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www.knowlarity.com
Helping SMEs grow with effective communication using technology
In the battle of Voice vs Internet...Voice is theclear WINNER!
82% PENETRATION
35% PENETRATION
of all purchase related conversions are within 1 hour of a web/mobile search
And handling customer calls is important.But it’s broken.
55%A FEW REAL WORLD FACTS
of all customers want to speak to a real person and not go through an automated system
42%
Of all business calls go unattended leading to loss of leads and subsequently revenue
30%
SMEs and SMBs are often hailed as the backbone of the Indian economy.
Unfortunately, they often rely on outdated ways of doing business because of which they aren’t able to boost efficiency and realise their true potential.
Gradually, however, things are looking up in the SME sector, as it is waking up to the ways in which technology infrastructure can help it go to the next level of evolution.
What does an SME desire?
GROW WITH US
• Increased Profits • Increased Customers• Increased Market share• Enhanced Customer Service• Expanded Markets – Hyper-local , Local ,
National ,International• Corporate Imagery • Operation excellence • Easy Scalability
What are the challenges faced by a SME?
• Inability to connect to remote clients• New Customer acquisition• Customer Retention• Market Expansion• Corporate Imagery • Operation excellence • Scalability• Technology adaptation
Remote Customers get in touch with your business through a phone call or SMS
Most People start by using the personal phone number for their company too……. Nothing wrong with that
But, cell phones are NOT DESIGNED to run a business
When one customer is talking to your employee, all others get an engaged tone!
Maybe, your phone ran out of battery?
Or, there will be no service in the Jungle Resort you are in …………
Or, when you are sick and you get up, you could have lost 15 customers!!!
Hardware is expensive...it costs MONEY!!!
● EPABX is hardware , it costs money● You need additional space ( Real estate )+ Wiring● There are last mile connectivity issues● You need power back up -Uninterrupted power● Expect Delays – Since all these physical parts mean , it is going to
take time to set up
To solve this problem , Some people proceed towards an EPABX…… contd
● Getting support is a big problem too…● Someone comes to set up the system once and then, no one know what to do with
it.● Your phone system does not expand or contract based on how your business
performs!!● Things can’t be measured. You don’t know how many calls you got, how many
missed etc!● Some companies also try the call center . But , Call centers are expensive….● And the bills keep adding
?
So, if phone became SmartPhone , Can phone numbers become smarterphone numbers?
M E E T
SuperReceptionist
Knowlarity’s cloud based Contact Center Suite for SMEs
Never wait on calls Big Brand feel
ForYour Customers
One number for life Delightful experience - Many ways of connecting
with you
For BusinessesBig Brand Image for
your business!Never miss a business
call!
Record & monitor customer calls!
Operationalcost savings!
Our solutions benefit both you and your customers
SALIENT FEATURES
knowlarity.com/sr
• Flexibility - Decide how your customers can access your business, with a range of telephone numbers that can be added in seconds and used immediately.
• Easy Implementation - Without the installation of hardware, or the need to visit your premises to get your new phone system up and running, implementation is quick, easy and seamless
• Control - The ability to define how each and every call into your organization is dealt with, from the moment it is answered, to where and to whom it is routed.
• Feature Rich Telephony - Providing your employees with a feature rich telephony platform that enables them to professionally handle and manage customer contact.
• Improved Productivity - Through providing your users with the ability to define their own telephony environment and use personal productivity tools such as desktop integration and CRM Tools.
• Scalability : The peace of mind that your telephony platform is able to grow with your business, with the ability to add users and functionality as your business needs it, while paying only for what you use.
knowlarity.com
BENEFITSCost Savings - Many small businesses do not have the luxury or the budget to support an in-house IT department. When something does go wrong with your hardware-based phone system, it can mean hours and money lost By switching to a Cloud Telephony system you can reduce your hardware costs,
Minimum Downtime - When accessing your phone system from the Cloud, you can be sure that you will have the maximum up-time available. There’s nothing worse than your phone system going down and not being able to make the calls that you need to, especially if you provide phone support to your customers. If something goes wrong with your system in the Cloud, there are steps knowlarity takes to get you back up and running almost instantly.
Building Your Reputation - A solid and trusted reputation is vital for business growth. Delivering good quality services over the phone to your customers can increase the reputation of your brand, but if you’re constantly letting your customers down by dropping calls or being unavailable when needed; your reputation can just as quickly be destroyed. Cloud telephony allows you to pick up calls from wherever you are, giving small and medium enterprises access to features usually only used by large scale businesses; thus allowing you to continue delivering the very best levels of service to your customers.
Multiple locations serviced on one phone system - Many businesses operate more than one site, often in more than one location. This used to mean that the company would have to maintain multiple phone systems and contracts. With Cloud Telephony however, you have one system and cost across multiple locations. This saves both money and time; if you open a new location as your company grows, you can simply extend your Cloud system to that area
knowlarity.com
BENEFITSCloud Telephony Grows With Your Business - Because you are accessing your telephone system from the Cloud, you have the option to add extensions easily, and so the system grows with your business. This can also be beneficial if you decide to streamline your business and need to scale back usage. All in all, it is much more efficient than an on-site system. With additions and deductions to the number of users being handled remotely, all it takes is a quick phone call or email to Knowlarity
No Capital Expenditure - With Knowlarity cloud telephony there is no capital expenditure. There are many Flexible plans to suit every business
Reduced Ongoing Costs - By only paying for what you need and what you use while at the same time reducing call charges and the ongoing management of your business communications.
Cost of Lost Opportunity – Every incoming call is an opportunity & missed call is a greater opportunity. The simple CRM solutions provided by knowlarity helps you track every call .
Increased Productivity- By empowering your workforce with a more effective communication solution, removing the need for a switchboard and reducing the number of repeat and unproductive calls.
Improved Customer Service -By answering more calls first time and ensuring that each call is connected to the right person..
What all can I do?• Track all incoming calls.• Multiple locations serviced on one phone system• Call Recordings to track how team responds to calls.• Call hunting between Landline & Mobile numbers automatically• Integrate email & sms • Conference bridge• Make interaction smarter & simpler using IVR • Automate the call handling process using IVR • Use IVR for Local Language Interaction• Bulk call marketing • Address book & lists• Voice Mail• Intelligent routing ( Routing , Geo etc)• The Latest Technology• It’s location independent
By transferring your telephone system to a Cloud solution, your contract often includes automatic system upgrades. This means that your staff will always have access to the latest software and technology, there’s no need to remember to upgrade and you have the peace of mind that the system you’re using is the latest available.
How can you use it?● Track all business opportunities ( incoming calls)
● Segregation of calls based on department, Language etc
● Sales call monitoring
● Internal training purpose
● ROI measurement
● Customer information
● Loyalty programs
● Support number
● One number to connect with the customer
● Budgeting & Planning to evaluate effectiveness of media
K-Broadcast
Reach out to masses
with automated text and
voice messages
Virtual NumbersClick to Call
Connect INSTANTLY
with your customers
to boost conversion
rates on website
Know which marketing
channel is driving your
sales best
Call Center
Manage all your customer
calls like a PRO with
advanced features
We have many solutions that help businesseslike you grow
Missed Call
Engage through polling,
registrations etc. at NO
COST to the customer
We are universally integrated with CRM andlead management systems
We have developed deep expertise in many industries
Digital AgenciesOBD has helped in cutting down on losses due to bogus bookings by 80% Education
Remote call center has brought down post-work hours call drop rates from 50% to a 10%
Real EstateSecure number masking communication channel has made it impossible for agents to siphon off high value leads from the builders
E-commerceHosted IVR for order confirmation has resulted in a 25% lift in revenue through increased order fulfilment
E-commerce70% reduction in cost when running a customer support center hosted on the cloud
EducationA centrally hosted communication system with on-demand elasticity has led to a 30% jump in capturing student applications
E-commerceReducing COD cancellations of e-commerce companies by 80% using K-broadcast
How is using our solution
TVS Motor Company isthe 3rd largest two-wheeler manufacturer in India and one among the top ten in
the world.
TVS had no intelligence on the performance of
its various marketing channels
We provided a virtual number to help them track customers from different marketing
channels
Track no. of leadsfrom each marketing channel & invest more
in high performing channels
PROBLEM SOLUTION BENEFIT
How an e-marketplace is using our solution
The client is one of India’s largest and fast growing
digital business that provides a platform
for connecting SMEs& customers
SME sellers on the platform had no way
to proof-check thequality of leads
We offered our virtual number solution for sellers to display on
client’s website
Sellers could easily track the source of their leads, resulting in higher lead
conversion & higherrevenue
PROBLEM SOLUTION BENEFIT
Success story: Educational e-platform
A leading educationale-platform established a steady change in the way
science education isbeing imparted
to students
SUCCESSSTORY
>+
What’s the Solution Offered?
The client has encouraged the benefits of Toll-Free number on various social platforms to
create better visibility of its services
Knowlarity provided a Toll-Free solution with an IVR system to streamline customer base, deliver better customer experience and handle business calls smartly
Success story: Fresh Veg Daily Needs Pvt Ltd
Freshveg Daily Needs Pvt Ltd is an online retailer for
vegetables and fruits
SUCCESSSTORY
What’s the Solution Offered?
Booked a record 500 orders in a week compared to an average of 70 orders a week at the time of launch
>+
Freshveg uses virtual number that routes the call to multiple agents
What our customers say
“Our business is flourishing because of your excellent call management solution. We plan to use SuperReceptionistfor life.“
“With Knowlarity, we have dramatically improved our customer experience because of the real-time feedback we now get.”
“Our call volume has increased by 10% since we on-boarded Knowlarity. We’re now able to track and respond to every call.”
Bangalore Mumbai Pune
• We are the Leader in emerging markets and the largest PSTN Cloud Telephony company in the world
• We are trusted by 15,000 businesses across 65 countries and 25 industries
• We manage SCALE. We process 2 million calls per hour on a typical day
• We are LOVED by many. We’ve got 75+ awards, 100+ media recognitions and counting
Overview
We manage the largest telecom assets for hosted telephony solutions
● numbers
● Connectivity across, ,
, in india
● 65+ countries including south east asia
and middle east
● Process calls per hour
400,000 virtual numbers for Indiamart
Twitter telephony platform managed Aamir khan show
Outbound campaigns of10m calls for netcore
Swiggy customerconnect with complex workflows – live in 3 weeks
We are 10X cheaper than on-premise solutions
● Zero hassle.● Low cloud application rental linked to usage● Deeply negotiated telecom prices● IVR development done by Knowlarity● 24x7 support● Surges and spikes handled by Knowlarity● Short notice to discontinue services if needed.
Deployment of virtual numbers at Hyatt restaurants at a fraction of the cost of anOn-premisesolution
Razorbill enhanced itslead management with a custom UI at a cost 60% lower than the industry standard
Leading e-services platform’s automated order confirmation solution drastically reduced manual calling, saving onheadcount costs
A large online fashionjewellery shop runs a remote call center facility for its customer support at a cost nearly 50% of a captivecall center
Awarded 75+ awards and countingAwards
100+ media recognitions and countingMedia
Customers15000+ monthly paying customers and counting
World class investors back us.
Dubai based leading Private Equity firm. Leading emerging markets-focused telecoms, media and digital advisory and investments firm
Silicon Valley, USA -based venture capital investment fund investing in major technology companies in the world.
Leading American venture capital firm. The firm is located in Menlo Park, California and mainly focuses on the technology industry.
