Couldn’t Connect to The Source Mailbox - ErrorBy: emaildoctor.org

Error DescriptionCouldn’t connect to the source mailbox

When tried to run New-MailboxExportRequest command to export all data items of a mailbox then it shows the error “Couldn’t connect to the source mailbox”.The complete command was “New-MailboxExportRequest –Mailbox abcdef –folderpath \\ServerName\SharedFolderName\NewFileName.pst”

Reason to the ErrorUser Account may not have permission to Export mailboxShared folder may not have assigned the write permission to current userChange of some connector configuration in Exchange Management Shell

Solution to the Error

Assign write permission on shared folder

Solution 2

Assign Management Role

to User Account

Solution 1

Allow connector to connect Mailbox

Solution 3

Assign Management role to UserAssign role to the user (Administrator) to access Active Directory DomainSyntax:New-ManagementRoleAssignment –Role “Mailbox Import Export” –User “domain\username”Example:New-ManagementRoleAssignment –Role “Mailbox Import Export” –User “MAILTEST\Administrator”

Assign write permission to user

Assign write permission to user on shared folder by which user can export mailbox data into shared folder.To assign write permission just follow simple steps.

Go to folder properties and select sharing tab & then click on Advanced sharing. Check the checkbox Share this folder if unchecked.Then click on Permissions button. Now select the user from “Group or User names” and check the change checkbox in permissions.

Assign write permission to user (Pictorial view)

Step 1 Step 2 Step 3

Allow connector to connect MailboxCheck for the connection to exchange server. First try to access mail in OWA. If you are able in access emails using OWA then the connection is working file. Now you will able to export mailbox into Outlook PST file format.But if you are not able to access OWA then the error will keep showing.You have to contact to Exchange Server Administrator to do some alteration and changes in connector using EMC.

Exception Case to Export Mailbox into PSTIf you have tried all solutions to export Exchange Mailbox data items to Outlook PST file then you have to go for any third party tool to convert exchange mailbox to pst file. But one thing always keep in mind that before going for any solution either by using PowerShell commands or using any third party software don’t forget to take backup of data first.

Conclusion

In this section we can say that we have discussed about the error “couldn’t Connect to The Source Mailbox” when running New-MailboxExportRequest command and we have also discussed the all possible solutions to the error.

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