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Branded Content in Digital Media Alessandro Bernardi @Bernardamus [email protected]

Branded content in digital media (III) Social CRM & Virality

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Page 1: Branded content in digital media (III)   Social CRM & Virality

Branded Content in Digital Media

Alessandro Bernardi

@Bernardamus

[email protected]

Page 2: Branded content in digital media (III)   Social CRM & Virality

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1 El Brand Content dentro de la estrategia global

Innovación y cambio de formato para la comunicación2

Social CRM: nuevas estrategias de gestión de la información3

Viralidad y transmedialidad4

Alessandro Bernardi @Bernardamus

Page 3: Branded content in digital media (III)   Social CRM & Virality

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Social Paid Media & CRM

Alessandro Bernardi @Bernardamus

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Social Paid Media & CRM

Alessandro Bernardi @Bernardamus

Page 5: Branded content in digital media (III)   Social CRM & Virality

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Measuring ROI of Branded Content

Alessandro Bernardi @Bernardamus

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Alessandro Bernardi @Bernardamus

Adam Greenwood

Travelling from Euston to Glasgow

Social Costumer Care

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Social Costumer Care

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Alessandro Bernardi @Bernardamus

WIN – WIN

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Alessandro Bernardi @Bernardamus

Social Customer Care

Data: Facebook Q1 2015

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Top Social Care Industries

Page 11: Branded content in digital media (III)   Social CRM & Virality

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The Importance of Timing

Page 12: Branded content in digital media (III)   Social CRM & Virality

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1 El Brand Content dentro de la estrategia global

Innovación y cambio de formato para la comunicación2

Social CRM: nuevas estrategias de gestión de la información3

Viralidad y transmedialidad4

Alessandro Bernardi @Bernardamus

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Going viral

Alessandro Bernardi @Bernardamus

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Going viral

Alessandro Bernardi @Bernardamus

Virality is all about…

… SHARING!

Page 15: Branded content in digital media (III)   Social CRM & Virality

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The value of SHARING

Alessandro Bernardi @Bernardamus

Page 16: Branded content in digital media (III)   Social CRM & Virality

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Top Viral Verticals

Alessandro Bernardi @Bernardamus

Page 17: Branded content in digital media (III)   Social CRM & Virality

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WHAT TYPE OF CONTENT

RESONATES MOST WITH YOU?

Alessandro Bernardi @Bernardamus

Source: Nielsen Global Survey of Trust in Advertising, Q1 2013

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Which type of post gets more SHARES?

Alessandro Bernardi @Bernardamus

? ? ? ?

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Which type of post gets more SHARES?

Alessandro Bernardi @Bernardamus

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Likes by Post Type

Alessandro Bernardi @Bernardamus

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CALL TO ACTION

Alessandro Bernardi @Bernardamus

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Alessandro Bernardi @Bernardamus

CALL TO ACTION

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Alessandro Bernardi @Bernardamus

Popular Viral Headlines

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Popular Viral Headlines

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Targeting Age groups

Alessandro Bernardi @Bernardamus

Source: Facebook 2015 (Spain)

?

?

?

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Targeting Age groups

Alessandro Bernardi @Bernardamus

Source: Facebook 2015 (Spain)

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Targeting Interests

Alessandro Bernardi @Bernardamus

Source: Facebook 2015 (Spain)

?

?

?

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Targeting Interests

Alessandro Bernardi @Bernardamus

Source: Facebook 2015 (Spain)

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Targeting Viral segments

Alessandro Bernardi @Bernardamus

?

?

?

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Targeting Viral segments

Alessandro Bernardi @Bernardamus

Source: Facebook 2015 (Spain)

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Ice Bucket Challenge

Alessandro Bernardi @Bernardamus

17M+ FACEBOOK VIDEOS SHARED

$111 M raised for the ASL Asociation

Page 32: Branded content in digital media (III)   Social CRM & Virality

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Facebook Native Videos are the king

Alessandro Bernardi @Bernardamus

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Facebook Video performs better than Youtube

Alessandro Bernardi @Bernardamus

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Facebook Instant Articles

Alessandro Bernardi @Bernardamus

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The majority of Facebook’s business

is on MOBILE

Alessandro Bernardi @Bernardamus

Source: Mark Zuckerberg #F8

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Multi-Platform Branded Content

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Trusting forms of advertising

Alessandro Bernardi @Bernardamus

DIGITAL / SOCIAL MEDIA

TRADITIONAL MEDIA

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ESPN: The Worldwide Leader Cable/Satellite TV Channel in Sports

Page 39: Branded content in digital media (III)   Social CRM & Virality

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SOCIAL is the cheapest MEDIA

Alessandro Bernardi @Bernardamus

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Alessandro Bernardi @Bernardamus

Good content can go bad

https://www.youtube.com/watch?v=dKUy-tfrIHY

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Negative Sentiment

Viral MEME

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Storytelling of a viral content

Alessandro Bernardi @Bernardamus

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Alessandro Bernardi @Bernardamus

https://vimeo.com/131077537

Storytelling of a viral content

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Contexto Conflicto Oponente

Acción Solución Desenlace

Storytelling of a viral content

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Case Studies & Inspiration

Alessandro Bernardi @Bernardamus

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Alessandro Bernardi @Bernardamus

Gracias!