Star a customer service model

By understanding the Challenges faced in Telecom competition, its high

time to develop the Competency in every Telecom Operator, I personally

felt Contact Center / Touch Points can actually display the differentiation

and easily can win over the Customer Confidence.

Find ‘attached a Service Differentiator Model “Star “ , which would help the

Operators to face the Challenges of Competition.

Indian Telecom – Service Beyond

Srinivason, Chennai – Freelance Initiator on Igniting Fire on Indian Youth. You may submit your suggestion thru

email: [email protected]

1. What is Core Competency

2. Core Competency is a differentiator Why ?

3. How to Create , Develop & Sustain ?

4. Step-by-Step Approach

5. Learning Environment & Knowledge Resource

6. Every Manufacturing company has a R&D

division, do you have R&D division ?

7. Research & Development Team on Service

Sector ?.... How & What are the Tools !!

8. Confidence Building Measure

9. Becoming a Differentiator

10.Your Company does …

Core Competency



Star – A Customer Service Model

Who

Why When

WhereWhat

How



Benefit to Company:

1. Can withstand Tough Competition.

2. Employee Motivation / Confidence level will

increase.

3. Uniqueness of “People” attitude cannot be

replicated / imitated by others.

4. Employee Attrition can be controlled.

5. Seedling of Innovation & Creative minds.



Services

Star a customer service model