Lotus Vegetarian Restaurant

Board of Management

C.E.O(Ngo Thuy Phuong Thao)

Vice President Finance

(Pham Thuy Trang)

Vice PresidentHuman Resource(Tran Quang Khoi)

Contents

1. Logo 2. Mission Statement3. Action Plan4. Code of Ethics5. Organizational Chart6. Job Description7. Advertisement for Opening Job

Logo

• Iconic symbolism of purity • Lives in the muddy water yet

remains unsoiled• Our inspirations and desires:– Avoid pollution environment– Serve fresh meal, “green” space

Mission Statement

1. Who we are– One of the best vegetarian restaurants

in Ho Chi Minh City – Delivers best quality food– Create a close relationship customers-employees.

Mission Statement

2. Why are we unique?- Senior chef and professional staffs- Serve a variety of vegetarian food - Great food, and fast, friendly service

Mission Statement

3. Who are our customers?Everyone likes to enjoy delicious and

nutritional meals

Action Plans• How to satisfy our customers’ expectationGeneral problem

• We cannot please all of our customers’ tasteSpecific problem

• Adjust the order depend upon customers’ personality.

• Investigate customers’ opinions following 2 ways:

• Directive way: ask customers after meals.• Non-directive way: surveys• Attempt to meet customers’ needs when ordered.• Often renew the menu

Solve the problem

• Adjust the order depend upon customers’ personalitySolution will be used

• 25/07/2014Start date

• 25/09/2014End date

Code of Ethics

1. Foods - The highest standards of quality- Fresh ingredients from approved food processing

plants- Modern creative and traditional style of cooking

Code of Ethics

2. Customers- Stand on a head of our restaurant- Professional service and friendly environment- Behave equally

Code of Ethics

3. Employees- Treat fairly with respect- Training and promotion- Equal opportunities- Health and safety on the job

Code of Ethics

4. Community- Use 5% of profit annually to do charity:

+ Orphans + Homeless elderly people

- Internship for them

Code of Ethics

5. Natural environment- Use:

+ Recycled or recyclable to-go containers+ Motion-activated lighting, dual-flush toilets+Energy-efficient hand dryers instead of paper

towels+Obey the waste classification procedure.

Organizational Chart

President/CEO(Ngo Thuy Phuong Thao)

Vice President Finance

(Pham Thuy Trang)

Accountant 1 Accountant 2

Vice PresidentMarketing

Administration Assistant

Vice President Human Resource

(Tran Quang Khoi)

Executive Chef

Assistant Chef

Line Cooks

Dining Room Manager

Host

Server

Job DescriptionMarketing Manager

1. Job summaryPlan and carry out marketing and sales activities

2. Relationship- Communicate and motivate via written media- Appreciates need for consistency within company's

branding and marketing mix, especially PR and the Internet.

Job Description3. Responsibilities

- Maintain and develop a computerized customer and prospect database.

- Carry out market research, competitor and customer surveys

- Manage the external marketing agency activities of telemarketing and research

- Maintain and develop existing and new customers

4. Job Specification- Self-driven, results-oriented with a positive outlook- Focus on high quality and business profit

Advertisement for Job Opening Lotus - one of the best vegetarian restaurants in Ho Chi Minh City - requires a qualified person to fill up the position of Marketing Manager.

Qualification Qualification in an industry-related field and/or a general business

degree A bachelor’s degree or higherExperience1 year post qualification experience in a similar position.SalaryOver $1,000 per month Interested candidates may send their hand written applications along with a copy of CV, two passport size photographs and names and contact details of three referees before May 20th, 2014 to Mr.Tran Quang Khoi: E-mail: khoi.tq@lotus.com, Tel: 0939 79 79 79  

Thank you for welcoming

and listening!