Arcserve Portfolio Technical Overview

Arcserve Family ofData Management Solutions

November 19, 2014

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Arcserve – a new independent global company

xxx

Arcserve spun-out from CA Technologies to become an independent company August 1st 2014

Business strategy and vision, including key areas of investment

Our distributors, partners, and customers globally

Management team and entire employee base worldwide

1 2 3

Financial Sponsor : MARLIN EQUITY PARTNERS

2


Arcserve – a new global company

3

WW HQ – Minneapolis, USA

LATAM HQ – São Paulo, Brazil

EMEA HQ – United Kingdom

APAC HQ - Hong Kong

JAPAN HQ – Tokyo

SALES OFFICES in 20+

countries

GLOBALPRESENCE in 20 countries

DEVELOPMENT in USA, CHINA & INDIA

24 x 7 TECHNICAL SUPPORT

500 People

7,300 Partners

43,000 Customers

ARCserve® D2D

+55%

ARCserve® Backup

+10%

Managed Capacity

+88%

Mid-Market ASP

+35%

*FY14 – April’13 – March’14

BUILDING ON A HERITAGE OF GROWTH

3

Technical Positioning Overview


Industry challenges

5

Gartner states: “Between 2012 and

2016, one third of organizations will

change backup vendors due to

frustration over cost, complexity

and/or capability.”

Source: Gartner, “Magic Quadrant for Enterprise Backup/Recovery Software”, Dave Russell, Pushan Rinnen, 5 June 2013

Copyright © 2014 Arcserve. All rights reserved.

The challenge

6

POOR

RPO / RTO

CONTROL

RISING

COSTS

LOTS OF

TRAINING!

INFLEXIBLE

MULTIPLE

SOLUTIONS

MANAGEMENT

MULTIPLE

VENDORS


Our solution

8

SLA

DIAL

CONTROLLED

ONE

ENVIRONMENT

FLEXIBLE SIMPLE

EASY

ONE

VENDOR

ONE

SOLUTION

PROTECTED


What we do

9

20 yearsNEXT GENERATION

BACKUP

Reduce

Risk

Reduce

Complexity

Improve

Capability

UNIFIED DATA

PROTECTION


Just like an SLA dial

10Copyright © 2014 Arcserve. All rights reserved.

Good Daily backups to disk, or tape

Tape copy stored off site

Virtual Standby, for key systems

Quarterly DR testing

Better Full backup, with multiple daily

incremental backups to disk, or tape

Replication to DR site, with Remote

Virtual Standby for key systems

Best Multi-site replication, with global

deduplication & backup to disk & tape

Full HA for mission critical systems

Automated DR testing with reporting

Data protection and availability made simple

Copyright © 2014 Arcserve. All rights reserved. 11

Recovery Time

So

luti

on

Co

st

Recovery Point

Objective

(RPO)

Weeks Days Hours Minutes Seconds Minutes Hours Days Weeks

Recovery Time

Objective

(RTO)

Incident

Improve

Capability

Traditional Tape-

Based Backup

Image-Based

Backup

Continuous /

High Availability

Image-Based

Restore

Traditional Tape-

Based RestoreCloud Cloud

ReduceComplexity

ReduceRisk

ImproveCapability

Arcserve product overview

arcserve®

Unified Data Protection

KEY FEATURES

Unified Management Console

Recovery Point Server

Infinite Incremental I2 Backup

Built-In Replication

Scalability

Advanced Scheduling/Retention

Centralized Reporting

VMware & Hyper-V Agentless Backup

Local & Remote Virtual Standby

Full System High Availability

Assured Recovery

Plan-Based Data Protection

Multi-Tenant Storage

Jumpstart / Data Seeding

Tape Archive

Open & Documented API’s

arcserve®

Backup

KEY FEATURES

Centralized Management, Configuration & Deployment

Global Dashboard & Reporting

Storage Resource Management

File Archiving

Deduplication & Encryption

Backup Infrastructure Visualization

SAN Option

NDMP Option

Tape Library Option

Disaster Recovery Option & BMR

Enterprise Module

arcserve®

High Availability

KEY FEATURES

Centralized Management & Reporting

Scenario Group Management

Data rewind / CDP

Automated DR Testing

Amazon cloud Integration

WAN optimized Replication

Encryption

Bare Metal Recovery

Replication Only Option

NEW

12

Technical Solution Overview



One, simple solution


REMOTE OFFICE / BRANCH OFFICE

PUBLIC / PRIVATE CLOUD

PRIMARY SITE

DR SITE / MSP DATACENTER

BACKUP TO CLOUD

HIGH AVAILABILITY TO CLOUD

MULTI-TENANT STORAGE

REMOTE VIRTUAL STANDBY

JUMPSTART DATA SEEDING

GLOBAL DASHBOARD

NDMP BACKUP

FILE ARCHIVING

TAPE

BACKUP

VMWARE BACKUP

HYPER-V BACKUP

IMAGE-BASED BACKUP

PHYSICAL SYSTEM BACKUP

REPLICATION

GLOBAL

DEDUPLICATION

P2V MIGRATION

WORKSTATION PROTECTION

REMOTE OFFICE PROTECTION

BRM

XEN BACKUP

VIRTUAL STANDBY

HIGH AVAILABILITY

CENTRALIZED

MANAGEMENT

WAN OPTIMIZED

REPLICATION

AUTOMATED DR TESTING

arcserve® UDP

One, simple, unified management console

One, simple, centralized management & reporting console, to manage the full data protection lifecycle

“Getting Started” wizard

Intuitive workflow based protection strategies, plans & tasks

Web-based management console enables web browser-based access from anywhere, including mobile devices

Designed to extend with 3rd party integrations

Detailed reporting & logs

arcserve® Unified Data Protection


arcserve® UDP architecture elements

End Point Protection

Agentless, single pass

backup for virtual host

protection

Hybrid agent for physical

system protection with

independent local UI and

restore or managed

centrally

16

Other Elements

Central management console to

manage thousands of nodes

Virtual Standby for non-disruptive

disaster recovery

Archive backups/RPS to tape with in-

place re-hydration

Decoupled to scale, added as

needed

Recovery Point Server (RPS)

Global information store

Global deduplication

Source-side data reduction

Built-in replication

AES encrypted backups

“Jumpstart” data seeding

Unified Management Console

Virtual Protection

Recovery Point Server(Global Deduplication)

Virtual Standby

Replication

High AvailabilityPhysical

Protection

Unified Architecture

Tape Archive


Recovery Point Server


arcserve® UDP

Recovery Point Server, capacity optimized backup

Recovery Point Server (RPS) improves storage requirements, bandwidth usage & accelerates protection & recovery across sites

Provides global deduplication: Data is deduplicated across nodes, jobs & sites

WAN optimized replication:1-2-many & many 2-1

Jumpstart: Data seeding to speed remote site deployment

Reduces load on production systems, by offloading merge & backup catalog generation to RPS system

In place re-hydration of data for fast granular restore (including restores from tape)

REMOTE SITEPRIMARY SITE

MSP / PRIVATE CLOUD

TAPE

BACKUP

GLOBAL

DEDUPE

DEDUPLICATED DATA

DEDUPLICATED DATA

DEDUPLICATED DATA

RECOVERY

POINT SERVER

RECOVERY

POINT SERVER

WINDOWS

WORKSTATIONS

WINDOWS

SERVERS

PHYSICAL OR

VIRTUAL SERVERS

DESTINATION

RPS

DEDUPLICATED DATA

DEDUPLICATED DATA

APPLICATION

SERVERS

CENTRALIZED

MANAGEMENT

WAN OPTIMIZED

REPLICATION


arcserve® UDP

Plan-Based Data Protection

A backup plan enables one or more data protection tasks to be run automatically

Example tasks include: -

− Host-Based Agentless Backup

− Agent-based Windows Backup

− Recovery Point Server Replication

− Remote Replication

− Copy Recovery Point

− Virtual Standby

− File Copy

Each task includes a set of activities to define the source, destination, schedule, advanced parameters etc.

Workflow engine enables integration with future modules & 3rd Parties

Plan-based data protection


Plan 1 Plan 2 Plan 3

Protection Strategy

Windows

Backup Task

Copy RP

Task

Replication

Task

VM Host

Backup Task

Virtual

Standby Task

Replication

Task

Linux Backup

Task

Replication

Task

Replication

Task

Full Backup A

Incremental A1

Incremental A2

Incremental A3

Incremental A4

Full Backup B

Incremental B1

Incremental B2

Traditional Solution

NEW

arcserve® UDP

Block level infinite incremental (I2 Technology)TM

Block-level, infinite incremental design eliminates the need for second full backup

Uses less disk space and network bandwidth

Works in conjunction with deduplication, to improve capacity savings

Ideal for cloud or remote site protection

Significant backup job merge performance improvements, as only the deduplication index file needs to be updated, when duplicate recovery point data exists


Full Backup

Free space

Infinite Incremental 4

Source Side Dedupe

Full Backup

Free space




I2 Technology


Infinite Incrementals

Sends change block table to

RPS

Block-level incremental backup



arcserve® UDP


Proven block-based RPS to RPS replication, with global deduplication

Data can be replicated to multiple RPS servers

Unidirectional communication via HTTP tunnelling to eliminate configuration issues with NAT & firewalls

Restart failed jobs at last block

Advanced scheduling & differential retention

Replication task verification upon completion

Concurrent job support

Supports compressed, encrypted & deduplicated backups


arcserve® UDP

Agentless backup for VMware & Hyper-V host environments

Enables single-pass backup of all VMs without the need to install software agents on each VM

Integrates with VMware vStorage API’s

Only backs up changed blocks

Application consistent (Exchange, SQL etc.) & transaction-log purge

Easily recover individual files & folders from within each VM

Centralized node, group & plan management from UDP Console

Agentless backup for VMware & Hyper-V


PRIMARY SITE

PROTECTS VMs, VOLUMES, FILES,

DATABASES, APPLICATIONS &

RAW DEVICE MAPPINGS (vRDM & pRDM)

vSPHERE FARM OR HYPER-V

FULL VM RESTORE

& GRANULAR RESTORE

GRANULAR RESTORE

DIRECTLY FROM TAPE

PRIMARY SITE

RECOVERY

POINT SERVER

TAPE

BACKUP

DISK, TAPE

OR CLOUD

GLOBAL

DEDUPECENTRALIZED

MANAGEMENT

arcserve® UDP

Advanced scheduling, retention & throttling control

Define backup time, throttling & merge tasks by day of the week

Create detailed retention schedules for daily, weekly & monthly backups

Retention plans unique to each RPS

Disable / pause backup schedule


Advanced scheduling & retention

arcserve® UDP

Local & remote virtual standby

Periodic, image-based system, application & data protection for physical servers & VMs

Replicate to remote location (remote office, DR site, MSP & Cloud)

Run recovery point conversion into VHD or VMDK formats at the remote site to a virtual server

Register with Hypervisor

Server heartbeat monitoring

Automated or manual failover to remote resources




arcserve® UDP


Periodic, image-based system, application & data protection for physical servers & VMs

Replicate to remote location (remote office, DR site, MSP & Cloud)

Run recovery point conversion into VHD or VMDK formats at the remote site to a virtual server

Register with Hypervisor

Server heartbeat monitoring

Automated or manual failover to remote resources

Overview Solutions Products Licensing Support



NEW

PHYSICAL OR

VIRTUAL REPLICA

SERVERS

PHYSICAL OR

VIRTUAL SERVERS

RECOVERY

POINT SERVER

VIRTUAL

STANDBY

PROXY

BMR

RECOVERY

POINT SERVER

LOCAL &

REMOTE USERS

PRIMARY SITE

WAN OPTIMIZED

REPLICATION

GLOBAL

DEDUPE

REMOTE SITE

CENTRALIZED

MANAGEMENT

arcserve® UDP

Integrated with arcserve UDP console

Protects Windows and Linux full systems (OS, Apps, Data)

Continuous Full System replication enables near-instant recovery of entire system including business applications, files & data

Automated DR testing and/or push-button fail-over, fail-back

WAN optimized replication & jumpstart data seeding, for remote sites

Supports DAS, SAN, NAS & cloud storage


Full System High Availability


NEW

STANDBY REPLICA

AUTOMATED, APPLICATION-AWARE FAILOVER

NETWORK REDIRECTION & FAILBACK

REMOTE SITEPRIMARY SITE

VIRTUAL REPLICA PROXY and

FAILOVER SERVERS

LOCAL &

REMOTE USERS

USER TRANSPARENT

FAILOVER & BMR FAILBACK

WITH NO SCHEDULED DOWNTIME

WINDOWS, LINUX & UNIX ON

PHYSICAL OR VIRTUAL SERVERS

FILES

DATABASES

APPLICATIONS

SERVER HEARTBEAT MONIITORING

WAN OPTIMIZED

REPLICATION

CENTRALIZED

MANAGEMENT

SOURCE

RPS

Multi-tenant storage


arcserve® UDP

Capacity optimized, secure, multi-tenant storage

Global deduplication & compression, across all tenants can reduce total storage costs dramatically

256-bit AES encryption provides information security

Ideal solution when all tenants are protected & managed by a managed service provider

Simple folder structure access by customer RPS

Ideal for environments with limited bandwidth or charge-by-the-usage connections

REMOTE SITE / HOSTING PROVIDER / MSPCOMPANY A / DEPT. A

DESTINATION

RPS

TAPE

BACKUP

COMPANY B / DEPT. B

WAN OPTIMIZED

REPLICATION

SOURCE

RPS

COMPANY C / DEPT. C

PHYSICAL OR

VIRTUAL SERVERS

GLOBAL

DEDUPE

CENTRALIZED

MANAGEMENTSOURCE

RPS


arcserve® UDP

Tape archive

Migrate RPS recovery points to tape, for archival and/or compliance purposes

UDP Premium & Premium Plus editions include the full arcserve® Backup functionality: -

File-based backup to disk, tape & cloud (Amazon, Azure, Cloudian, Eucalyptus, Fujitsu etc.) SRM, file archiving & infrastructure visualization

Exchange, SQL, SharePoint, File Server, IIS, Oracle, Informix, SAP, Sybase, Lotus, vSphere, Hyper-V, Xen, Linux, UNIX, Mac, NAS NDMP etc.

Application-aware backup & granular recovery

Centralized mgmt., reporting, alerting & global dashboard

Tape archive


arcserve® UDP

Open & documented API’s

Web-Services API

Exposed database log schema

Straightforward third-party integration capabilities

Extends arcserve UDP capabilities

Enables integration with in-house applications, frameworks or platforms

Ideal for Remote Monitoring and Management (RMM) integrations

Open & documented API’s


arcserve® UDP

Central reporting

Unified reporting for arcserve UDP & arcserve Backup: -

- Managed capacity reporting

- Detailed status reports across physical & virtual nodes

- Backup size trend reporting

- Virtual Standby reporting

- Host-based Backup reporting

- CPU & Memory reporting

- Alert reporting

Detailed logs

Schedule the creation & email distribution of reports in multiple formats (PDF, CSV, HTML)


Central Reporting


NEW


Before

Thousands of SKUs

Dozens of options

Legacy pricing

Complex choices

After

5 primary SKUs

Simplified options

Competitive

Channel-friendly

Versions Includes Licensing Options

Per TB Per Socket Per Workstation

Standard UDP File Server Protection

Basic Tape N/A

Advanced All UDP Components

Basic Tape N/A

Premium All UDP Components

Premium Tape (ASBU)

File-level Replication N/A

Premium Plus All UDP Components

Premium Tape (ASBU)

Premium HA (RHA) N/A

Workstation UDP Windows Workstation

Protection

Basic Tape

N/A N/A

Per-socket

prices offered

for both virtual

& physical

servers.

Simple and Flexible Licensingarcserve® UDP: Simple & flexible licensing options


What’s new in UDP Update 2 (Due November 2014)

31Copyright © 2014 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.

Enhanced Microsoft-Based Application Support & GRT

Exchange 2013, 2010 & 2007: Agentless HBBU GRT

SQL 2014 AAG: Backup & restore of cluster nodes

Oracle for Windows: DB, tablespace, files, logs etc.

Active Directory: AD objects & authoritative BMR

Pervasive PSQL v11: Backup & DB-level restore

MSCS Clusters: Cluster-Aware backup & restore

Enhanced Virtual Infrastructure Support

Hyper-V CSV Support: For Hyper-V Server 2012 & R2

VMware vSphere 5.5 U2 Support

VMware Virtual SAN Support

VMware Backup Transport Mode Switching Per Plan

VM Discovery and Import: Add VMware & Hyper-V

VMs quickly and easily, while creating a protection plan

Improved Recovery Point Server Management

Data migration wizard: For D2D r16.5 Recovery Points

Memory to SSD mode switching: For RPS data stores

Delete Node Data: From RPS data Stores

Additional Enhancements

Exclude days of the week, from daily backup

schedule. Cancel Agent deployment. RPS to

tape performance improvements. BMR to

smaller disks. Documented Console APIs.

Counting Managed Capacity on the license

manager. Improved Copy Recovery Points task

after Host-Based Agentless backup, compatible

with VHD format…and more!

New Free Edition of UDP Workstation!

Free, fully functional Workstation edition

product for local disk or remote share as

backup target. Recovery Point Server (RPS)

support with deduplication included as a 30 day

trial. All other features continue after 30 days

Simple, license key based upgrade path to

the full UDP Workstation edition product

Please note: Limited support options. Recovery

Point Server included as a 30 day trial. All other

features continue after 30 days. Free use is

limited to use on Windows client OS.



arcserve Backup



arcserve® Backup

Enterprise-class protection for small & mid-size+ businesses

File-based backup to disk, tape & cloud (Amazon, Azure, Cloudian, Eucalyptus, Fujitsu et al)

Built-in deduplication, SRM, file archiving & infrastructure visualization

Scales from small to large, distributed environments

Protects Exchange, SQL, SharePoint, File Server, IIS, Oracle, Informix, SAP, Sybase, Lotus, vSphere, Hyper-V, Xen, Linux, UNIX, Mac, NAS NDMP etc.

Application-aware backup & granular recovery



Product overview


arcserve® Backup

Centralized backup agent deployment, configuration & administration

Dramatically simplifies agent deployment for Windows, Exchange, SharePoint, SQL, Oracle etc.

Agentless backup & additional transport modes for VMware

Virtual machine deployment

Automatic upgrades

Customizable


Product overview


arcserve® Backup

Global dashboard with centralized reporting & alerting

Provides global health status & alerting via Exchange, Notes, SNMP, SCOM, SMTP, pager, broadcast etc.

Drill down views of the backup domain, backup sites, backup servers, nodes, jobs etc.

Reporting examples

- Job backup status & job failed report

- Fastest/slowest backup report

- Deduplication benefits report

- Disaster Recovery status report

- Backup server load

- Total protection size report Overview Solutions Products Licensing Support

Product overview



arcserve® Backup

Storage resource management reporting

Reports backup node utilization for CPU, RAM, Network, OS, file system free space, LUN’s & disk performance, fragmentation etc.

Volume & database growth trend reporting

- Predict future disk space requirements for applications

- Predict, plan & budget storage capacity requirements


Product overview


arcserve® Backup

File archiving to deduplication device, tape & cloud storage

Archive Manager enables you to set archive policies for Windows, Linux, UNIX & MAC file system data

Archive files based upon size, age, filename, last accessed, created, last modified etc.

Also include/exclude file pattern, directory pattern & host name pattern

Flexible scheduling options, with file archive verification option

Extensive reporting including node archive status, job status & total archive size


Product overview


arcserve® Backup

Deduplication & encryption

Block level, variable length deduplication provides up to 95% reduction in backup data

- Fit more backups onto the same physical media

- Retain backups longer

- Speed up recovery

Global deduplication finds redundancies between backup sessions on different servers

Deduplication efficiency reporting via Global Dashboard

Provides encryption password management, to remove the need to remember encryption passwords


Product overview



arcserve® Backup

Backup infrastructure virtualization

Provides high level network diagram view of all backup infrastructure components, including backup servers, storage, tape libraries & how they’re related

Drill down views into node backup job status reports, DR status reports, encryption reports, recovery points reports etc.

Links into Global Dashboard, for more detailed reporting


Product overview


arcserve® Backup

SAN option

Enables backup servers to share one or more tape libraries, within the Storage Area Network (SAN)

Backup server sends data to the tape libraries over the SAN instead of the LAN, which increases backup & restore throughput

The primary SAN server is responsible for: -

- Initializing, governing and maintaining shared devices, on the SAN

- Coordinating the use of shared library resources among the servers in the SAN, preventing conflict if two servers try to allocate a device or media at the same time


Product overview


arcserve® Backup

NDMP NAS option

Supports NAS filer to server, filer direct to tape & 3-way backup

Supports backup & restore of NAS filers using changers or tape libraries attached locally, or to remote NAS filers

Multi-streaming support lets one agent handle different requests & perform multiple jobs at once

Tapecopy enables NAS sessions to be copied from one tape to another

Dynamic Device Sharing enables Tape Libraries to be shared

Supports NAS filers from NetApp, EMC, IBM, BlueArc, Procom, OnStor, StoreVault etc.


Product overview



arcserve® Backup

Disaster recovery option& BMR

Collects & stores machine-specific information before a disaster strikes

Automatically generates & saves emergency data for each protected machine locally on the backup server, on backup media, &, optionally, on a remote computer, when you submit a full backup job

In the event of a disaster, the option can recover its protected computers to their most recent backup state


Product overview



Replication and High Availability


arcserve® High Availability

Continuous protection & availability for business-critical applications

Continuous availability for applications, files & data

Protects Exchange, SharePoint, SQL, IIS, Windows File Server, Oracle, Blackberry, vSphere, Hyper-V, Xen, Linux, UNIX etc.

WAN optimized replication & offline synchronization for remote sites

Automated and/or push-button fail-over & fail-back

Supports DAS, SAN, NAS storage



Product overview



Centralized management & reporting

Manage replication, recovery testing, data rewind & reporting across all production & replica servers & data, from a central web-based console

Summary & detailed level reporting

Difference report shows the differences between the Master & the Replica, at a certain point in time

Assessment Mode report shows statistics about the maximum, minimum & average size of the data, compression etc.


Product overview



Scenario group management

Protects multi-tier business applications such as Microsoft Exchange, SharePoint, Dynamics CRM, websites, document management systems & custom applications

Enables the entire business application to failover locally, or across the WAN to a remote DR site

User configurable dependency mappings & application failover triggers, help reduce application downtime

Alias Failover support, simplifies hostname dependent application failover/failback


Product overview



Data rewind for Continuous Data Protection (CDP)

Protects business-critical applications & data, between snapshots and/or backups

Enables applications to be rolled back in time, to before a major event such as a system crash, data corruption, virus attack, miss-configuration, rolling disaster etc.


Product overview




Automated disaster recovery testing

Enables a full, non-disruptive disaster recovery testing of protected systems, applications & data, on a separate, replica server

Recovery testing can be fully automated, or performed on a scheduled basis, as needed

Upon completion, appropriate personnel can be alerted with the status of the DR test

Additional actions can be triggered upon success, such as take a VSS snapshot or create a backup


Product overview



Amazon cloud integration

Enables continuous replication, host monitoring & failover to an offline replica server instance in the Amazon EC2 cloud

Eliminates the need to purchase & maintain replica server H/W, applications & OS licenses at primary site

Eliminates the need for a costly, dedicated DR Datacenter & the associated hardware, software, real estate, power, cooling & management overhead

Cloud View panel simplifies the management of replication / high availability to the cloud


Product overview



WAN optimized replication & offline synchronization

Multi-stream replication & compression improves performance across high latency WAN connections

File, block, offline, scheduled, periodic replication & bandwidth throttling options, overcome bandwidth constraints & reduce networking costs

NAT support, for when host servers are behind a NAT device, or a firewall

Assessment Mode helps estimate LAN & WAN bandwidth needs, without disrupting the production environment


Product overview




Encryption

Encryption enables secure data transfers between local systems & remote locations, without the need for a VPN or IPSEC tunnel

Works with any scenario type

Encrypts data during transfer

Multiple encryption options -None, AES-128, AES-256 & user configurable


Product overview


Full System HA to:


Full System Level Protection

Windows Server Environments

Physical and Virtual Machines

Granular Volume Selection

Continuous replication to OFFLINE VMs

Schedule Periodic Server Recovery Points

Choice of Virtualization Target

VM auto creation/ provisioning

VM remains offline until needed

Assured Recovery testing (except cloud)

Auto Start and Validation of Replica VM

Real-time Alternative to VM Converter Tools

FSHA to Amazon EC2 Cloud with Bare Metal Recovery

Re-Sync to original or replacement server without scheduled downtime


• VMware ESX • vSphere Citrix • XenServer• Microsoft Hyper-V • Amazon EC2


customer service & support



Technical Support

Delivering world-class customer service & support, with 24x7 global access

Online knowledge base

Support live chat

Self-service support tickets

Product documentation

Certified device lists

Software compatibility

Online training

Global user community & forums

Downloads, beta’s, patches

arcserve Tech Insider support newsletter

Visit www.arcserve.com/supportOverview Solutions Products Licensing Support

customer service and support


http://www.arcserve.com/support

Questions




Arcserve.com

Legal

Copyright © 2014 Arcserve. All rights reserved. Microsoft, Windows, Windows Azure, Windows Server, Hyper-

V, Active Directory, SQL Server, and SharePoint are registered trademarks or trademarks of Microsoft

Corporation in the United States and/or other countries. UNIX is a registered trademark of The Open Group in

the United States and other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and

other countries. IBM, Lotus, Domino, AIX and Informix are trademarks of International Business Machines

Corp. in the United States, other countries, or both. All other trademarks, trade names, service marks and

logos referenced herein belong to their respective companies.

THIS PRESENTATION IS FOR YOUR INFORMATIONAL PURPOSES ONLY. Arcserve assumes no

responsibility for the accuracy or completeness of the information. TO THE EXTENT PERMITTED BY

APPLICABLE LAW, Arcserve TECHNOLOGIES PROVIDES THIS DOCUMENT “AS IS” WITHOUT

WARRANTY OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. In no event will

Arcserve be liable for any loss or damage, direct or indirect, in connection with this presentation, including,

without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if Arcserve is

expressly advised of the possibility of such damages.
