Bronze: A few essential services

• File and folder backup• Local storage only or virtual machines only• Limited number of devices supported• Limited amount of storage space• Remote monitoring and IT management • Antivirus and anti-malware• Spam management

Sample Service TiersIf you’re an MSP interested in transitioning to a tiered approach to packaging your services but aren’t sure where to get started, check out these example packages for some inspiration.

Most managed service providers opt for either a two-tier or three-tier approach, depending on the needs of their client base. Using two tiers—basic and premium—simplifies the choice for your clients, while developing three service tiers—bronze, silver, and gold—allows you to provide more tailored options.

The following examples illustrate how you can create a two-tier or three-tier plan.

Basic:• Server monitoring• Local backup only• Antivirus and anti-malware• Spam management

TIERS

TIERS

Silver: Essential services plus a few exclusive additions

• File and folder backup• Local and offsite storage• More devices supported• More generous amount of storage space• Remote monitoring and IT management• Server monitoring• Antivirus and anti-malware• Spam management

Gold: Complete bundle of available services

• Unlimited storage• Full back-up monitoring and management• Longer retention of data• On-site support• Remote monitoring and IT management• Remote IT help desk• Hosted applications and servers• Hardware support• Software upgrades• Antivirus and anti-malware• Disaster recovery planning

3

2 Premium:• Full back-up monitoring and management• Local and offsite backup• Onsite support• More generous amount of data storage• Antivirus and anti-malware

• Hosted applications• Hosted servers• Hardware support• Software upgrades• Disaster recovery planning

To learn more, visit www.intronis.com/plans