Geoff Thompson - If Only We Could Make Them Listen revised

Listen | Challenge | Understand | Interpret | Create

Experimentus Ltd 85 Tottenham Court Road London W1T 4TQ T: +44 (0)870 770 6099 www.experimentus.com

If only we could make them listen!

Geoff ThompsonEuroSTAR 2009

Copyright © 2009 Experimentus LtdCopyright © 2009 Experimentus Ltd

What would you do.....

2


We provide information?

3

ResultsData


But its just data...

4


Who remembers Heathrow Terminal 5?

5


Who remembers Heathrow Terminal 5?

In the first 5 days of operation:

Over 23,000 bags will get lost, leaving you with a bill well in excess of £3,000,000 to reconnect them with passengers

500 flights will definitely be cancelled Staff will not be able to park due to issues with the security

system, and so will not arrive on site on time 28 lifts will not be operating You will definitely be pulled up in front of the UK Parliament to

explain yourself

6


Know your recipient

Sponsor

Project Manager

Test Manager

7


You cannot manage what you cannot measure!

Understand the goals of the information recipient

Set your own goals in line with these

Collect traditional test metrics, they are the base data

Think about quality requirements as well

And finally work as a team

8


Goal setting

9

Dont have test goals

Dont think we have test goals

Might have test goals

Have test goals

25%

17%

25%

29%

Source: Experimentus December 2008


Do we care enough to ensure the right

information reaches the appropriate people?

10

Copyright © 2009 Experimentus Ltd

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Geoff Thompson - If Only We Could Make Them Listen revised