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Franchise partner, Nancy Friedman, The Telephone Doctor covers all industries and job titles. Nancy works with companies, franchisees and franchisees who want to leverage their customer service. A long time customer service expert, she helps organizations to engage with customers both in person and on the all important, phone.
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Franchise Foundry Franchisee Support Series
Nancy FriedmanTelephone Doctor
Customer Service Training
Facebook: /telephonedoctor
Twitter: @TelephoneDoctor
LinkedIn: /nancyfriedmanspeaker
eNewsletter: Sign up at www.nancyfriedman.com
Email: [email protected]
314-291-1012
Golden Nuggets of Sales and Service
1. Be a double checker
Golden Nuggets of Sales and Service
2. #1 skill in sales & service
Golden Nuggets of Sales and Service
3. Email frustrations
Golden Nuggets of Sales and Service
4. Humor, energy and
enthusiasm
Golden Nuggets of Sales and Service
5. 3 musts in selling to
women
Golden Nuggets of Sales and Service
6. Voice mail and cell phone
frustrations
Golden Nuggets of Sales and Service
7. Avoid emotional leakage
Golden Nuggets of Sales and Service
8. Okay is NOT okay
Golden Nuggets of Sales and Service
9. Capture the call
Golden Nuggets of Sales and Service
10. Return all calls and
emails
Golden Nuggets of Sales and Service
11. Four useless words
Golden Nuggets of Sales and Service
12. Killer words
Telephone Doctor
Customer Service Training
30 Hollenberg Court
St. Louis, MO 63044
314-291-1012
www.nancyfriedman.com
www.telephonedoctor.com
(Sign up for our newsletter at either one)
Facebook: /telephonedoctor
Twitter: @TelephoneDoctor
LinkedIn: /nancyfriedmanspeaker
Franchisee Support Webinars
• Nov 10 – Social Relations to Build Business • Jack Monson, VP Engage121
• Dec 2 – Golden Nuggets of Sales and Service• Nancy Friedman, Founder The Telephone Doctor
• Dec 17 – Launching a Local Marketing Campaign• Liz Anderson, Founder ehAndersonPR
• Dec 12 – Google Tips and Tricks• Susan King, VP Operations Fit4Mom
Registration
• Registration is still open for future Webinars
• http://franchisefoundry.com/2014/11/02/franchise-foundry-webinar-series-supporting-franchisees
• Email [email protected]
