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4 © ServiceRocket
Agenda
• Why are we talking about Workplace bots • Discuss X bot design considerations
• The bot persona • One Bot or many bots • Open or closed conversations • Failing and escalation • Integration • Bot roll out • Proactive bots • Channels
• Q&A
TEAM MEMBERS 250
4 GLOBAL OFFICES – SYDNEY, PALO ALTO, SANTIAGO, KUALA LUMPUR GLOBAL CULTURE
1
WHO IS SERVICEROCKET?
CUSTOMERS 2000+
10 © ServiceRocket
The Bot Persona
• Bot or human or both • Small talk or straight to the point • Should the bot have a personality/
brand?
12 © ServiceRocket
Closed or Open Conversations
• Open-ended questions • Workflows • Text versus buttons • Handling rich media
13 © ServiceRocket
Failing and Escalation
• What if the conversation fails? • Should we bring in the
humans?
14 © ServiceRocket
Integration
• Should you integrate bots into other systems?
• Risks • Security • Technical Needs • Timescales
15 © ServiceRocket
Bot Roll Out
• The bot will not roll out itself • How to ensure successful
rollout? • Pilot • Go big or go home • Tasks to consider and
order of tasks
16 © ServiceRocket
Proactive Bots
• How can proactive bots be useful? Harmful?
• Use cases • Surveys • Training • … • …
19 © ServiceRocket
Whoarewe?
EnablingyoutomaximiseConversationalWork6lowthroughbots
Buildpowerfulbotswithoutcode!
www.converse.ai@converse_ai