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GETTING CLOSE TO YOUR CUSTOMER WITH
MULTIPLE FULFILLMENT CENTERS
Operating to 1000 islands of INDONESIA
Copyright © 2016 8Commerce. All right reserved.
Copyright © 2016 8Commerce. All rights reserved.
Table of Content
CONDITION NOW
DISTRIBUTED APPROACH
TECHNOLOGY CONCLUSION
Copyright © 2016 8Commerce. All rights reserved.
Delivery Time Average delivery time 4 days 20 hours
Condition Now
CLSA mid 2015
Fulfillment in Indonesia Mostly only exist in Jabodetabek ( Single Fulfillment )
1,420 Km to Medan
663 Km to Surabaya Jabodetabek
Copyright © 2016 8Commerce. All rights reserved.
Condition Now
0
2
4
6
8
10
12
Jakarta Surabaya Medan
eCommerce Delivery (days)
Delivery Time (days)Population (mio)
Condition Now
CLSA mid 2015
Copyright © 2016 8Commerce. All rights reserved.
0
1
2
3
4
5
6
Jakarta Surabaya Medan
eCommerce Delivery (days)
Delivery Time (days)
Sales Contribution %
Free Delivery (4-7 days)
Free Delivery (1-2 days)
More profit
111% Transport cost Jabodetabek Surabaya
-5% Storage cost Jabodetabek vs Surabaya
Copyright © 2016 8Commerce. All rights reserved.
Potential market to tap on
Condition Now
eMarketer December 2015
65,6 %
Indonesia #2 fastest growing e-commerce
in Asia after india
Growth in 2015
44 %
Non – Jakarta sales account
and increasing
10 %
Online retail sales forecast is growing
Online retail sales Forecast 2019
$ 20
Outer Java tends to spend US$20 more in online
shopping than people in Jakarta and Java
Spend more
Copyright © 2016 8Commerce. All rights reserved.
The Challenges Make your outside Jakarta customers spend the same delivery cost as Jakarta.
Get the product faster (delivery time)
Increase customer satisfaction
Grow your existing market
Copyright © 2016 8Commerce. All rights reserved.
Advance eCommerce
amazon.com has implemented Multi Fulfillment Centers
In 28 States
Amazon Fulfillment Centers
Copyright © 2016 8Commerce. All rights reserved.
Advance eCommerce
Walmart combined store DC With eCommerce FC
Walmart store
Copyright © 2016 8Commerce. All rights reserved.
Multi Fulfillment Centers in Indonesia
Close to your customer
Potential to Grow your market
Outside jakarta
Faster Delivery
Lower Cost
Customer outside Jakarta
Copyright © 2016 8Commerce. All rights reserved.
Using Multi Fulfillment Centers
Transform your operation electronicaly
Multiple DC and operation
Real time visibility Intelligence reporting
Higher customer satisfaction
Copyright © 2016 8Commerce. All rights reserved.
Single Fulfillment Centers
Multi Fulfillment Centers in Indonesia
Supplier
FC Customer
Multi Fulfillment Centers
Supplier
FC Customer
FC Satellite FC Satellite
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Invest Your Own FC
Multi Fulfillment Centers in Indonesia
Resource, technology, assets, time
Feel more in control
Outsource to 3PL
Lower cost, faster
Service level control
Copyright © 2016 8Commerce. All rights reserved.
Multi Fulfillment Centers in Indonesia
FC 1 FC 2 FC 3 FC n
Order Management System
Online Store
TMS
Offline Store Future Expansion
Intelligence Reporting
Supply Chain Analyst
Copyright © 2016 8Commerce. All rights reserved.
Supply Chain Analyst
Optimized Inventory balance
Stock Days
By Region Inventory visibility reports
Fulfillment Report
Delivery Lead Time
By Region By Date
Top 10 items (qty and value)
Normal and promotion sales
By region by date
Projected sales*
Sales Reports
Copyright © 2016 8Commerce. All rights reserved.
Supply Chain Analyst
AREA 1 AREA N
Optimized Inventory Balance
AREA 2 (MAIN)
Copyright © 2016 8Commerce. All rights reserved.
Conclusion
Distributed approach potentially increase your customer satisfaction
Focus on existing market outside Jakarta
Technology to consolidate and coordinate
Supply chain analyst to optimize the inventory level
Copyright © 2016 8Commerce. All rights reserved.
What 8commerce do
eCommerce technology & fulfillment that integrated and automated all process across digital marketing, store operation & fulfillment centers
Copyright © 2016 8Commerce. All rights reserved.
Our Advantages
Revenue sharing for dedicated online store
(saves at least IDR 400 mio in 2 years)
Sales focused, performance
marketing (KPI in online sales
conversion)
Integrated marketing and
operation
Proactive store operation
Fulfillment Center in 7 main
Indonesia cities (deliver faster and more efficiently)
Copyright © 2016 8Commerce. All rights reserved.
eCommerce System
Scalable, secure, high availability eCommerce system
IBM technology And Magento technology
Performance Marketing
KPI on traffic to sales conversion
UI/UX designer
IBM partner
Revenue share model (dedicated site)
Organic marketing Social media, email marketing
Paid marketing (GDN, SEM, remarketing)
Yearly marketing strategy > monthly > follow up
Integrated marketing and operation
Copyright © 2016 8Commerce. All rights reserved.
Store Operations
Proactive order management
Product cataloging and content management
Fulfillment Center
Multi location (7 main cities) – faster, lower cost
Multi channel
Customer service (pre & post sales)
Payment (3rd party)
Infor WMS
Real time stock information
Order status update, Detailed tracking
ISO 9001, 14001, OHSAS 18001
Shared resources
Return handling
Decades of experience
Copyright © 2016 8Commerce. All rights reserved.
8commerce Assets
Copyright © 2016 8Commerce. All rights reserved.
THANKS AND LETS COLLABORATE!
RONNY RITONGADI [email protected]
+62811821009 www.8commerce.com
85.000 sqm DC 99,8% stock accuracy
7 main cities 600+ fleets
