Tools for talking

Tools for Talkinga core conversation facilitated by

Donna “kattekrab” Benjamin#tools4talking

@kattekrab #tools4talking @drupalcon

Outline● 5 min intro● 10 min exploring

our tech tools● 10 min on general comms

skills and strategies● 15 min on how we could bring

these together for better collaboration for the next cycle

● 15 min report back● 5 min summary and

where to from here?

Communication skills, just like coding skills, can be supported, improved and mastered with the use of tools, strategies and approaches. While some people seem naturally gifted, others need to work to improve these skills. But all of us can learn to listen, to question, to clarify, and to make requests more effectively.

This session will outline a range of communication tools, techniques and approaches, but also ask the audience to work in small groups to talk about talking. How we do it, whether online, in text in our issue queues and chat tools, or by using voice and video, or in person at meetups and sprints. We will also explore the challenges presented by our tools, and by our cultural diversity.

My hope is that by having this conversation, and looking at "Tools for Talking" means we can all accept and embrace the challenge to improve how we communicate.

Note: This is a conversation. Not a presentation. Participants will be expected to share their own experiences too.


Who am I?Donna Benjaminalso known as kattekrab

1. Chair, Community working group2. Board member, Drupal Association 3. Executive Director, Creative Contingencies4. Oceania outreach, Open Invention Network5. Drupal Watchdog team, Tag1 Publishing.


Why do I care about

communication?


Tech tools for talkingEveryday we use tools to communicate

● IRC / Slack / hipchat / gitter / skype chat● hangouts / hello / talky.io / skype video● telephones / voice chat / conference calls● Issue Queues / github / redmine / basecamp● Email / mailing lists / online forums ● Meetups / camps / cons / workshops / seminars


Human tools for talking1. Powerful Non Defensive Communication2. Non Violent Communication3. Active Listening4. Appreciative Inquiry5. Transactional Analysis6. The Drama Triangle vs

The Empowerment Dynamic7. The 7 Cs


Powerful non-defensive communication1. Ask questions2. Make observations3. Predict

consequences PNDC


Non-violent communication1. Observations2. Feelings3. Needs4. Requests

NVC


Active listening1. Physical Attention2. Paraphrasing3. Reflecting4. Clarifying5. Encouraging


Appreciative inquiryprin-ciples summary

Construc-tionist prin-cipleWords create worlds

Reality as we know it is a subjective vs. objective state.It is socially created through language and conversations.

Simul-taneity prin-cipleInquiry creates change

Inquiry is inter-vention. The moment we ask a question, we begin to create change.

Poetic prin-cipleWe can choose what we study

Orga-ni-za-tions, like open books, are endless sources of study and learning.What we choose to study makes a difference. It describes — even creates — the world as we know it.

Antic-i-patory prin-cipleImage inspires action

Human systems move in the direction of their images of the future.The more positive and hopeful the image of the future, the more positive the present-day action.

Positive prin-ciplePositive ques-tions lead to positive change

Momentum for large-scale change requires large amounts of positive affect and social bonding. This momentum is best generated through positive ques-tions that amplify the positive core.


Transactional analysis1. I’m OK, You’re OK2. Parent3. Adult4. Child TA


The Drama Triangle

1. Victim2. Persecutor3. Rescuer


Empowerment Dynamic

1. Creator2. Challenger3. Coach


7Cs of Effective communication1. Clear2. Concise3. Concrete4. Correct5. Coherent6. Complete7. Courteous

7 Cs


Credits for Icons from the Noun Projectforum by Stuart McMorris

bow by Mark Shogreen

eyes by Vicons Design

ear by Yo Szczepanska

voice by Mon Aguilar

https://thenounproject.com/

I can haz

feedback plz?

kknet.nl/tools4talking


Self Improvement

Tools for talking