Support and Maintenance We offer qualified support and professional maintenance

for MediaWiki, BlueSpice and JWiki.

Support Incoming support requests will be identified and qualified for

processing

First-Level

Third-Level Second-Level

Support Levels Support for your requests

First-Level

Second-Level

Third-Level

Our first-level support is our point of access for customers.

Per telephon, e-mail or ticket system we process the inquiry.

The second-level support consists of high qualified support

technicians which solve complex problems.

The third-level support is responsible for new and complex

problems which need an elaborated solution.

Booking Support Get as much support as you need and save money with support

packages

Single hours 10hrs package 25hrs package

Also as 50hrs and 100hrs package or unlimited

Updates and Patches

Server Monitoring

Maintenance of the Apache and SQL

Server

Backup and Recovery

Account for the Ticket System

Service Hours Inclusive

Maintenance Our services include applications and server

Advantage of a Subscription Software maintenance and subscription are worth it

Reliability of further software development.

Get a solution package (concept software) with which you don‘t have to

fear that extensions are missing or aren‘t compatible.

Updates on demand.

More favourable support hourly rate.

Support up to 5 minutes without costs.

Maintenance customers get faster response times.

There are contact persons for bug fixing.

Numerous benefits (e.g. discount on upgrades).

Contact Hallo Welt! – Medienwerkstatt GmbH

Residenzstr. 2

93047 Regensburg

Tel. +49 (0) 941 – 660 800

Germany

info@hallowelt.biz

http://www.hallowelt.biz