Call center presentation

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Bhabani Sankar Barik

GUIDED BY:- Ms. ALAKA NANDA MOHANTY

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ABOUT FUTURISTIC SYSTEM PURPOSE OF PROJECT

HARDWARE & SOFTWARE REQUIREMENT USER INTERFACE

DATABASE DESIGNING

CONCLUSION

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Established in : 2004.

Devoted towards : Customer Satisfaction.

Its yearly turnover jumped from : $20,000 in the 1st Year

To $6 million in 2nd Year

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Futuristic System maintains a manual system to manage its departments and operations. When an employee is inducted in Futuristic System, the Payroll department maintains the employee details. The employee details, salary calculation, loan calculation, call register and client feedback have also to be maintained. It is very difficult to maintain all these records manually. So, Futuristic System needs to be computerized. We have been assigned the task to create a project which will over come the problem of maintaining all the information manually.

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Minimum Hardware Requirements:-

Intel Pentium IV Processor or higher 512 MB RAM or higher 18 MB Hard disk space Monitor with 800 × 600 Resolution

Operating System Requirements:-

Microsoft Windows 2000 Professional Or Microsoft Windows XP Professional Or Microsoft Windows Vista

Software Requirements:-

Microsoft Visual Studio 2005 Microsoft .NET Framework Microsoft SQL Server 2005 or Higher

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LOGIN

WELCOME FORM HOME PAGE CALL DETAILS CALL REGISTER CUSTOMER HANDLING CLIENT FEEDBACK ADD EMPLOYEE

EMPLOYEE MANAGEMENT CHANGE PASSWORD SEARCH

TRAINING

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Login form Welcome form

Home page

Call details form Call register form

Customer handling form

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Employee management form

Change password form

Search page

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Client feedback form

Add employee form

Training form

2 Textboxes

2 Labels

Group box

2 Buttons

2 Radio buttons

Background image

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Background image

Label

2 Buttons

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Menu strip

Background Image

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Combo Box

5 Text Boxes

Rich text box

3 Buttons

8Labels

Background image

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Tool strip label Tool strip button

Data grid view

3 buttonsBackground image

Label

Tool strip combo box

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2Tool strip combo box

Data grid view

10 LabelsBackground image

2Combo Boxes5 Text Boxes

Rich text box

5 buttons

2Tool strip labels

2Tool strip button

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Tool strip combo boxTool strip button

8 Labels

Data grid view

4 buttons

3 Text Boxes

2 combo boxes

Background image

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9 Labels

4 buttons

3 Text Boxes

Combo Box

Rich text boxdate time picker

numeric up down button

Background image

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5 Labels2 Text Boxes

3 combo boxes

5 buttons

Background image

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Tool strip label

10 Labels

2Radio button


Data grid view

Combo Box7 Text boxesGroup box

3 buttons

numeric up down button

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5 Labels4text boxes

combo box

3 buttons

Background image

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2 Labelscombo box

Text box

Data grid view

3 buttons

Background image

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FUTURISTIC SYSTEM

has has

Log-InIn-Bound

Call

Client Feedback

has has

has

Employee

has

Training

has

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The “Log-in” table stores the log-in Id and password of the users.

Log-In

User name

Password

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The “Employee” table contains all the details of the employee of Futuristic Systems

employee_detailsempid

experience_in_ye

ars

empname

age

addresscontact_numb

ergender

designation

dateofjoin

salary

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The “Inbound Call” table contains all the details of client of Futuristic Systems.

Inbound Callcall_nature

customer_id

call_id

customer_nam

e

call_time

executive_nam

e

callers_query

contact_number

empid

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Client feedback

Employee_ID

call_id

Customer_Id

calltimeCustom

er_Contact_Number

Customer_Query

Customer_Feedbac

k

This form is used to store the client feed back on a call attended by a customer executive.

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TrainingModule_id

Module_Name

Tutor_Name

Employee_name

Period_of_training

The Training table contains the detail of the courses provided by the company to its employee. 33

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To conclude, we can say that in Call Center Management, the successful development of Call Center Management, needs highly computerized management system, which is a significant challenge for us in this modern era. This requires the better knowledge of almost all developed Call Center Management, but according to our project we have implemented the simple coding for developing the Call Center Management project work . It make user to view & update data easily as per his requirement.

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