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Customer Retention – The new normal Why customer retention is important? Helps you achieve goals Economical than regular marketing For maintaining durable relationship with custom For word of mouth publicity

Customer retention tricks that actually work

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Page 1: Customer retention tricks that actually work

Customer Retention – The new normal Why customer retention is important? • Helps you achieve goals• Economical than regular marketing• For maintaining durable relationship with customers• For word of mouth publicity

Page 2: Customer retention tricks that actually work

Here are important strategies for customer retention 1. Proactive Customer Support • Contact customers through proactive emails• Track their behavior on website• Analyze your social media pages

2. Customers love surprises• Send cards on special occasions• Small gifts like box of chocolates• Discount cards• A good book Love thy customer

Page 3: Customer retention tricks that actually work

3. Blogs to educate your customers• Trust for company is built through blogs• Customers gain knowledge about you• Establishes you as the strong brand

4. Allow customers to write reviews• Genuine reviews develops confidence • Use reviews as testimonial for product / service• Constructive criticism lets you improve services Customer gives you purpose

Page 4: Customer retention tricks that actually work

5. Net Promoter Score – A practical approach• Helps dividing customers into categories• Actual measure of customer loyalty• Use online surveys and questionnaires

6. Be easily available to them• Make the website extremely user friendly• Provide online chat support • Create a detailed FAQs section• Provide 24 x 7 phone support

A happy customer brings 100 more

Page 5: Customer retention tricks that actually work

7. Use power words and phrases• ‘Happy to Help’ • ‘What can I help you with today?’• ‘We would love to serve you’• ‘I’ll check and be right back’

8. Give loyalty points to special customers• Loyalty points adds faithfulness to brand• Helps company to collect customer information• Compels the customers to come again

A satisfied customer is your best reward

Page 6: Customer retention tricks that actually work

9. Invite your loyal customers to events• Charity events makes socially trustworthy• Use contests to engage customers• Conferences are useful for B2B products / services

10. Provide amazing response for complaints• Hire agents with extraordinary communication skills• Immediate response for an issue develops trust• Guide them through warranty claim process

Give quality and customer will give you business By - Vcare Corporation +1.917.470.9716 +91.120.401.9101