuetype=3&summary=Test%20a%20Punchthrough%20URL &description=<hey%20user,%20enter%20useful%20stuff%20here>&labels=hell_yea
S AV E D J Q L F I LT E R S
JIRA Tools
project = ABC AND issuetype in (Problem, Inquiry, "Service Request") AND statusCategory != Done AND ( updated <= -1h AND priority >= Critical OR updated <= -4h AND priority = Major OR updated <= -12h AND priority = Minor OR updated <= -1d AND priority <= Trivial OR status = "To Do")
S I M P L E
A D VA N C E D ( D O N O W )
D ATA B A S E C U S TO M F I E L D ( K E P L E R - R O M I N F O )
JIRA Tools
JIRA ToolsJ E M H
( J I R A E N T E R P R I S E M E S S A G E H A N D L E R )
Sell to Non-Developer Managers and Users
SOME CHANGE
Semantics
“ The meaning of a word, phrase, sentence, or text. “
F O L D E R O N Y O U R H A R D D R I V E
O L D WAY
Confluence Parallels
N E W WAY
PA G E I N S I D E A S PA C E
S U B - F O L D E R S I N Y O U R H A R D D R I V E
O L D WAY
Confluence Parallels
N E W WAY
A PA G E U N D E R A PA G E
C O N T E N T S I N A F I L E
O L D WAY
Confluence Parallels
N E W WAY
A PA G E
F I L E N A M E - V 2 . D O CF I L E N A M E - V 3 . D O C
O L D WAY
Confluence Parallels
N E W WAY
PA G E H I S TO RY
S AV E F I L E N A M E - V 3 . D O C A S P D F
O L D WAY
Confluence Parallels
N E W WAY
E X P O R T A S P D F
O R G A N I Z E F I L E S B Y F O L D E R
O L D WAY
Confluence Parallels
N E W WAY
A D D L A B E L S , A N D L A B E L S , A N D M O R E L A B E L S !
S P R E A D S H E E T O F TA S K S
O L D WAY
JIRA Parallels
N E W WAY
I S S U E S
D ATA A U TO - F I LT E R I N A S P R E A D S H E E T
O L D WAY
JIRA Parallels
N E W WAY
J Q L S AV E D A S A F I LT E R
S P R E A D S H E E T TO R E P O R T O N S TAT U S O F TA S K S
O L D WAY
JIRA Parallels
N E W WAY
D A S H B O A R D
D O C U M E N T P R O C E S S E S A N D P R O C E D U R E S I N F O R M A L
T R A I N I N G
O L D WAY
Confluence/JIRA Parallels
N E W WAY
C O N F L U E N C E PA G E W I T H P R O C E S S E S A N D
P R O C E D U R E S T H AT L I N K S TO J I R A J Q L
Execute in Confluence
SIMPLE & FAMILIAR
Example - Revenue’s New Home
Example - Revenue’s Home
Example - Revenue’s Home Today
Make It Easy To Add Content
C R E AT E F R O M T E M P L AT E S H O W A N D S E A R C H
Example - Test Equipment Page
Execute in JIRALET IT GROW
Step 1 - NO!
Step 1 - NO!
Step 1 -YES!
Add a Queue
Add a Cancel
Wait on Things
Change Control
Change ControlS TAT E M AT R I X
JIRA Landing PageC O N F L U E N C E PA G E
BE LAZYSOME CHANGE
(Semantics)
SIMPLE & FAMILIAR LET IT GROW
Topics
Thank You
• JAMES P. HILVING • SOFTWARE ARCHITECT • MASERGY COMMUNICATIONS [email protected] • @JNETNIX
