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E F F I C I E N T
REMOTE WORKFelipe Dornelas
COMMON FRUSTRATIONS
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“Organizations which design systems … are constrained to produce designs which are copies of the communication structures of these organizations”
— Melvin Conway, 1968
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Conway’s Law
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Hi. I’m Conway!
LET’S IMAGINE THIS SCENARIO
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• Distributed UK and Brazil teams • UK team are clients • Brazil team are contractors • Need to build a big service
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WHAT IS PLANNED
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Big Service
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This isn’t going to end well…
LET’S BUILD THIS
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Brazil Team UK Team
LET’S BUILD THIS
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Brazil Team UK Team
LET’S BUILD THIS
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Brazil Team UK Team
COMMUNICATION ISSUES
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• UK makes decisions • Brazil is not invited to all meetings • E-mail communications • Separate time zones
INFRASTRUCTURE DOES NOT HELP
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• Phone conferencing sucks • No video • Chat apps blocked by firewall
AS TIME GOES BY
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Brazil Team UK Team
AS TIME GOES BY
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Brazil Team UK Team
AS TIME GOES BY
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Brazil Team UK Team
DISTRIBUTED MONOLITH
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A BTight Coupling
TWO SILOS
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Brazil Team UK Team
FRUSTRATIONS
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• Siloed knowledge • Poor productivity • Code quality is sacrificed • Over-engineered distributed monolith
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I WARNED YOU! MUAHAHAHA!!!
Can we avoid this?
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Yes you can!
Shut up!
Communication is the key!
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MEET THE TEAM
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Sometimes, you just gotta be there
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DROP BY FOR A VISIT
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• Meet everyone face to face • You won’t be just an avatar anymore • Understand the organization culture
MAKE FRIENDS
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• Don’t be shy • Have lunch together • Make a team outing • Be nice!
BRING FOOD
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BLEND IN
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START INFLUENCING
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• Identify key persons • Who makes decisions? • Understand how they work
MAKE A TRAVEL SCHEDULE
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• Rotate travel among the team • Have someone from your team onsite • Bring the client to visit your office!
INFRASTRUCTURE SETUP
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You don’t realize how much you need the Internet until it stops working
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CONFERENCING
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• Internet bandwidth is critical • Turn the video on • Good audio equipment • Phone line can have degraded audio
CONFERENCING
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INTERNATIONAL CALLS SUCK
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USE GOOD AUDIO EQUIPMENT
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DEDICATED AUDIO VIDEO LINK
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EVEN AN OLD LAPTOP WILL DO
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TEAM CHAT
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• Slack • FlowDock • HipChat • Campfire • Good’n old IRC
SCREEN SHARING TOOLS
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• Screenhero • vim + tmux • VNC
COMMUNICATE
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Rule #1: don’t be shy!
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CHANGE YOUR ATTITUDE
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• Use the audio video link as much as possible • Participate in the team chat • One or two quick daily stand-ups • E-mail as a last resource
I’M TALKING ABOUT THIS!
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…AND THIS!
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Got a problem? Say it!
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MEETINGS
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• If you didn't understand, ask • If audio quality is bad, let them know • Stay focused
CORE HOURS
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• Agree upon core hours • Let the team know when:
• You are going to be late • You will leave your desk for too long
• It’s all about perception!
Answer fast, be responsive
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DEALING WITH TIME ZONES
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• Intersection core-hours • A decision log may be helpful
AVOID FUNCTIONAL SILOS
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Gotta constantly fight Conway’s Law
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I’m your worst enemy!
CROSS-FUNCTIONAL TEAMS
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• Vertical stories • Understand the whole stack • Work on all modules • Share knowledge
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REMOTE PAIR PROGRAMMING
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• Don’t neglect it • No more than a few hours per day • As needed
CONSULTING ADVICE
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• Have someone onsite as a contact point • Ask for help • Don’t let the client forget to invite you to meetings
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Follow these tips and you
shall succeed!
Grrrrrrrr…
