Revolutionize your Customer Experience

With a 360º view of your customers

In the past two years, winners of the CS Week CIS Implementation of the Year Award have used BDEx as the main tool for exceptions processing in their projects.

Back Office

BDEx supports…

Anticipated time to benefits realization

increase in right first time fix

AHT reduced by half

22.5Mcustomers of utilities companies

2 weeks

42%

50%

Customer service

Billing

200%noticableproductivity gains

customer issue resolution accelerated by 50%

of invoices ready to mail

in 3 days

metering and billing exceptions

reduced by 70%

0 50:

96%

!!!

Back Office

Installation

billing exceptions

reduced by 40-50%

up and running in

only 6 weeks

BDEx Apps are fast-to-implement, tried and trusted software solutions for SAP CR&B, designed to tackle some of the toughest challenges faced by utilities companies.

Customer Centric Hub is the only tool that presents all relevant information from IS-U and CRM, along with other information linked to the customer, in a single transaction. This enables faster investigation, significant savings and improved agent productivity.

Faster & more consistentresolution

9 mins25mins

before BDEx after BDEx

BDEx part of BDiApps

For more information on our BDEx suite of BDi Apps, please visit www.basistechnologies.com/bdex