Jane Nurmala and

Irina Titarenko.

12LPT1E

1. D

PROUD OF

YOUR

COUNTRY`S

CUSTOMER

SERVICE?

• «We have a lot of things to be proud of, but , unfortunately customer service is not included to this

list. For example, people often are not satisfied with

CS in shops and cafeterias. Servants are sometimes

rude or they don`t meet their obligations. In Ukraine

CS is not developed as good as in some European

counties ,but we are working on it and I believe, we

will succeed.»

2. ARE PEOPLE

RUDE, SHY, OR

NICE AND SOCIAL

IN CUSTOMER

SERVICE?

• « As it was already mentioned, sometimes people are

rude. Ukrainians have to study to be responsible,

patient, honest, polite an so on. But that doesn`t mean ,

all of them are bad workers. I`ve seen smiley shop

assistants, pleasant waiters, nice and patient managers,

so situation is not hopeless. »

3. IS IT COMMON TO

CHAT WITH CUSTOMERS

IN YOUR COUNTRY?

4.WHAT CAN YOU SAY ABOUT ONLINE STORES?

ARE THEY POPULAR IN YOUR COUNTRY?

“In Ukraine online shops appeared not so long time ago, that

is why people don`t trust them that much.

But every year online shopping become more and more

popular.”

WHAT ARE WELL-KNOWN UKRAINIAN BRANDS?

DO YOU PREFER HOME COUNTRY BRANDS OR

OTHERS? WHY?

“Yes, we have some, like “BROCARD” - perfume and cosmetics chain

stores, UIA(Ukraine International Airlines)

and “ROSHEN”- International Confectionery Corporation. These

brands/companies are trustworthy and their products and services are good.

However , I often choose brands of other countries, because of better quality,

low price, commercials, curiosity etc.”

WHAT WOULD YOU LIKE TO CHANGE

CONCERNING CS IN UKRAINE?• Customer`s attitude

• Language skills

• Service at schools

• Service at the markets

• “POKER FACE”

THANK YOU FOR ATTENTION!

KEEP ON SMILING!