1.NPS Training 10 min

2.EP Service flow 20 min

3.CEE Reload & NM Fire！15 min

4.MR Preview 10 min

1.NPS Training

What is NPS?

NetPromoterScore

How the NPS works?

For your information, this is how to calculate NPS.

Here are the steps:

1. #P = Number of promoters = Responses scoring 9, 10

2. #D = Number of detractors = Responses scoring 0, 1, 2, 3, 4, 5, 6

3. #T = Total number of response4. %P = Percentage of Promoters = #P / #T

5. %D = Percentage of Detractors = #D / #T

6. NPS = Net Promoter Score = %P – %D

Range of NPS

General industry standard

-100 to -50

Alarming

-50 to 0

Okay

0 to 50

Good

50 to 100

Outstanding

How many times do EPs get survey for NPS?

1 Matched stageAfter program participants’ my@

status changed to matched

• Introduction to AIESEC

• Info provided about the program

• Selection process

• Matching support

• Communication during acceptance

• Visa documents and information

2 Realised stageAfter program participants’ my@

status changed to realised

• Cultural preparation

• Integration

• Logistical support

• JD clarity and alignment

3Completed

stage

After program participants’ end

date which is filled by ICX when

changing status to realisation

• Personal development

• Opportunity to create positive societal impact

• Cross cultural understanding & awareness

• AIESEC support during the experience

• Professional working environment

• Professional development

• Cross cultural understanding & awareness

• AIESEC support during the experience

How many times do EPs get survey for NPS?

1 Matched stageAfter program participants’ my@

status changed to matched

• Introduction to AIESEC

• Info provided about the program

• Selection process

• Matching support

• Communication during acceptance

• Visa documents and information

2 Realised stageAfter program participants’ my@

status changed to realised

• Cultural preparation

• Integration

• Logistical support

• JD clarity and alignment

3Completed

stage

After program participants’ end

date which is filled by ICX when

changing status to realisation

• Personal development

• Opportunity to create positive societal impact

• Cross cultural understanding & awareness

• AIESEC support during the experience

• Professional working environment

• Professional development

• Cross cultural understanding & awareness

• AIESEC support during the experienceICXCo-delivery

OGX

TASK LIST

•提醒EP填写NPS打分表

2.EP Service content

Why we need EP service after match?

•Match只是整个GV process的一个流

程，更重要的是realization

•面对一个陌生的国度，EPM是EP最好

的战友！

Perfect matching experience

A caring consultant and friend

EP Service

Timeline tracker

签证

签证要准备什么材料 or…我该如何获知签证要准备的材料

商务签和旅游签有什么不同？是否需要面签？哪里允许落地签？哪里可以提供电子签？

领事馆在哪座城市？这段时间内会不会有什么假期影响工作时间？出签时间大概多久？

机票

对于X+T，@有合作伙伴——一起飞；对于一般EP来说，则没有这个优惠

机票是EP自己负责的，但当EP需要向EPM咨询购买机票的一些注意事项的时候，EPM要能给出靠谱的意见。

Proactive learning: 买机票是一门很有实用价值的大学问。抛砖引玉，希望大家也能主动去搜集机票信息：

国家信息

硬性条件：气候、人口、语言、时差、货币

特色：美食、文化、景点、礼仪、等等

做好一个知识的搬运工：CEED report、各种旅游攻略（请保证是最新版本的）（英文的推荐lonely planet，中文的可以选择携程、蚂蜂窝等攻略）、以及最靠谱的：直接询问RTN

3.Service flow

为什么要做流程规划？

•一般而言，普通国家的商务签流程与上述流程差不多（但内

容要以领事馆所需为准）

•三个阶段都会损耗时间，其中收IL一般最久，所以EP要抓紧时

间准备，EPM也需要track紧EP。（还没发AN和还没催到AN的

要抓紧啦）

•*其中Confirmation letter可以找我要，其为中国大陆区给EP的

证明。某些国家的签证或许会需要。

•*一般是购买机票的网站或者旅行社就可以出具行程单，可以

理解为订单，并不是先买机票的意思。一般来说都是先签证再

买机票的。

TASK LIST

•提醒EP填写NPS打分表•EP Service stage 1:把每一个EP的状况，match

瓶颈（或match后需要的帮助），你的

solution整理好，发邮件给整个team DDL：

5/22晚23：59

4.CEE Reload & NM Fire！

中东欧不可弃疗！

•波兰、捷克匈牙利——放弃幻想

•最不可能的时间里，蕴藏着很多机会

•抓住机会——手上的这张form就是最好的form！

巴西——新市场开发突破口

•机票来回约两万——请set好expectation

•签证需要以探亲作为理由，以个人名义发出邀请函

•National project，基本上都能过

TASK LIST

•提醒EP填写NPS打分表•EP Service stage 1:把每一个EP的状况，

match瓶颈（或match后需要的帮助），你的

solution整理好，发邮件给整个team DDL：

5/22（周四）晚23：59

•Promote好巴西项目，DDL:明晚22:00

arketing

esearch

It is not gonna be easy,

but it is gonna be worthy.

To all the 天使造梦者

Finally…end!!