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Delivering great customer service to the mobile consumer continues to gain importance. New trends in mobile strategies, technology investments and user experiences are popping up, and the importance of providing effortless service is becoming more evident. Learn the four new trends to watch in mobile customer service in this live, 1-hour webinar.
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Shai BergerCo-Founder & CEO Fonolo
4 New Trends to Watch in Mobile Customer ServiceAug 7th, 2014 at 2:00 PM ET
The Power of the Customer Experience
• The new consumer mindset for customer service
• Changes in consumer purchasing behavior
• The impact of mobile apps – done right and wrong
• How SMS is resurging and what that means to you
The mobile device is
becoming the 1st choice for customer service.
Consumers expect...• easy access
to agents, • with no
repeating of information
• on the device of their choice.
Your call center
Your mobile app
BUT… How do you connect these two islands?
The WRONG Way
The RIGHT Way
Good News! Fonolo makes it
easy to connect your callcenter to your mobile app.
Let customers easily connect to a live agent, directly from within your mobile app.
Mobile Rescue
Visual IVR Pre-call Questions
Virtual Queuing
Ready-to-Use Component for Your Mobile App
A real-life phone interview
Register for this free webinar to join the live Q&A.
August 7, 2014 2:00 PM ET
Register Now!
