© 2014 Citrix. Confidential. 1 Challenges & Opportunities • Wanted to reduce the time to create virtual machines and reproduce customer issues • Needed to the ability to deploy a Citrix end-to-end solution to simulate customer environments • Provide a shared, flexible and dependable environment that can be accessed worldwide by support • Reduce operating cost by eliminating the need for XenServer for individual users Why Citrix • Since May 16, 2014, over 250 support users from the XenApp, XenDesktop, XenMobile, NetScaler, engineering, readiness, knowledge base, product quality and Technical Relationship Management (TRM) teams created over 2,500 virtual machines • Citrix CloudPlatform: - gives new hires a standard product environment for faster onboarding - allows for leverage of existing hardware (different server types and ages) - gives support the ability to add new hardware with out affecting the deployment design • Citrix CloudPlatform Projects provide the ability to share a common workspace between users Results • Faster reproduction environment with templates and snapshots • Deployed complex IT environments with Citrix Storefront, NetScaler, XenApp, XenDesktop, XenMobile Citrix Cumulus Labs

Citrix Cumulus Case Study Oct. 2014

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Citrix Support uses Citrix CloudPlatform to create virtual machines and replicate customer environments.

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Page 1: Citrix Cumulus Case Study Oct. 2014

Challenges & Opportunities• Wanted to reduce the time to create virtual machines and reproduce customer issues• Needed to the ability to deploy a Citrix end-to-end solution to simulate customer

environments• Provide a shared, flexible and dependable environment that can be accessed worldwide by

support• Reduce operating cost by eliminating the need for XenServer for individual users

Why Citrix• Since May 16, 2014, over 250 support users from the XenApp, XenDesktop, XenMobile,

NetScaler, engineering, readiness, knowledge base, product quality and Technical Relationship Management (TRM) teams created over 2,500 virtual machines

• Citrix CloudPlatform:- gives new hires a standard product environment for faster onboarding - allows for leverage of existing hardware (different server types and ages)- gives support the ability to add new hardware with out affecting the deployment design

• Citrix CloudPlatform Projects provide the ability to share a common workspace between users

Results• Faster reproduction environment with templates and snapshots• Deployed complex IT environments with Citrix Storefront, NetScaler, XenApp, XenDesktop,

XenMobile• Created shared environments that different support and engineering team can access

globally• Pooled hardware increased server capacity reducing the number of physical servers (1 per

user before) and power consumption by 80%• Reduced new hire resource cost by 33% by using Citrix CloudPlatform to pool infrastructure

resources saving over $150,000 this year

Citrix Cumulus Labs