Digital Transformation with Microsoft Dynamics

Digital Transformation with Microsoft Dynamicscapture | manage | report

Interested in a solution from Sysco Software?Email us at [email protected]

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Built onDynamics


• Manage and present large volumes of data using Microsoft Power BI.

• Turn data into actionable insights that lead to higher-quality decision making.

• Empower users with self service management reports.

Visualise data to improve decision making





Manage enquiries such as Freedom of Information requests, complaints and general enquiries from initial contact to resolution.

Cross-Channel• Traditional & emerging

channels.• Contextual transition across

channels.• Social and web interactions.


Agent Productivity• Knowledge-centric

support.• Agent Swarming.• Visibility across all

channels & applications.


Channel Guidance• Seamless transfer from

unassisted contact to assisted contact.

• Deflection to lowest cost channel and aid self service.


Adaptive Service Models• Proactively guide

customers to the right channel with right answer based on least customer effort.





Record and manage all interactions whether by email, letter, phone call, social media, face to face or via the web.


Engage with contacts across a range of channels

Microsoft Dynamics was perfect in that; it was off-the-shelf but we were able to tailor all of our case management exact to our procedures.Sandra McElhinneyRQIA Interested in a solution from Sysco Software?Email us at [email protected]




Microsoft Dynamics Finance provides compliance and agility. Increased visibility, internal controls, and reporting tools can help you (and your budget) stay a step ahead of compliance and administrative requirements.


Manage approvals and expenses for better budgeting and maintain compliance.




Microsoft Dynamics provides a turn-key solution yet at the same time provides the flexibility and the ability to customize and personalize for your unique needs.

It also makes it easier to integrate with other off-the-shelf applications you might currently have.


Extensible Toolkit Enables Integration

Business Analysts

Mail Merge Email Templates

Document Templates Data Reporting

Workflow Driven

Processes



Developers

Integration Custom UI Custom Logic & Rules

Advanced Business

IntelligenceData

Modelling



System Administrators

Users, Organisations,

UnitsSecurity Roles System

Settings Templates Knowledgebase Articles


With Dynamics, we have a solution that enables flexibility. If we have a new procedure or add a new arm to the business, we can extend Dynamics to suit our needs.Sandra McElhinneyRQIA





Now with a Web Portal solution as standard. Microsoft Dynamics enables web portal creation with point and click technology.


Self-service web portals with seamless integration into back office systems.

Web Portal enables our external users to submit information to RQIA. Not only have we derived our own internal business benefits but now the services we regulate can benefit from Microsoft Dynamics as well.Sandra McElhinneyRQIAInterested in a solution from Sysco Software?Email us at [email protected]

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[email protected]