Average Handling Time:

5 ways to Reduce it in Your

Call Center

Caller -“I'm calling for

the second time and I'm

not getting my query to

be solved “

Communication Scenario

Agent - “I'm sorry for the

inconvenience caused.

But this is only the

solution to your problem.

Agent - “I'm doing best

to solve your query.

Please wait.

Customers face such situations everyday

and despite of investing proper time,

they ended up with nothing.

Let's discuss few ways

to reduce call handling

time and keep customers

happier.

1. Find Out the -

“Why” Behind a

Call

Call center agent must figure out

beforehand what customers are

looking for and what's the main

reason behind the call.

Also, it will be good if agents should

prepare the glossary of questions in

advance to get the things done

immediately.

2. Prepare Yourself While

Listening to Customers

If you're an agent, you must

prepare yourself with the supply

of information. This asks for

patience and much sincerity while

speaking to customers.

3. Build a Team with

Answers

To make things more simplier, it is

necessary to make a cross functional

team, assigning them specific tasks and

training them with answers available

for every problem & question.

4. Understand Your

Customers Well

Great customer care involves getting to

know your customers, their behaviour

& nature, so that you can anticipate

their needs well and deliver as per their

expectations.

4. Judge the

Customer Query

With it's Weight

Don't draw out the call

unnecessarily. If the customer is

satisfied in short answer, try to end

the conversation quickly.

About Us

CloudSpace Technologies is a leading

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Offer a complete software-based call

center setup for the startups, SMBs

and enterprise which includes

predictive dialer, auto dialer and

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1-800-346-4974

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References

7 Ways to Reduce Average Handling Time in

YourCall Center - (Callcenterhosting)