Welcome to

Human Resource Management

Nature of work

Do you remember the last presentation

that you have read before???

Off course, technology has affected how

people work. Therefore impacts the skills

and training today’s workers need.

The example of high-tech job in hotels

HIGH-TECH JOBS

Hotel system

(computerize)

Vacumed

cleaner

Telecommunication Kitchen

Electronics

Over 2/3 of U.S. workforce is already employed in

producing and delivering services, Not products.

By 2020, service-providing industries are expected to

account for 131 million out of 150 million (87 %) of wage

and salary jobs overall. So, in the next few years, almost all

the new jobs added in the United States will be in

services, not in goods-producing industries.

In America and Europe, manufacturing jobs are down,

service jobs

SERVICE JOBS

What is a KNOWLEDGE WORK

and HUMAN CAPITAL …???

Require more education and more skills, For example: automation.

Employers rely more on knowledge workers (human capital).

Human capital refers to knowledge, skills, and abilities of workers.

According to Peter Drucker: Employment is moving from manual and

clerical workers to knowledge workers

Human resource manager searches for “critical thinking/ problem

solving” employees and “information technology application.”

After getting information about Trends in the

nature of work, what will be changed in

globalization??

YES… that’s right…

There might the changes of demographic

and workforce.