Upload
community-organizer-20
View
885
Download
0
Tags:
Embed Size (px)
DESCRIPTION
What's the secret to designing and executing a successful online engagement campaign? It's all detailed in this presentation, including assets needed to launch and run a successful digital engagement campaign, timelines, elements of engagement campaigns, and two case studies. Throughout, there are checklists to help you prepare and succeed: checklists of organizational readiness, campaign prep, and campaign assets. Included are two case studies of nonprofit digital engagement campaigns: the NYC Elder Abuse Center's 14 Days of Thanks Campaign, and the National Brain Tumor Society's Brain Tumor Awareness Month multifaceted awareness campaign.
Citation preview
Designing Effective Online Engagement Campaigns
Debra Askanase, Community Organizer 2.0 https
://w
ww
.flic
kr.c
om/p
hoto
s/53
1149
28@
N02
/122
3919
6283
/
About Debra AskanaseFormer executive director, organizer, business consultant
Digital Engagement Strategist for mission-driven organizations
[email protected] @askdebra
Director of Outreach, National Brain Tumor Society
Today’s Webinar
1. Why online campaigns succeed2. Organizational readiness3. Designing an effective campaign4. Case studies
– National Brain Tumor Society’s Brain Tumor Awareness Month
– The NYC Elder Abuse Center’s 14 Days of Thanks
What is a Social Media Campaign?
https://www.flickr.com/photos/seanrnicholson/6450168613/in/photostream/
Why Campaigns Succeed
Story Elements– Emotional connection– A good story– Visual medium
Design– Easy to participate– Identified and primed group of supporters – Specific ask– Limited time frame– Seamless sharing integrations
Movement-building– Campaign is connected to a larger cause
Timely
Interactive
Crowd sourced
Easy to amplify & share
Why campaigns spread
https://w
ww
.flickr.com/photos/hum
anrightscampaign/sets/72157633101425657/
Organizational Readiness
https://www.flickr.com/photos/artdrauglis/4192498087/in/photostream/
Organizational Readiness
Are You Walledor Networked?
Slide courtesy of Allison FineResource: The Networked Nonprofit, http://allisonfine.com/publications/networked-nonprofit/
Soci
al M
edia EngageCr
eate Trust
Mov
e to
Action
Focus on the Social Media Funnel
http://www.flickr.com/photos/57038784@N00/2215481444/
Relationship-based
*Build trust and reciprocity for deeper engagement
https://w
ww
.flickr.com/photos/intersectionconsulting/4935135466/sizes/o/in/
photostream/
Diagram courtesy of Darim Online
Know What Your Stakeholders Care About Deeply
17
Developed Social
Presence
Large community Engaged community Interconnections
within the network Personal engagement On multiple social
channels
https://www.flickr.com/photos/21394564@N04/5007899775/
Use Social Media Building Blocks
http://www.flickr.com/photos/83626778@N00/4340325594/
…to amplify causes
and movement
s online
Tactics
Overall Strategy
Platforms Website
Tactics Campaigns
ROI
Staff Time and Expertise “Reality Check”
http://www.flickr.com/photos/17571763@N00/1489000905/
Organizational Readiness Checklist
Networked Nonprofit (to some extent)
Adopts the social media funnel
Developed social media presence Multiple social channels
Creates personal connections with stakeholders
Knows what stakeholders care deeply about
Mailing list minimum of 5,000 good emails
Developed social media strategy Campaign is an element of the strategy
Campaign Design
http://www.flickr.com/photos/83626778@N00/4339581169/
https://www.flickr.com/photos/98908208@N00/173786138/
Designing Campaign Goals
SpecificMeasurableAchievable/RealisticPart of a longer-term org goalMovement-buildingTests an ideaBuilds the organization
https://www.flickr.com/photos/58472333@N00/2852616711/
Assess Campaign Assets
Critical Campaign Assets (“stuff”)
Email address acquisition assets– Sign-up forms and people/interest data collection
Database– Does it connect with your forms?– Can it segment new contacts?
Graphic design and images– SM channel customization– Promotional images for the campaign– Promotions during the campaign– Photographic images
Microsite/website/web page– Customization ability, real-time customization possibility
Fundraising integrationReal-time campaign metrics trackingSoftware/hardware specific to the campaign
People Assets
Internal– Board– Committee members and volunteers– Staff
External– Most engaged online fans– Most influential online fans– Those you can count on
Together– Champions group/advisory group
Want to know a secret?
https://www.flickr.com/photos/53098051@N02/5887099054/
https://www.flickr.com/photos/intersectionconsulting/5177773782/in/photostream/
Social Media Champions Are Your Secret Weapon
https://www.flickr.com/photos/51035555243@N01/6954844640/
https://www.flickr.com/photos/27237408@N03/4530861996/
Pay For the Right Tools
Choose Appropriate Media
http://www.slideshare.net/lsgrodeska/telling-the-right-story-for-your-online-campaign-22830254
• Research• Asset & content development• Design campaign• Recruit champions
3 to 2 months out: Research & Design
• Content creation• Campaign seeding • Solidify support, tactics, elements
1 month out: Solidify Plans
• Activate and engage supporters• Execute• Monitor, Measure, Capture • Iterate (if necessary)
Campaign: Activate & Engage
• Evaluate campaign• Nurture new leads/emails• Deepen new supporter loyalty
1 week post: Evaluate & Engage
Develop a Campaign Timeline
Pre-campaign (1-3 months out)
Research– Concept– Similar campaigns– Potential partners– Influencers– Most engaged supporters/potential social media champions– Internal capacity– Software/apps/tools needed
Campaign Design– Goals– Channels– Activities– Metrics– Interactivity/engagement– Assets
Pre-campaign (1-3 months out)
Asset & Content Development– Social media channel customization– Graphic image and photo image design/dev– Website home page– Microsite/web page content– Email calendar– Write blog posts and social media updates– Develop editorial calendar– Survey or other evaluation tools– Blogger outreach
Pre-campaign (1-3 months out)
Supporters/Fans– ID Influencers/bloggers/mentions/most
engaged– Pulse out social media messages to test idea &
recruit participants– Recruit social media champions– ID partner orgs that will support your campaign– Develop a social media “champions” group– Test support for the idea amongst stakeholders
Post-Campaign: Marketing Activities
Evaluate– Send survey or other evaluation tools– Internal post-event evaluation
• Mad, sad, glad feedback
– Ask champions for feedback– Did it meet the campaign goals?– Review metrics
Lead nurturing and loyalty development– Post-campaign email
• What was accomplished + nurturing content
– Ask them to do something else
Campaign Design Checklist
Research the concept and evaluate support
Design the campaign
Set campaign goals
Select social media channels and assets to be leveraged
Assess internal assets and staff capacity
Create a campaign timeline Content and asset development
Supporter/fan development
Technological elements
Create a campaign champions group
Evaluation
Post-campaign engagement strategy
Case Studies: Effective Online Campaigns
National Brain Tumor Society May 2014
http://www.braintumor.org/btam
Evaluate and refine
Move community
to action
Test new frameworks
Foundation building
Goals
Increase engagement and activism with org social media channelsAcquire new email addressesTest frameworks:
– Video chat– Offer ideas– Give an email address
Grow social media spaces, especially Twitter and Facebook
Assets
Highly engaged national Facebook page (facebook.org/braintumors)
13 statewide Facebook pages, national Twitter account, large email list, blog, State Lead Advocates
In-house design and web dev capacity
Tools: Sprout Social, Hashtag, Mention, Zoom (for the Community Chat)
Downloadable publication: Frankly Speaking About Cancer: Brain Tumors
braintumor.org/BTAM
Head to the Hill Advocacy Day
FB Event as Conversation Convener
Actively used in Head to the Hill FB event
InfoSnaps
Create Shareable Graphics Good reach & engagement; drove to website
Share to educate and build brand awareness
Lead to website
http://www.braintumor.org/join-the-fight/brain-tumor-awareness-month/infosnaps.html
Gated Material for Download 377 downloaded Frankly Speaking
Online Community Chat
Video Community Chat 39 first-ever participants; Focus: Frankly Speaking
Community-building element Live video chat forum with
various presenters and knowledge experts.
http://braintumor.org/communitychat
#BTVoice
Online Campaign Submit advice through #BTVoice; share and support
Registration Forms Community Chat and BTAM; BTVoice submit by email
http://www.braintumor.org/btvoice
14 Days ThanksNovember 2013
Email photos to NYCEAC 17 photos submitted
Submit photos through Facebook or Twitter
14 through Facebook, 3 through Twitter
Goals
• Test fan commitment on Facebook: – would they really take action if asked?
• Determine whether or not the social strategy paying off
• Deepen online fan engagement• Attract new Facebook fans (minor goal)
Facebook commitment702 Likes, 41 Shares, 35 comments275% increase in fan engagement
Total reach through Facebook7281 = 137% increase800% increase in new likes (177)
Assets
Facebook page, over 1100 fans (https://www.facebook.com/NYCElderAbuseCenter)
Small Twitter following Highly-respected blog in the elder justice field
(http://nyceac.com/category/elder-justice-dispatch/)
Team commitment from all of the staff Campaign Tumblr blog captures all submissions
http://nycelderabusecenter.tumblr.com/)
7 submissions ready to go Staff personally reached out to many other orgs
and professionals to participate
Online/Offline component
http://nycelderabusecenter.tumblr.com/
http://nycelderabusecenter.tumblr.com/
Why Campaigns Fail
You don’t set a realistic goalNot setting a timeline for major campaign
development pointsSingle channel approachNot having the right measurement system
in place or being able to measure successUndeveloped social spacesNot reaching out to most engaged social
media fans ahead of time
Additional Resources
Resources/Additional Information
Case Studies Wrap-Ups:– Blog post wrap up of 14 Days of Thanks:
http://nyceac.com/elder-justice-dispatch-thank-you-for-making-14-days-thanks-a-success/
– Blog post wrap-up of #BTAM: blog.braintumor.org/head-hill-btvoice-btam-recap/
Online Campaigns:– Telling the Right Story for Online Campaigns:
http://www.slideshare.net/lsgrodeska/telling-the-right-story-for-your-online-campaign-22830254
– Building a Ladder of Engagement in Online Campaigns: http://www.slideshare.net/newmediaclay/the-ladd
– Best Practices to Build a Multichannel Campaign Plan:http://www.slideshare.net/womenwhotech/mulitchannelcampaigns-interactionforum
– Social media campaigns and practices: http://communityorganizer20.com/category/social-media-campaign/
Email: [email protected] email: [email protected]: communityorganizer20.comBlog: http://communityorganizer20.comLinkedin: linkedin.com/in/debraaskanaseTwitter: @askdebraOther slides: slideshare.net/debaskTelephone: (617) 682-2977
I’m always happy to answer follow-up questions!