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Covered in this Report
• This report covers the present scenario and growthprospects of the Global SQM and CEM market for theperiod 2015-2019.
• To calculate market size, the report considers therevenue generated from the sales of SQM and CEMtools to enterprises. CEM tools include: Text analytics,Web analytics, Speech analytics, EFM
• It also presents the vendor landscape and acorresponding detailed analysis of the top fourvendors in the Global SQM and CEM market.
• To calculate the vendor share, the report considers therevenue obtained from new software licenses,subscriptions, technical support, and professionalservices offered by CEM solution providers.
Global Service Quality and Customer Experience
Management Market 2015-2019
USA – CANADA – UK – CHINA – INDIA
Market Overview
• SQM software is a tool used to compare customerexpectations with the actual performance of a product orservice.
• SQM enables an organization to stay competitive in themarket.
• CEM is a management tool that uses insights fromcustomers to enable organizations to take appropriate andtimely action.
• It tries to understand multiple aspects of customerbehavior through various customer touchpoints.
• TechNavio's analysts forecast the Global SQM and CEMmarket to grow at a CAGR of 14.25 percent over the period2014-2019.
To know more aboutGlobal Service Quality
and Customer Experience
Management Market 2015-2019
please mail us [email protected]
USA – CANADA – UK – CHINA – INDIA
Key Vendors and Regions
• Adobe Systems
• HP
• IBM
• Oracle
View Our Report:Global Service Quality
and Customer Experience Management Market
2015-2019
• APAC
• Europe
• Latin America
• MEA
• North America
Vendors Regions
USA – CANADA – UK – CHINA – INDIA
Key Findings
• Demand for Cross-channel Analytics - An increase in the number of forumsthat seek to bridge the gap between customers and organizations has led to anincrease in demand for cross-channel analytics.
• Increased Use of OSS/BSS Software - A major trend in the market is increaseduse of OSS/BSS software to improve quality of service and CEM systems.
• Demand for Sentiment Analytics - Sentiment analytics is the science ofinterpreting human sentiments from written or spoken words and phrases.
• Growth of Social Media Platforms - Social media has been gaining popularity YoY and social media networks have become an important platform for vendors to offer text analytics.
USA – CANADA – UK – CHINA – INDIA
Key Questions Answered in Our Report
• What will the market size be in 2019 and what will thegrowth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats facedby the key vendors?
• What are the strengths and weaknesses of the keyvendors?
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• Decision makers and influencers in sales & marketing, strategy, product and R&Dteams rely on research from TechNavio. We have a large and growing base ofhappy customers worldwide. Our customers include technology suppliers, endusers, consulting companies, investment firms and research institutes.
• TechNavio was founded in 2003 in London. We have about 300 analysts globally.We cover more than 500 technologies across 80 countries. Traditional media suchas Forbes Asia and New York Times, along with other web media portals, like toquote us.
About TechNavio
Some of our clients include:ACT Global, Flextronics, Huawei Technologies Co, Infosys,Harris Corporation, Infosys, Intercad, Hidaka PrecisionTools & Dies Company, Huawei Technologies Co, AmericanCapital, Analysis Group, Netscout, NTT DoCoMo
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View Our Report
Global Service Quality and Customer Experience Management Market 2015-2019
80 Pages | SKU: IRTNTR5377
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