Jay Harrison shares how social media can be analyzed to identify the most pressing topics of conversation within an industry using agriculture examples, and how businesses can use these insights to get ahead of emerging issues.
<ul><li> 1. Analyzing Social Media Conversations in Agriculture Jay Harrison Maritz Holdings, Inc. Jay.Harrison@Maritz.com </li> <li> 2. About evolve24 www.evolve24.com evolve24 is an audience understanding company affiliated with Maritz Research in St. Louis, MO. We provide integrated traditional and social media intelligence solutions and consumer insights. YEARS Experience turning social data into ACTIONABLE INSIGHT 2 Backed by a worldrenowned leader in MARKET RESEARCH </li> <li> 3. Our data & metrics *Patent-pending Data Sources Metrics Traditional & social media Company-owned (e.g., verbatims) Websites Blogs Micro blogs (e.g., Twitter) Message boards Online news sites Product rating sites Print newspapers & magazines Cable, satellite, TV Professional journals More > 38 languages 200 countries 3 Topic and theme extraction* Volume Tone, Sentiment Opinion* Emotional Drivers* Reputation* Customer Perception* Trust* Integrated SOLUTIONS TRADITIONAL SOCIAL COMPANY 3 </li> <li> 4. Be Smarter, Faster, Better With evolve24 Intelligence Innovation & Trend-Spotting Campaign/ Event Effectiveness Crisis/ Risk Management 4 Competitive Landscape Brand Reputation Management Sharing Consumer Insight Influencer Analysis </li> <li> 5. Trusted advisor to executive teams The depth of insights still has people around here buzzing. Where next? Social Media Manager, Purina Thank you for the immediate support. We dont get that quality of service from just anyone. Corporate Communications, BMW The perfect chart for a presentation Im doing. Thanks for the new capability! Director of Social Media, Cargill This is excellent work. Lets expand. Communications Director, GE 5 </li> <li> 6. Social media issues in agriculture, 2013-14 GMO labeling legislation GMO wheat found in Oregon Section 735, H. R. 933 (Monsanto Protection Act) Seralini rat study GMO-free Cheerios 6 </li> <li> 7. How can we cope? evolve24, a Maritz Research company, uses the following approaches for analyzing comments on agribusiness in social and traditional media: Measuring the emotional drivers in order to advise clients on appropriate responses Detect combustible issues early and advise companies to prepare for them or take advantage of them Measuring changes in the trust that people place in a brand and make recommendations on building trust 7 </li> <li> 8. Challenges of social media analytics Massive amounts of data require storage space and processing capabilities Shifting social media platforms Worldwide online accessibility provides more data in many languages Messy data 8 </li> <li> 9. Emotional drivers evolve24 has developed some proprietary methods for measuring emotional drivers in text from social media. These are potential risks for an industry because they compel people to take action. Examples include: Human origin Memory Poor communication 9 </li> <li> 10. evolve24s PRECISE Method evolve24s approach is based on anticipating trends in an industry instead of simply monitoring them. What is the message & sentiment? What emotions are expressed? PREdiction via: Core messages Influence Speed Emotion Who is moving the message? How fast is this issue moving? Landscape report Brands Most relevant topics 10 </li> <li> 11. Putting it all together with social media intelligence evolve24 applied PRECISETM methodology in April 2013 to find the most pressing concerns in social media that were likely to affect the agribusiness industry in the near future. The analysis involved 2.1 million articles collected from the large-scale agribusiness industry over 6 months. 11 </li> <li> 12. Putting it all together We identified the most important issues involving agriculture in social media at that time as: 1. 2. 3. 4. 5. Food safety GMO labeling Food access / scarcity Farm bill Animal rights Conversations about the #1 topic of food safety included: Seralini publication concerning glyphosate and GMOs Recalls of meat products Outbreaks of foodborne illnesses 12 </li> <li> 13. Putting it all together The main emotion concerning food safety was vulnerability. Issues that are perceived to affect vulnerable populations, such as children or pets, have more risk than those that affect the population at large or a population that can cope with the issue. Other prevalent emotions were dread (fear, terror, or anxiety) and irreversibility. 13 </li> <li> 14. Putting it all together For the second-most important topic, GMO labeling, the main emotional driver expressed was fairness. Issues in which assets are perceived to be unevenly or inequitably shared are riskier than those where the perception is that everyone has the same benefits and disadvantages. 14 </li> <li> 15. As time passes, things change evolve24 updated the findings with social media articles collected between February and July 2013. This analysis included 2.2 million observations from social and traditional media. At that time, the most important issues in social media in agribusiness were: 1. Food safety - previously #1 2. Food access/scarcity - previously #3 3. Section 735, H. R. 933 (Monsanto Protection Act) previously unranked 4. Animal rights previously #5 5. Nutrition previously #7 15 </li> <li> 16. Downstream: Consumer packaged goods evolve24 also researched the consumer packaged goods industry. This analysis included over 750,000 observations from social and traditional media for 31 days in June-July 2013. The most important issues in social media, from a communications perspective for industry-wide risks, were: 1. Poor health from processed food 2. Affordability of healthy food 3. Perceived dangers of GMOs in food 16 </li> <li> 17. Downstream: Consumer packaged goods evolve24 also researched consumer packaged goods for marketing opportunities. The top issues in social media were: 1. Using social media for weight loss support 2. Convenient and healthy breakfast options 3. Avoiding artificial ingredients 17 </li> <li> 18. GMO-Free Cheerios In January 2014, General Mills announced that regular Cheerios would no longer be made with ingredients sourced from genetically modified organisms (GMOs). This affected two ingredients: sugar and cornstarch. Other flavors of Cheerios will continue to use GMOsourced ingredients. 18 </li> <li> 19. What led to this decision? evolve24 analyzed over 825,000 articles from social media from October 1, 2012 to January 16, 2014. Sources of articles included Twitter, Facebook, blogs, boards, and web news. 19 </li> <li> 20. Cheerios in pop culture Topics of discussion included NBA feud Family Guy Having a bad day Glee Craft projects NASCAR Coupons Froot Loops (being different) Recipes Grocery ads Jokes One Direction 20 </li> <li> 21. Other conversations with Cheerios More serious topics included: Consumption Eating breakfast, family breakfasts, healthy eating habits, snacking Caring Babies, pets, household hints, food bank donations, charities, education, hospitals Regulations and politics Financial reports, marriage equality, GMOs 21 </li> <li> 22. Measuring trust in social media evolve24s patent-pending Trust ScoreTM is based on peer-reviewed scientific publications in risk communications. 22 </li> <li> 23. GMO discussions through time There were three main periods of activity (measured by volume) for discussion about GMOs 23 </li> <li> 24. Facebook campaign: Dec. 2012 In late 2012, Cheerios invited people to use an app to post comments about Cheerios on their Facebook site. What they expected: 24 </li> <li> 25. Facebook campaign: Dec. 2012 What happened instead: 25 </li> <li> 26. Facebook campaign: Dec. 2012 During this period, the trust equity of Cheerios increased. This paradoxical result occurred because trust components were frequently mentioned in appeals to General Mills. 26 </li> <li> 27. Facebook campaign: Dec. 2012 27 </li> <li> 28. Subsequent changes in other topics For the topics of breakfast, family breakfast, babies, and snacking, trust equity accumulated through time, but all lost momentum in March 2013. 28 </li> <li> 29. Multiracial family ad: June 2013 At the same time, the GMO-free Cheerios campaign was rekindled with another argument in the conversation. Recall the fairness emotional driver. European GMO-free Cheerios were viewed with both hypocrisy and opportunity. 29 </li> <li> 30. Before GMO-free announcement After September 2013, Cheerios conversations about healthy eating did not accumulate as much trust. 30 </li> <li> 31. GMO-free announcement: Jan. 2014 The announcement that General Mills would make Cheerios without GMO-sourced ingredients resulted in a spike in trust equity within conversations about GMOs. 31 </li> <li> 32. GMO-free announcement: Jan. 2014 This announcement gained trust points for caring, but competence and commitment also contributed. 32 </li> <li> 33. Putting GMOs in perspective GMOs were a topic of conversation in approximately 2.9% of over 825,000 social articles mentioning Cheerios. In comparison: Breakfast - 10.1% Healthy eating - 8.6% Having a bad day - 5.4% Family breakfast - 3.1% Froot Loops analogies - 3.0% 33 </li> <li> 34. Conclusions Cheerios cereal is a staple food for every age group and an iconic brand that permeates our culture, so any change in Cheerios will impact the CPG industry as a whole. 34 </li> <li> 35. Conclusions Consumers may be satisfied with this switch, or, feeling emboldened, they will demand more changes (independent GMO verification, making all General Mills cereals GMO-free, aiming for Post and Kelloggs). 35 </li> <li> 36. Conclusions Potential drawbacks to the decision to go GMO-free were largely absent from social conversation. Potential price increases for ingredients Impact on farm family incomes Reliability of supply of GMO-free corn and sugar Energy needed to transport these ingredients Environmental effects of sugar cane production Human rights of sugar cane workers Safety of foreign ingredients These topics could have been used for a more balanced discussion and to emphasize that there are no easy answers. 36 </li> <li> 37. Conclusions By in...</li></ul>