Cloud CRM and On-Demand CRM

Vinit BalaniPGDM03A047

What is Cloud CRM?

• Streamlines and harnesses a company’s customer data for improved customer service and overall revenue

• Technology does not live in an IT-based environment 

• Billion dollar industry poised for tremendous growth

• Term has changed from “hosted” to “on-demand” to “SaaS” and now “cloud”, one thing hasn’t changed – NEED

Why Cloud CRM?

Different flavors of cloud CRM

• SaaS

• Private Hosting

• Managed Service

• Hybrid

Cloud based CRM providers

• Rapid Deployment

• Easy Upgrades

• Reduced Costs

• Low Upfront Costs and

better Operating

Expense Predictability

• Integration Woes

• Shortfalls in complex

processing

• Security Threats

• Adaptability Issues

• Optimization of OPEX

Vodafone rebuilds Australian brand placing customer at the center

Baxter Centralizes Customer Dataand Improves Management Visibility