Connected Government Reference Architecture

S.UthaiyashankarVP Engineering

WSO2shankar@wso2.com

The Twelve Tasks of AsterixPlace that sends you mad!!!

Task: Getting Permit A38 Document

Possible outcome: See below!!!

Problems in Government Sector

• Paper based processes• Cost of in-person service• Silo’d systems & data• Fraud detection and Prevention• Avoiding contradictions between different levels of

authorities• Longer processes due to missing some automation• Not using the “known” data, documents• No transparency to the process and states• “Citizen Centric” mindset

Stakeholders

Central Government

State/Local Government

Citizens State Agencies Private Sector

Connected Government Models

• Centrally owned and managed

• Centrally owned, but locally managed

• Locally owned and managed

What Do We Need?

• Applications

• Services

• Workflow

• Rules

• Policies

• Data

What Do We Need?

• Citizen Portals• Employee Applications• Dashboard for CxO (Elected Members)• Timer Tasks• Document Repositories• Reports• APIs• SMS, IVR based applications• Sensors• Theming & Localization• SSO• Identity and Access Management• Separate Userstore for Citizen, Employees, Partners• Hierarchical Groups of Users

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Citizens WorkersDataServices

Workflow Rules

Applications

Policies

Portal Dashboard

HTTPAMQPSMS…

Device Gateway

Document Repository

Timer Tasks

Integration

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API

Legacy Applications

VPN

Private Sector Public Services

Citizens Workers Elected Members Devices Sensors3rd Party Apps

Master DataServices Workflow RulesApplications Policies

Common Services Provided by Central Government

Reports

State/Local Government

The

min

gLo

caliz

atio

nTe

nan

t

Citizens WorkersDataServices

Workflow Rules

Applications

Policies

Portal Dashboard

HTTPAMQPSMS…

Device Gateway

Document Repository

Timer Tasks

Integration

Ide

nti

ty, S

SO &

Acc

ess

M

anag

em

en

t

Go

vern

ance

An

alyt

ics,

Au

dit

, Ale

rts

API

Legacy Applications

VPN

Private Sector Public Services

Citizens Workers Elected Members Devices Sensors3rd Party Apps

Master DataServices Workflow RulesApplications Policies

Common Services Provided by Central Government

Reports

State/Local Government

Disconnected Mode

• Some rural areas might not have continuous Internet connection– Have a local deployment within local government offices

– Sync data and applications when there is a connectivity

Challenges

• Bringing all State, Local and Central Government into a single Architecture

• Moving from Manual processes to automated processes

• Understanding and documenting the workflows

• Human Factor

Roadmap for Adaptation

• Start with a single end to end usecase

• Integrate the systems to achieve the usecase

• Iteratively add more usecases

Usecases

• Sri Lanka e-Government Infrastructure – CrishanthaNanayakkara, ICTA

• A Case Study on Consolidation of Middleware Platform - Badri Sriraman, Karsun Solutions LLC

• State of Arizona’s Enterprise Services Platform (AESP) Journey - Aaron Sandeen, State of Arizona

Thank You

Icons used in the slides

• Thank you for – http://png-1.findicons.com/files/icons/977/rrze/720/workflow.png– https://openclipart.org/detail/35413/tango-applications-system-by-

warszawianka– http://icons.iconarchive.com/icons/hopstarter/sleek-xp-

basic/256/Applications-Cascade-icon.png– https://www.blinkdata.com/wp-content/uploads/2013/07/api-

icon.png– https://cdn4.iconfinder.com/data/icons/PLASTICXP/business/png/400/

companies.png– http://static.iconsplace.com/icons/preview/black/sms-256.png– http://www.carvermedia.co.za/images/app%20icons.png– https://openclipart.org/