G LO B A L A P P L I C AT I O N M A N AG E M E N T S E R V I C E S

It’s important to deploy the right technology to keep your business moving forward.

Equally important is post-deployment support that reinforces and maximizes the value

of that technology. With OneSource Virtual’s Application Management Services (AMS),

teams of certified Workday experts focus on helping you continually support, expand and

improve Workday functionality post-deployment. Whether you require limited technical

support or a suite of Application Management Services, we have options to assist you in

achieving optimal results.

I N C R E A S E VA LU E A N D D R I V E S U C C E S S

OneSource Virtual is a trusted Workday partner and end-to-

end service provider. As Workday customer 67, we bring unique,

end-user insight to every engagement along with experience,

dedication and accountability that together deliver optimal results.

° Increase the value of your Workday enterprise cloud

° Maximize the value of your team

° Regain control of your time

° Maintain business continuity

° Learn from experienced Workday certified resources

A WEALTH OF KNOWLEDGE WITHIN REACH

How can we help you make the most of your Workday software?

OneSource Virtual’s Application Management Services give you

access to:

° Deep domain and functional expertise

° Knowledge of best practices that add efficiency

and effectiveness

° Representatives fully focused on specific modules or

functionality within Workday

° Robust issue tracking and performance analytics

° Defined processes that deliver solid solutions without

business disruption

° Diverse industry knowledge

Application Management Service Levels

PREFERRED SUPPORT

OneSource Virtual provides guidance and answers how-to

questions around general Workday functionality. Preferred

Support is an advice-only service. Consultants don’t view

the customer tenant and in-application deliverables aren’t

included. Service available through an hourly fee model

and pre-scheduled sessions.

PREMIER SUPPORT

In addition to Preferred Support, OneSource Virtual assists

in the maintenance and support of your existing Workday

configurations. Premier Support is available through a sub-

scription-based fee model.

PREMIER PLUS SUPPORT

In addition to Premier Support, OneSource Virtual supports

the creation of custom reports, and provides integration

maintenance and new configuration enhancements within

your Workday application. Premier Plus Support is available

through a subscription-based fee model.

PRIME SUPPORT

OneSource Virtual becomes an extension of your team by

assigning resources that lead support for a customer’s

production environment. Prime Support is available through

a minimum monthly hourly fee-based model.

O S V O F F I C E S

D A L L A S , T E X A S | M E S A , A R I Z O N A | D E R R Y, N O R T H E R N I R E L A N D | L O N D O N , E N G L A N D

www.onesourcevirtual.com

LET US MANAGE WORKDAY AND KEY TALENT, YOU FOCUS ON YOUR BUSINESS

OneSource Virtual is dedicated to every facet of Workday, and we provide services and support to customers

every step of the way. From consultation, planning and architecture before go-live to post-deployment support,

it’s our business to hire and retain key Workday talent with industry experience, and cross-train for maximum

functional expertise. Our customers benefit from business continuity and a certified team of resources to take

on everything from how-to questions to full-platform support.

THE R IGHT BLEND OF SERVICE AND EXPERTISE

We understand there is a lot on your plate, and our blend of tech-

nology and service can help simplify your day-to-day operations.

OneSource Virtual’s innovative, cloud-based services offer

unmatched support solutions for global companies of all sizes.

Whether your business needs basic guidance, configuration

assistance, or ongoing optimization support, we provide the

perfect fit delivered by a team of certified Workday Experts

dedicated exclusively to the Workday application.

Talk to a OneSource Virtual representative today to learn

how Application Management Services for Workday create

a higher return on your Workday investment.