Software Advice: 5 Highly Rated Healthcare CMMS SystemsTrends and best practices from the industry

Just like many other industries that use computerized maintenance management software, healthcare facilities must track and maintain critical equipment. Should these assets fail, the consequences could impact employees and patients alike.

Using software keeps these machines running longer with regular maintenance schedules and can help pass audits from accreditation organizations, such as the Joint Commission. For those looking to purchase a CMMS for their healthcare organization, we’ve listed five systems—the first three are highly rated on Software Advice by healthcare users, while the final two are highly rated and offer functionality useful for healthcare.

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An asset detail screen in MPulse gives users extra custom fields

MPulseOverall average rating: 4.6/5 System overview: MPulse users can customize the types of data they want to track for their organization—from information about each piece of equipment to details about personnel and vendors. An asset status dashboard offers a quick view of work orders, and users can use multiple dashboards for different locations.

What software users say: “The MPulse team is probably the most responsive team I’ve ever worked with. They are always there to support the needs of our company. They listen to our issues and act on our suggestions. If [using software is] not your thing, you can easily use MPulse out of the box, yet MPulse is flexible enough to allow customization as needed.” —Rosann Bosso, North Shore Long Island Jewish Health System

eMaint X3’s inventory management tool shows related spare parts for each asset

eMaint X3Overall average rating: 4.4/5 System overview: eMaint is a cloud-based system with all the core functionality one would expect in a modern CMMS, such as work order management, preventive maintenance and inventory control. What’s more, the system’s MX Mobile application offers a way for maintenance workers to enter data and close out jobs using a smartphone from wherever they are.

What software users say: “The less information I have to put in each time, the better it is for me; this program allows that. It is important to be able to keep track of all repairs. This system makes it easy to do that: leave info in, or take it out.” —Robin Puliafico, Skilled Nursing & In-House Rehabilitative Services

Workers can submit work requests with MaintenanceEssentials Pro mobile applications

MaintenanceEssentials ProOverall average rating: 4.2/5 System overview: MaintenanceEssentials Pro by Dude Solutions is a cloud-based system that serves healthcare companies with core maintenance functionality, such as asset tracking and reporting. It helps keep track of important work orders and other documents needed to prove compliance for inspections by various agencies, and allows employees or clients to submit work requests by phone, email or in person.

What software users say: “We reviewed a number of products, and FacilityDude offered the best value and fit for our purpose. We are able to offer our clients a one-stop site for requesting service for maintenance, IT, housekeeping and biomed [departments]. Support and training have been great and prepared us well for the implementation.” —Mark Johnston, Van Wert County Hospital

FTMaintenance lists details of spare parts inventory, such as cost and quantity on hand

FTMaintenance by FasTrakOverall average rating: 4.5/5 System overview: FTMaintenance by FasTrak includes work order, asset and inventory management tools. It also offers preventive and predictive maintenance capabilities, which can help companies reduce the cost of labor while keeping equipment in peak performance.

What software users say: “The FasTrak system has provided us with much better parts inventory control, saving our company money by not having to overstock parts. In addition, we are able to have all our parts loaded into the system, making it much easier to place orders when a particular item runs low.” —Robert Neri, Neri’s Bakery Products, Inc.

Example of a work order report generated by ServiceChannel

ServiceChannelOverall average rating: 4.3/5 System overview: ServiceChannel offers a consolidated dashboard view so maintenance and facility managers can see the status of work orders, asset health and maintenance costs from one screen. Employees can submit work order requests via online forms as well as by telephone.

What software users say: “The product itself is relatively intuitive and a quick learn. If you’re not sure how to do something, figuring it out is usually not too difficult. The reporting capabilities are great. I use a variety of reports out of this system on a regular basis to keep tabs on tickets for over 850 locations. Service Channel is responsive, and in my experience, a great partner.” —Tony Lago, Jo-Ann Fabric and Craft Stores

To determine the products featured in this article, we analyzed reviews data submitted by actual users of these systems to Software Advice between November 2014 and December 2015.

For the first three systems, we chose systems with the highest overall average ratings and that had 15 or more reviews at the time of publication, then selected reviews from healthcare organizations. The two additional products without healthcare reviews were selected based on overall average ratings on our website.

To learn more about why these systems are great for healthcare companies, visit: http://www.softwareadvice.com/resources/5-top-healthcare-cmms-systems/

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