Grooming & Personal Hygiene

Discovering U

Mihir Jhaveri

Body types

Inverted triangleShoulder is wider than the hipUpper body is proportionally largerBroad shoulderAmple bustWide backFlat buttsBeautiful shaped legs are the asset for this body type

How to dressAvoid horizontal stripes at shoulderAdd definition to waist lineAvoid covering shoulderAvoid frills, lace and ruffles at shoulderAdd fullness to skirts or dresses at waist lineWear sleeveless, one shoulder or spaghetti topsWear heels to give a push to rise the flat butt and derive the S shape

Inverted Triangle

Styles for Inverted Triangle shaped body

Style Picks

Tubular and Rectangle shapeBasically straight silhouette(no curves)Shoulder, bust, waist n hips are proportionally the sameSmall bustedFlat bottom than roundLower legs always in shape Rectangle shape is the same with wider in frame

How to dress Accentuate the waist line with a wide dark belt to give curves to bodyGive illusion of fullness to upper and lower body to create more curves to your bodyWide necks give more appealWear tight fitted skinny jeans to define the legsWear tiered and skirts with fullnessWear high heels to push up the butt

Style Picks

DIAMOND SHAPEThe middle section of your torso is wider than the rest of your body. Should balance your body out by creating a waist line and showing off your arms and legs.Should emphasise your shape by wearing monochrome or colour in the top half of your body. If your going to wear a dress then it should be tight at the bust are and loose at the bottom. Tops with bat wings or detailing on the shoulder will also work well with your shape. Wear high heels to elongate your legs.

AVOID: Wearing patterns on your belly, tight tops or tops with collar and big belts.

Style Picks

Oval shapedLarge bust, narrow hips and full midsectionUndefined waistHeavy upper bodyFull shorter neck and faceFlat buttocksSlender legs are your asset

How to dressDe-emphasize your mid section and create a more defined waistWear tops that taper till waist Wrap style top or jacketsAdd fullness to lower body to get curvesWear tops with vertical detailsWear wide V or U shaped necksWear pants with full or wide legsShow off your slender legs but dont go off too short

Style Picks

Triangle Body ShapeHips are larger than shoulder Elegant neck and slim arms and shoulderWell defined waist line is your assetTend to gain weight at lower body

How to dressEmphasize the waist line De-emphasize the lower bodyEnhance the upper body adding fullness with wide necks, structured shouldersWear bright coloured and bold pattern topsStraight pants , A-line skirts with dark colours and straight lines will taper the lower body

AVOID: Shapeless clothes, cropped tops & jackets, harem pants and oversized clothing.

Style Picks

Hour glass shapeThe shape with perfectionHips, bust, shoulders, buttocks are all in proportionRounded bottom, beautiful side and front profilePicture harmony and balance

How to dressProportional dressing , accentuating waistShow off your waist by wearing wide belt over the shirt or topAny style tops can be wornWear tapered, princess fitted garmentsProportionally add fullness to upper and lower body to steal the eyesLuckily hourglass figure can wear any type of bottoms and show off your legs any amount

Style Picks

Style Picks Rectangle Body Shape - Men

Style Picks Inverted Triangle Body Shape - Men

Grooming & Personal Hygiene

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GentlemenA well groomed gentleman would exhibit the following minimum standards:

Hair Clean, neatly cut and not extending below the ears It should be at or above the collar line of the uniform or shirtAlways well combedFrequently shampooed Kept in place, but not oily

FaceClean-shaven No stubble beard or moustache. well trimmed, above lip level and not drooping Teeth must be brushed clean without nicotine stains Sideburns are to not be longer than half the length of each ear

HandsRegularly washed

No marks or nicotine stains

Nails are to be short, clean, of even length and well trimmed

Personal Hygiene Bath daily and use a deodorant after bath to avoid body odour Use a mouthwash often and brush teeth twice a day to avoid bad breathSmokers should take care to avoid nicotine stains on teeth and hands, as well as tobacco breathWash your face frequently to appear fresh A good nights sleep adds to your good looks Offensive habits should be avoided:Picking teeth, nose or ears Sneezing or yawning without closing mouth Belching loudly Continuously rearranging hair or clothes in guest-contact areas Eating with your mouth open or making noise while chewing food

ShoesWell-repaired heelsAlways clean and polished Make it a habit to wipe your shoes clean each time you go to the rest room to freshen up Laces tied neatly at all timesSocks should be clean

JewelleryRestricted to a single ring

Bands goes with clothes Necklaces, if worn, are not to be visible

Earrings are not to be worn by male associates

LadiesA well groomed lady would exhibit the following minimum standards:

Hair Hair should be left open only if it is above shoulder length. While at work it should be away from the face Long hair should be tied in a bun using a net or pulled back neatly Hair accessories should be black and minimal Only natural looking hair dye should be used Short hair should be cut in elegant contemporary style, which is manageable and looks neat throughout duty hours Hair styles to suit your face

Hair Hair styles recommended Hair styles to be avoidedThe French knotThe figure of 8A simple bunElaborate coiffeursKnots or coilsLow loose knots tied at the nape of the neck Oily hair and plaits

Hair CareHair is the most impressive factor of your looks, how you carry them determines how healthy and hygienic and well maintained you are, the texture, color and style, combination of all three factors define healthy hair.Split endsDrynessHair fallDandruffBreakage

Day make-up Should be light, subtle and carefully applied Light to medium shades

e g Pinks, peaches and russets should be used

Blush-on on the cheek bones and along the neck is a must It enhances your features

Eye make-upA light application of mascara, a light shade of eye shadow or alternately a khol application Dark shades of eye shadows e g Brown, pink, red should be avoided during the day time Dark circle should be covered with under eye make up

Corrective Make-upFor eye bags: Do not use light colors on eyes, use deeper colors.Dark circles: To be covered before Smokey eyes.Small eyes: Add volume by working with eye liners, lashes and mascara.Thick Eyebrows makes your face look slimmer.Lighting : Makeup sometimes reflect light.Key light should be in the level with the face.Overhead light gives dark shadow to the face.Matte look cannot be given to an old person as it would highlight wrinkles.Ladies with protruding teeth should avoid dark lipsticks.

TipsFor small eyes to appear slightly bigger, use white liner inside with a black eye liner outside the eye. To make very big eyes appear slightly smaller, use black liner inside the eye, avoid wearing it outside.Ensure that the make-up applied compliments your skin color as well as clothes.Ensure that in make-up, there is one dominant color and all the other colors are subordinate so that they do not fight for attention. E.g. bright eye shadow and very soft lip color.Ensure that you highlight your eyes well with liner and mascara to complete the look.You must apply a lip pencil (color darker than your lip stick) to define your lips well and then blend both together.Dab you face with compact/powder if it appears oily/greasy.Replenish your make-up after every two hours.Dusky skin tone go very well with glossy and slightly shimmery lip shades rather than matte.

HandsHands should always be clean and well-manicured Use of mehendi on hands or any part of the body is not permitted Nails should be well shaped with a light to medium colour application of nail polish Nail polish should not be chipped Extremely long nails, enamelled with very bright or dark shades of nail polish are not allowed

Personal Hygiene Bath daily and use a deodorant after bath to avoid body odour Use a mouthwash often and brush teeth twice a day to avoid bad breath Smokers should take care to avoid nicotine stains on teeth and hands, as well as tobacco breath Wash your face frequently to appear fresh A good nights sleep adds to your good looks Offensive habits should be avoided:Picking teeth, nose or ears Sneezing or yawning without closing mouth Belching loudly Continuously rearranging hair or clothes in guest-contact areas Eating with your mouth open or making noise while chewing food

ShoesLow heeled are appropriate with most clothes

Shoes are not to reveal your heels or toes

JewelleryEarrings to be restricted to one pair and should be discreet i e ear studs and ear loops no longer than Only a simple thin necklace may be worn but should not be visible Nose rings and anklets are not to be worn Only two rings on one hand or a maximum of three rings on both hands may be worn Only one light gold bangle or bracelet may be worn

Miscellaneous

Cosmetics worn must be natural looking, not heavy

Stockings that are worn should complement the skin tone of the associate

Accessories

Men

TieBow TieCuff LinksTie Pin

Men

Scarves

Cravat

Men

Pocket Squares

Men

BeltWalletBusiness Card Holder

Men

Men

Men

Men

Women

Women

Women

Women

Women

Women

Women

Women

Communication Skills

What is COMMUNICATION?

Types of Communication SkillsThere are two types of communicationsVerbal Communication (Oral and written communication)Non- verbal communication

Verbal and Nonverbal communicationVerbal Communication A medium for communication that entails talking using the spoken word, such as talking face-to-face, on a telephone, or as a speech.

Non Verbal Communication Nonverbal communication is the process of communication through sending and receiving wordless cues between people. It includes all aspects such as eye -contact, body language, facial expressions, gestures etc. also become a part of the communicating process.

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Essentials of Communication - DOs

Always think ahead about what you are going to sayUse simple words and phrases that are understood by everybodyIncrease your knowledge on all subjects you are required to speakSpeak clearly and audiblyCheck twice with the listener whether you have been understood accurately or notIn case of an interruption, always do a little recap of what has been already saidAlways pay undivided attention to the speaker while listeningWhile listening, always make notes of important points.Always ask for clarification if you have failed to grasp other's point of view.Repeat what the speaker has said to check whether you have understood accurately.

Essentials of Communication -Don'tsDo not instantly react and mutter something in anger.Do not use technical terms & terminologies not understood by majority of people.Do not speak too fast or too slow.Do not speak in inaudible surroundings, as you wont be heard.Do not assume that everybody understands you.While listening do not glance here and there as it might distract the speakerDo not interrupt the speaker.Do not jump to the conclusion that you have understood every thing

Assertive Communication Definition An honest, direct and appropriate expressions of ones feelings, thoughts and beliefs.

Why Assertiveness is important? Assertive Communication involves respect for the boundaries of oneself and others.

Assertiveness is the ability to express our needs and rights, positive and negative feelings without violating others rights and limits of others.

Assertiveness increases our ability to reach these goals while maintaining our rights and dignity.

Goals of Assertive BehaviorTo get and give respect.To ask for fair play.To leave room for compromise when the needs and rights of two people conflict.To communicate and develop mutuality in relationships.

BUSINESS ETIQUETTE

What is Etiquette?

Thepracticesandformsprescribedbysocial conventionorbyauthoritythecustomsorrulesgoverningbehaviourregardedascorrectoracceptableinsocialorofficial lifeconventionalbutunwrittencodeofpracticefollowedbymembersofanyofcertainprofessionsorgroups

Certain important Business Etiquettes are :E-mail etiquetteDining etiquetteTelephone etiquetteOffice etiquetteMeeting etiquetteBusiness card etiquette

Email Etiquette rulesBe concise and to the pointUse proper spelling, grammar & punctuationMake it personal. Avoid using Bcc and Ccc unnecessarilyUse templates for frequently used responsesAnswer swiftlyUse a meaningful subjectRead the email before you send itKeep attachments to a Minimum and mention your attachment in the contentTake care with abbreviations and emotionsTake care with rich text and HTML messagesUse active voice instead of passive voice

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Dining EtiquetteBe on timePut your napkin in your lapWait for all people to be served before beginningKnow which silverware to use with which foodDont eat with your mouth fullTry to maintain some polite dinner conversation

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Telephone etiquetteIdentify yourself when making a callAddress the caller by his name in a courteous mannerKeep conversation briefNever be impatientListen carefullyDo not interruptDo not eat or chew something while speaking on phoneIf you wish to put the caller on hold, request his permission to do soClose your conversation with an appropriate salutationLet the caller hang up firstIn case of missed calls, return the call within a reasonable period of timeIf some one calls you by mistake, inform the caller politely that he reached a wrong number

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Office EtiquetteNever go over your supervisors headObey your companys business dress codeTreat every employee with the same respectDo not post things of an offensive nature

Avoid personal questions during first meeting.Whoever gets to the door first should open it and hold for others who are followingTurn off your cell phone ringer ,accept voicemail and text messaging only

Meeting Etiquette

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Always have a business cardHave it in a good shape and updatedHave it readily availableBe selective about distributingPresent it in a appropriate time and manner Business Card Etiquette

Business card etiquetteAlways have a business cardHave it in a good shape and updatedHave it readily availableBe selective about distributingPresent it in a appropriate time and manner84

Business Etiquette Postures

Hand Shaking Positions

CasualJudgingArguingSeating Positions

Dress CodeInformal Formal

Dress Code

Dress Code

Host a Party

Key PointsDecide it is Formal or Informal PartyList your guestsCheck SpaceDont invite too many people at onceDecide the Theme of the partyIndian ThemeRetro ThemeHippies ThemeColor Theme Pink, White, Blue, Black, etc.R.S.V.P (French Expression)as to whether or not they will attend an eventSelection of Music (Hindi, English, Old songs, etc)Plan for Kids Entertainment (Games, Movie, Videogame,.)

Gauge a common taste point, what would most people like eating as per demographics and cultureDont restrict your menu to a particular region, its always good to explore the others as well

Food

FoodGenerally it is preferred 7 Course MealAppetizer, Soup, Salad, Sorbet, Entree, (Main Course) Cheese/Sweet/Yogurt DessertBeveragesJuicesAlcoholicMock tailCocktailSodasFusion

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