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How Sotheby’s uses JIRA Service Desk to sell Million Dollar Artwork
NATHAN SMITH • AVP, IT APPLICATION DEVELOPMENT • SOTHEBY’S • @NATHANSMITHNYC
The problem
13 Crew chiefs
34 Property handlers
>20,000 Lots offered for sale
(NY, 2014)
>200,000 Property moves
(NY, 2014)
Lessons learned
Avoid bottlenecks
Ensure there is oversight of the
process
Easy to use, but still needs
training