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Enhancing Insurance Customer Experience
Rising customer expecta�ons and changing behaviors are compelling insurers to consider revolu�onary strategies to improve both physical and digital interac�ons for excep�onal customer experience (CX). Your communica�ons across customer touch points have poten�al to enhance customer life�me value.
Are You Looking To Start Your “Customer Experience” Journey?
You Have Already Started Customer Communica�ons Journey
You want to streamline your customer communica�ons and looking to adopt an omni-channel customer communica�ons strategy, but not sure which path to take!
We help you choose the best path to get op�mal return on your investments.
On-premise or On-cloud?FCI helps you choose the best solu�on • CCM Strategy – Expert advice, Roadmap and Process set-up • Implementa�on Services – Applica�on integra�on, Document conversions • Migra�on from legacy applica�ons • Managed Support in ongoing communica�ons
CCM as Managed ServicesThis gives you best of both worlds. You can choose the best customer communica�ons pla�orm on cloud. This comes to you as Managed Service, which means you do not have to worry about expert CCM resources. Pioneered by FCI, Managed CCM services ensures success for small and mid-size insurance companies.
• No licensing cost • No in-house exper�se required • Never remain stuck with an applica�on pla�orm • Tremendous cost savings
CCM Managed Services from FCI uses leading edge technologies like HP Exstream, GMC Inspire and Doxee.
You are seeking to do more with your customer communica�on infrastructure but lack of pla�orm exper�se seems to be holding you.
Professional Services across CCM tools HP Exstream, GMC Inspire, DOC1, ISIS Papyrus and Doxee.
FCI CCM, Inc. follows a very flexible engagement model: • Onsite – at your loca�on • Offsite – from a remote loca�on • Hybrid – Mix of onsite/offsite
Our global delivery center boasts of: Consultants with over 16 years of CCM experience, largest delivery team over 100+ experts, economies of scale allows us to offer best rates.
INVOICE12 highland garden, london
SW12434 United Knigdom
www.companywebsite.com
Web DesignAn a!ordable website solution that provides everything a company needs for a
professional online presence.
$599.002
E-Book DesignE-Book design which includes interface designing, charcter design, deploy-
$390.001
Item DescriptionUnit Price Quantity
$390.00
Total
INVOICE TO:
256 highland garden, london
SW12434, United Knigdom
01744 5445454 Total Due:
$2624.28
STEVEN COLE
$1198.00
ACTIVE INTERACTIVEG L O B A L M E D I A S O L U T I O N S
+44(0) 131 1234 1234
[email protected] Monday to Friday
9am to 5pm lines are open
Invoice Date:
22 March 2012Invoice #:
2144877
Are You Looking To Deliver Superior “Customer Experience”?
Insurance firms, globally, are employing novel ways to engage the customers. Adop�ng the informa�on-based approach to customer engagement, like a life insurance company using videos for explana�on of benefits and making it easier for customers to understand claims process. Another channel widely popular is interac�ve documents based on HTML5, which give opportunity to customers to interact with the organiza�on. These have proved to be be�er than conven�onal communica�on like a pdf a�achment delivered through electronic medium.
Dynamic Documents – Documents that interact with your customers • Self-service mini-applica�ons –change of address, Request a quote • Data presenta�on with chart and tables • A chat pod for IM, Feedbacks • Condi�onal marke�ng messages via HTML fragment
Personalized Videos – Increase interac�vity through video proposals, policy informa�on, claims process walk–through • HTML5 technology • Rich media – easy to grasp, saves customers' �me • Highly customizable – Anima�on, graphics, voice over • Personalized trans-promos
Key Benefits:
Improved Conversions
Click-through-rate
New prospects
ROI
Sales
Customer sa�sfac�on
Smooth Opera�ons
Call center volume
Customer acquisi�on cost
Communicate Effec�vely
Efficient onboarding
Policy benefits, Claims process
Reduc�on in Wasted
Quotes
Reduced Nega�ve Feedback
Reduced Churn
Increased Conversion
Ra�o
Higher Customer
Sa�sfac�on
Improved Brand
Loyalty
Improved Cross-sell and
Up-sell
Well-defined customer experience across
channels.
Context-sensi�ve interac�on (loca�on,�me, channel, device)
Customer-centric design philosophy
720 degree view of the customer
(Internal + Social)
www.fci-ccm.com | +1 212 225 8430102, Madison Avenue, New York, NY 10 016
