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© 2013 Assima 1
Assima UK Ltd
GSK Case StudyLearning Technologies - 2014Paul Stevens – Managing Director - AssimaGeoff Segar – SAP Training Manager - GSKBen Galloni – Tools Specialist Assima
© 2013 Assima 2
GSK M-ERPS Programme
Accelerating excellence in manufacturing across the GSK supply chain by
•Simplifying and standardising ways of working and data across the GMS network•Implementing a single M-ERP template that enables the future GSK operating model•Building in scalability that enables ‘core’ ways of working by all sites•Implementing a system that is sustainable and removes obsolescence risk
© 2013 Assima 3
An End to End Business Solution
Standardprocess
Standardprocess
Standardcapability
Standarddata
Resulting in•Business risk•Compliance risk•Unnecessary cost•Few end to end KPIs
Resulting in•Supported compliant ERP system•Mitigated business and validation risk•Platform for driving out cost•Platform for drive to world class performance
•End to end KPIs
Multipleprocesses
Variablecapability
Inconsistentdata
Current State Future State
Standardprocess
“The current approach is disconnected, inconsistent and results in variable processes and performance. To ensure that our customers can do more, feel better and live longer we must deliver a more consistent and efficient service.”
140 systems
1 system
Obsolete systems Sustainable systems
© 2013 Assima 4
Global Scope 31 Countries
67 Sites
Mix of SAP and non-SAP sites
Approx 17,000 Users
61%
16%
23%
UK, Eu-rope, ME&A
North America, Latina
Asia
“The ERP implementation at each site is part of a major programme across the GSK world. Every site added to ERP will increase the consistency and efficiency of our operation”
© 2013 Assima 5
Functional Scope
SUMMARY BY FAMILY
MAJOR ASSUMPTIONS___ _ ____ ____ __ _____ _ ____ ____ __ _____ _ ____ ____ __ __
DECISI ONS OUTSTANDING___ _ ____ ____ __ _____ _ ____ ____ __ _____ _ ____ ____ __ __
RECOMMENDATIONS___ ___ ___ __ ____ _AND COSTS ___ _ ____ ____ __ __
___ _ ____ ____ __ _____ _ ____ ____ __ __
MAJ OR CHANGES ____ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ____
DECISIONS MADE ____ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ____
VULNERABILITIES ____ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ____
MAJOR ASSUMPTIONS___ _ ____ ____ __ _____ _ ____ ____ __ _____ _ ____ ____ __ __
DECISI ONS OUTSTANDING___ _ ____ ____ __ _____ _ ____ ____ __ _____ _ ____ ____ __ __
RECOMMENDATIONS___ ___ ___ __ ____ _AND COSTS ___ _ ____ ____ __ __
___ _ ____ ____ __ _____ _ ____ ____ __ __
MAJ OR CHANGES ____ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ____
DECISIONS MADE ____ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ____
VULNERABILITIES ____ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ____
Demand Supply InventoryBudget Current Plan Previous Plan Prior Year
Supply-Chainplanning
Consensusforecasting
Orderto cash
Purchaseto pay
Warehousing &distribution
Plantmaintenance
Product life cycle
Record to report
Qualitymanagement
Production
“Our new operating model includes everything that is required to meet our customers needs – from understanding their future requirements to purchasing materials and planning production. To achieve this we also have various supporting processes which are part of the model.”
© 2013 Assima 6
Training Approach• Strategy to deal with large, complex user base of
17000 users– Diverse range of user groups– Diverse levels of computer literacy and
learning styles– Multiple countries and languages
• Common materials & consistent knowledge transfer
• Minimise time away from business as usual• Effective strategy for the long term• Easily maintainable solution• Means of checking user competency• Integrate and support change communications• Cost effective solution • Training toolsets backed by technology expertise
& service capability
© 2013 Assima 7
Training Programme Steps
Dry Run Training
Training PlanTraining CurriculumTraining Strategy
Ongoing Support / Retrofit
Training
Training Needs Analysis (TNA)
Train the Trainer (TTT)
Translation Training Evaluation
Content Development
Doc. Standards
End User Training
© 2013 Assima 8
Training Challenges
• Deployed toolset not fit for purpose:
• Time consuming to update existing lessons as system developed/changed
• No practical translation or localisation capability – re-capture required for all languages
• Licencing based on total SAP licenses - prohibitive costs given the large user community
• Simulations / System Instructions required in several languages - both for screens/ fields and guidance text
• Requirement to align tools and templates across two large ERP programmes with considerable shared content
• Requirement to update system instructions/ simulations for local markets or sites
© 2013 Assima 9
Training Tool Selection
• Tool needs to represent your SAP system as realistically as possible to engage users
• Key Tool Attributes/Features:– Ease of maintenance – system will change both pre go-live (testing) and
post go live– Ease of authoring– Localisation – site/country/business unit specific data– Translation – if you going across languages– The ability to track user access and scores and present management
information via the LMS • Selection Tips:
– Include 3-4 vendors in your initial assessment– Ensure providers can demonstrate tool capabilities in front of you on a live
SAP system (ideally get them to work to a scenario you have designed)– Ask for several references/site visits
© 2013 Assima 10
Assima Tools Solution• Assima Cloning technology (ATS) used to create replica of
our live system – looks, feels, acts the same:
• Capture of GSK SAP environment with working data
• Multiple modes - demo, practice & evaluation
• Excellent end user feedback – significant improvement on previous elearning solution
• Translation and data localisation capabilities key for our rollout community
• Effective at familiarising upcoming sites with system
• Creation and maintenance of a full library of learning and support materials stored on Assima training portal
• Use of experienced professional developers from Assima to support training team
© 2013 Assima 1111
DEMONSTRATIONPoint of need support and training
© 2013 Assima 12
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