1. DOMESTIC PRODUCT OVERVIEW DHL eCommerce DHL eCommerce
Domestic Network and Products PUBLIC
2. PUBLIC Domestic Workshare Program DHL eCommerce is one of
the largest work share partners of the United States Postal Service
(USPS) Our distribution centers are strategically located in key
cities across the U.S. enabling us to inject in thousands of USPS
locations in a daily basis By sorting to the deepest possible level
we are able to achieve substantial postage presort discounts and
outstanding service for our customers By using the USPS for last
mile delivery for 100% of our domestic parcels, we are able to
reach more than 153.9mn delivery points nationwide DHLeC Domestic
Product Portfolio
3. PUBLIC Domestic Product Portfolio DHLeC Domestic Product
Portfolio DHL Smartmail Parcel DHL Smartmail Parcel Plus DHL
Smartmail Flats DHL Smartmail BPM Parcel * Most Zips assigned an
Expected Day of Delivery (EDD) of 2 or 3 days. Some remote areas
assigned EDD of more than 3 days 116 oz. L+G 50 MAX L 27 H 17 T 17
GRD 37 Postal Days EXP 25 Postal Days Free tracking &
performance reporting Limited Dangerous Goods Ground Pricing by OZ
or OZ & Zone Signature service for a fee eFile required 125
lbs. L+G 50 MAX L 27 H 17 T 17 GRD 37 Postal Days EXP 25 Postal
Days Free tracking & performance reporting USD 100 insurance
Limited Dangerous Goods Ground Pricing by LB & Zone Signature
service for a fee eFile required 6 oz.15 lbs. L+G 50 MAX L 27 H 17
T 17 MIN L 6 H 6 T 0.25 GRD 37 Postal Days EXP 2-5 Postal Days Free
tracking & performance reporting Signature service for a fee
eFile required 116 oz. MIN H = 5 L= 6 T= 0.009 MAX H=12 L=15 T=0.75
GRD 37 Postal Days EXP 25 Postal Days Superior performance due to
sort penetration Free tracking (not including delivery
confirmation) & performance reporting DHL Easy Return Light:116
oz. Plus/Ground:1 oz.25 lbs. L+G 84 MAX L 27 H 17 T 17 Light 24
Postal Days Plus 13 Postal Days GRD 37 Postal Days USD 100
insurance 6 label solutions Free pickup No surcharges Free tracking
& performance reporting EXP MAX 2-3* Postal Days 4 oz.25 lbs.
L+G 50 MAX L 22 H 17 T 15 Free tracking & performance reporting
Pricing by OZ/LB break and zone Signature service for a fee USD 100
Insurance eFile required DHL Smartmail Catalog 1 oz.15 lbs. L+G 50
MAX L 27 H 17 T 17 MIN L 6 H 6 T 0.25 GRD 37 Postal Days EXP 25
Postal Days Tracking for a fee
4. PUBLIC SM Parcel Specifications Key product specs of SM
Parcel include increased visibility with free end-to-end tracking
and extensive customer portal reporting DHLeC Domestic Product
Portfolio Product specifications Weight Max. actual weight: < 16
oz. Dimensions Length + Girth 50 L27 H17 W 17 Items exceeding 84
are not accepted by DHL eCommerce Restrictions An IMpb barcode must
be applied on every parcel Dangerous Goods are limited to certain
classes. customers must undergo an approval process prior to
shipping ORM-D and Lithium batteries First Class content not
allowed No USPS proprietary marking eFile must be provided by
customer Rate structure and other charges Ounce-based rating 116
oz. OR Ounce + Zone- based pricing Surcharges may apply, e.g. fuel,
oversized parcels, selective routing & distribution, physical
qualification, minimum order fee, dangerous goods, etc. Standard
features Free end-to-end tracking on every parcel Estimated
delivery date Saturday delivery (free of charge) Customer portal
reporting Selective routing & delivery Convenient electronic
invoicing Online pick-up and supplies order entry Service
disruption alerts Zip code validation E-mail status update alerts
Signature confirmation available (for an additional fee)
5. PUBLIC SM Parcel Plus Specifications Key product specs of SM
Parcel Plus include no rural or residential delivery surcharges and
complimentary insurance coverage DHLeC Domestic Product Portfolio
Product specifications Weight Parcel Plus Ground: 125 lbs. Parcel
Plus Expedited; 115 lbs. Dimensions Length + Girth 50 L27 H17 W 17
Items exceeding 84 are not accepted by DHL eCommerce Restrictions
An IMpb barcode must be applied on every parcel Dangerous Goods are
limited to certain classes. customers must undergo an approval
process prior to shipping ORM-D and Lithium batteries First Class
content not allowed No USPS proprietary marking eFile must be
provided by customer Rate structure and other charges Zone and
weight 125 lbs. Surcharges may apply, e.g. fuel, oversized parcels,
selective routing & distribution, physical qualification,
minimum order fee, dangerous goods, etc. Standard features Free
end-to-end tracking on every parcel Estimated delivery date
Saturday delivery (free of charge) Customer portal reporting
Selective routing & delivery Convenient electronic invoicing
Online pick-up and supplies order entry E-Mail status update alerts
Insurance coverage of USD 100 Signature confirmation available (for
an additional fee)
6. PUBLIC Domestic Parcel Statistics DHLeC Domestic Product
Portfolio 15,825 Total number of daily parcel sorts 92% Of parcels
today sorted to 5-digit zip 6,132 # of DDUs DHLeC injects at today
500mDomestic parcels injected into the postal network since 2014
More than Our strength in numbers
7. PUBLIC Easy Return Specifications Key product specs of Easy
Return include no volume requirements and USD 100 insurance
coverage. DHLeC Domestic Product Portfolio Product specifications
Weight Light: < 16 oz. Plus: 1-25 lbs. Ground: 1oz. 25 lbs.
Transit Times Light: 2 4 Postal Days Plus: 1 3 Postal Days Ground:
3 8 Postal Days Dimensions Length + Girth 84 Max: L27 H17 W17 Rate
Structure Light: Ounce-based Plus & Ground: Weight + Zone based
Retailer Benefits End-to-end Tracking No Volume Requirements
Reduced complexity Improved visibility & tracking Reasonable
cost Returns management via DHL eCommerce Customer Web Portal
Pre-alert/returns notification Simple pricing structure Insurance
coverage included Consumer Benefits Convenient & hassle free
Returns can be dropped directly into mail box or local post office
End-to-end tracking via DHL eCommerce Web Track Fast & reliable
service
8. PUBLIC Solution Overview Merchant Consumer Shipper E-mail
label Merchant e-mails return label to consumer using the web
portal CSR e-mails label to consumer using the web portal Apply
label to parcel Deposit at mailbox or local post office Deliver
package to merchants return center Provide web portal support and
tracking Stuff-the- box Merchant pre-prints label through API
interface and places label inside box Pre-print label and place in
box using API Apply label to parcel Deposit at mailbox or local
post office Deliver package to merchants return center Provide web
portal support and tracking Consumer API Consumer generates label
by accessing merchants URL Integration of website with DHL
eCommerce API interface Access merchants website and create label
Apply label to parcel Deposit at mailbox, local post office Deliver
package to merchants return center. Provide web portal support and
tracking Batch label DHL eCommerce pre-prints return labels in
batches and ships return labels to the merchant Insert return label
in outbound package Apply return label to parcel Deposit at mailbox
or local post office Deliver package to merchants return center
Provide web portal support and tracking RSF (Return Shipment File)
Customer prints return labels using their own IT platform and
provides RSF to DHL eCommerce on a daily basis Insert return label
in outbound package. Provide RSF to DHL eCommerce Apply return
label to parcel Deposit at mailbox or local post office Certify
return labels. Deliver package to merchants return center Provide
web portal support and tracking Link Label Customer creates either
a multi-use or single use Easy Return link Easy Return link can
either be e-mailed to a single customer or used by multiple
customers Complete the required information on the Web Page (e.g.
RMA #) & print the label Apply label to parcel Deposit at
mailbox or local post office Deliver package to merchants return
center. Provide web portal support and tracking Easy Return Label
Solutions DHLeC Domestic Product Portfolio
9. PUBLIC What is SM Parcel Expedited Max? DHL eCommerces
premium parcel service offering that is faster and more reliable
than our current Expedited product. Not day definite, but will get
closer Ideal fit for customers who are looking for a fast &
predictable shipping option at a reasonable price Managed
performance product with clearly defined SLA cutoffs and pro-active
performance management DHLeC Domestic Product Portfolio
10. PUBLIC SM Parcel Expedited Max Specifications Key product
specs of SM Parcel Expedited Max include faster transit times and
extensive performance management. DHLeC Domestic Product Portfolio
Product specifications Weight Min. billable weight: 1 oz. Max.
billable weight: 25 lbs. Dimensions Max: L27 H17 W 17 Requirements
An Expedited Max sticker to be applied on every parcel to identify.
Done by DHLeC. eFile must be provided by customer All SM Parcel
restrictions must be adhered to Restrictions Dangerous Goods are
limited to certain classes (content category codes 01 & 04)
& customers must undergo an approval process prior to shipping
Rate structure and other charges Weight (oz./lb.) + Zone-based
pricing Surcharges may apply (e.g. fuel, unqualified/oversized
dimensions, SR&D) Standard features Free end-to-end tracking on
every parcel Insurance coverage of USD 100 Piece-to-bag scanning
Expected delivery date Saturday delivery (free of charge) Customer
portal reporting Built in routing upgrades Online pick-up and
supplies order entry Service disruption alerts Zip code validation
E-mail status update alerts Signature confirmation available (for
an additional fee)
11. PUBLIC DHL eCommerce Customer Web Portal The DHL eCommerce
Customer Web Portal is a robust tool that provides customers with
key components, such as tracking tools, volume analytics,
performance monitoring and returns management DHLeC Domestic
Product Portfolio Secure access at any time & anywhere
Customized module Customer profile management Back-end IT
integration Full visibility In-depth reporting Customer
benefits
12. PUBLIC DHL eCommerce Web Track DHL eCommerce participates
in the USPS Premium Tracking Services. By participating in this
program, we receive latest event information numerous times
throughout the day DHLeC Domestic Product Portfolio Direct contact
to DHL eCommerce Customer Service via phone or email
13. PUBLIC DHL eCommerce Customer Web Portal Easy Return
Reporting Customers can easily access returns analytics through the
DHL eCommerce Customer Web Portal, including label creation,
returns reporting, transit times and end-to-end tracking DHLeC
Domestic Product Portfolio
14. PUBLIC DHL eCommerce Web Track Delivery Location Attributes
DHLeC Domestic Product Portfolio DHL eCommerce has recently
introduced Delivery Location Attributes (DLA). (e.g. DELIVERED LEFT
WITH INDIVIDUAL, LEFT AT FRONT PORCH, ETC.) NEW
15. PUBLIC U-PIC Insurance With up to USD 100 insurance on all
SM Parcel Plus and SM Easy Return pieces & additional coverage
available, DHL eCommerce is a leader in the shippers insurance
market DHLeC Domestic Product Portfolio 1) Once the parcel is
injected into the USPS mailstream, insurance is no longer valid; 2)
USPS gives USD 50 or USD 100 of coverage based on volume. Customers
shipping 50,000 parcels get USD 100 of included coverage DHL
eCommerce Amount insured: Free up to USD 100 (SM Parcel Plus &
SM Easy Return ONLY) Additional coverage & features available
directly through U-PIC (for a fee) FedEx SmartPost Amount insured:
Free up to USD 1001) No Coverage Available Beyond the USD 100 per
pc UPS Mail Innovations Amount insured: Free up to USD 1001) No
Coverage Available Beyond the USD 100 per pc USPS Priority Mail
Amount insured: Free up to USD 50 Additional coverage &
features available for a fee Logistics Provider Insurance Offered
Competitive Advantage