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During this period of lockdown, ibizfone-hosted IVR services have created a boom in the market on account of its efficient management and customer satisfaction. The true potential of this wonderful facility is yet to be understood. https://www.go2market.in/how-go2markets-hosted-ivr-service-ibizfone-plays-a-crucial-role-during-a-lockdown/
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Hosted Ivr Service Plays a Crucial Role During a Lockdown
“ we clarify what IVR
services are and how
it is beneficial during
this quarantine
period?
What is IVR?
IVR is an advanced version of the
automated telephonic system that
develops software which interacts
with the callers, gathers information
and guides calls to the end
recipients. It is a communication
menu framework that empowers.
www.go2market.in
Configure Customized IVR message & prompts
It allows your company to record
personalized greetings,
messages & prompts for your
callers to ensure the best
experience with the company. A
professional voice can embrace a
brand image in the mind.
www.go2market.in
Gather information about callers
It helps you to know your
customers’ needs and queries and
simultaneously, directs the call to
the appropriate department. There
is a chance of mistakes or
miscommunication if the same
work is done by humans.
www.go2market.in
Automatic Customer Assistance
IVR systems let your customers
get their complete solution with
the help of pre-recorded solution
guide for the company.
Preprogrammed customer
support makes working simple &
efficient.
www.go2market.in
Schedule Priority Call
The advanced IVR help the
company to set a list of priority
customers based on high value
without engaging them on the
waiting queue. When a high-value
customer calls, the IVR route
customers call to the most
appropriate agent.www.go2market.in
Build Company Image
During this pandemic situation, no
matter how big your team is, IVR
can make your company look
larger than what it is. With a
handful of staff, you can configure
IVR prompts which directs the
caller to the desired department.
www.go2market.in
Thank You
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