With IBM & Twitter, Telcos Reduce Customer Churn

  • Published on
    15-Feb-2017

  • View
    34

  • Download
    1

Embed Size (px)

Transcript

  • Harrold Whitehead @wh_harry June 8

    My monthly cell phone bill @ZeeBayTelco?

    I pay $169/month. I make 4 calls, and send

    700 texts saying, "Sorry, be there in 5 mins!"

    George Walters @SlySempreFi June 5Here's what I think of @ZeeBayTelco: Ridiculously overpriced cell phone service and all data services.Buyer beware!

    Ellen Mahler @OnlySk

    ye4Me June 5

    @ZeeBayTelco Why wo

    uld you offer a

    promotion over the ph

    one and not

    honor it on the bill! Gre

    at product,

    question your custome

    r service!!!

    Miss Marshall @oldmissmarshall June 5

    @ZeeBayTelco I love it. Data speeds are great and

    no dropped calls!

    A 3% reduction in churncan save millions in lost revenue.

    Learn more about IBM & Twitter atibm.co/ibmandtwitter

    Get only 1-2 bars from home, but 4-5 bars just one block away. 7 years of dropped calls & disconnected apps. @ZeeBayTelco does NOTHING!

    Tim Thompson @SamStout41 June 5

    BillingTelcoChurnModel

    With IBM & Twitter,telcos reduce customer churn

    Customer

    Service

    Price

    Competitors

    Offerings

    Moving

    Performance

    Offerings

    Sentiment