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Teckinfo Solutions Pvt. Ltd. 2017 - 181
InterDialog Unified Contact Center Software with high
Availability and Redundancy
Teckinfo Solutions Pvt. Ltd. 2017 - 182
* Highly Scalable, High Availability, Redundancy
* Multiple options for InterDialog Implementation
* Premise Based Telephony & CTI * Single CTI with multi location
Telephony * Hosted/ Private Cloud Telephony
& CTI* Multiple CTI & Telephony
Support* Common Lead Server with Local
Telephony & CTI* Multi-level self-service IVR with Speech
Recognition & TTS* Integrates with Avaya on TSAPI* Powerful Lead Management Tool* Predictive/ Progressive/ Power/ Preview
Dialing* Advance Dialing Logic* Unified Agent (Multi-Channel
Communication viz. Voice, Video, Chat, Email, SMS & Social Media)
* Mobile Client (Android)
* Screen Recording with Voice Recording * Click To Call* Web Call Back* Wall Board* Integration with 3rd party CRM
(Microsoft Dynamics, Sales Force, Sugar & other popular CRM’s)
* CRM Manager* System Alerts * Support for SIP IVR/ SIP Logger* Supports Panasonic/ Matrix /NEC /AVAYA
EPBX & IP-PBX* Supports Linux and Windows Desktop* Real Time Monitoring and Extensive
Reporting Features* Global Implementation of around 50,000
Seats`
Key Features
Teckinfo Solutions Pvt. Ltd. 2017 - 183
SCALABILITY & DEPLOYMENT OPTIONS• InterDialog supports up to 1500 seats
• Supports Multiple Telephony Servers
• Supports Multi CTI Server with Centralized Database
• Remote Location Telephony with Centralized CTI Server
• Centralized Reporting Server
Teckinfo Solutions Pvt. Ltd. 2017 - 184
SCALABILITY NETWORK DIAGRAM
CTI Server 1
Telephony Service Provider
Agent 1
Campaign 1
Agent 2
Campaign 2
Agent 3 Agent N
Campaign N
ACD 1 ACD 2 ACD 3
CTI Server 2InterDialog
UCCS Database
Teckinfo Solutions Pvt. Ltd. 2017 - 185
REDUNDANCY Telephony Server using Linux Clustering Automatic switchover of PRI lines with appliance
InterDialog Server Applications Cluster-aware Implementation on Windows Clustering In-built heart beat functionality to facilitate
automatic switchoverInterDialog Database
Replication on MySQL/ MS SQL Implementation of MySQL/ MS SQL on Windows
Clustering
Teckinfo Solutions Pvt. Ltd. 2017 - 186
PRI Line
Primary Gateway
Secondary Gateway
Primary Asterisk Server (virtual IP 192.168.200.229)
Secondary Asterisk Server(Virtual IP
192.168.200.229)Communicating using VRRP (Virtual router
redundancy protocol)
Communicating using IDG Heartbeat
InterdialogPrimary Server
InterdialogSecondary Server
IP 192.168.200.201
IP 192.168.200.202
IP 192.168.200.203
IP 192.168.200.204
Shutdown Device - 2Min (Approx.)LAN disconnection - 45 Sec - 60 SecPRI failover - 15 sec
Primary DB
Secondary DB
Replication
Communicating using Hot
Backup
Network / LAN Switch
InterDialog High Availability and
Redundancy Setup
Teckinfo Solutions Pvt. Ltd. 2017 - 187
PRI Line
Primary Gateway
Secondary Gateway
Communicating using VRRP (Virtual router
redundancy protocol)
Communicating using IDG Heartbeat
InterdialogPrimary Server
InterdialogSecondary Server
IP 192.168.200.201
IP 192.168.200.202
IP 192.168.200.203
IP 192.168.200.204
Primary DB
Secondary DB(Manual
Configuration required)
Replication
Primary Asterisk Server (virtual IP
192.168.200.229)
Secondary Asterisk Server(virtual IP
192.168.200.229)
Communicating using Hot Backup
Network / LAN Switch
Shutdown Device - 2Min (Approx.)LAN disconnection - 45 Sec - 60 SecPRI failover - 15 sec
InterDialog High Availability and
Redundancy Setup
Teckinfo Solutions Pvt. Ltd. 2017 - 188
Website: www.teckinfo.comEmail: [email protected]
Skype ID: [email protected]: +91 11 49605577 / 88
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