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Aurora Computer Studies (www.auroracs.lk)
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Agenda• What is effective listening?• Listening vs. hearing• Why is effective listening
important ?• How to be a effective listener ?
Aurora Computer Studies (www.auroracs.lk)
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What is effective listening?
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What is effective listening?
• Effective listening is “Listening with a purpose”.
• Effective listening not only results in a meaningful outcome, but also make communication pleasing.
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Hearing vs. listeningHearing Listening
Accidental FocusedInvoluntary VoluntaryEffortless (Inactive) Intentional (Active)
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The communication model
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Why is effective listening important?
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When is effective listening matters?
• Business communicationo Discuss business strategy and planning o Talk to the customerso Resolving confects
• Professional/careero Healthy relationship with superiors & subordinateso Success in interviews
• Personal lifeo Build relationshipso Avoid/resolve conflictso Be pleasant & nice in the society
Aurora Computer Studies (www.auroracs.lk)
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How to be an effective listener?
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The strategy• Listen with a purpose• Active listening• Develop empathy• Be natural
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Listen with a purpose• Do not mere listen to the words,
but listen to the ideas• Defer judgments
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Active listening• Remember that listening is
different from hearing• Pay attention
o Not just for words, but for body language too• Respond appropriately
o Verbal as well as facial expressions & gestures
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Develop empathy• Understand the emotional
context of the communicationo Planning vs. resolving a conflicto Conveying a happy message vs. a gloomy one
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Be natural• Never act or over react
o Otherwise you look stupid !• Just be yourself
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Thank You !Presented by Aurora Computer Studies(auoracs.lk)
Aurora Computer Studies (www.auroracs.lk)
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"We are what we repeatedly do. Excellence, then, is not an act, but a habit." ~ Aristotle.
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You may also interested in“How to be a real professional”http://www.slideshare.net/auroracslk/how-to-be-a-real-professional
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Contact InformationPremier Study CenterAurora Computer Studies,Summerset College,# 135, 3rd Floor, DFCC Building,High Level Road,Maharagama. 0115 690 290
City Study CenterAurora Computer Studies,Summerset College,# 88/2, 2nd Floor, BOC Building,High Level Road,Kirulapone, Colombo 06 0703 001 010
For further details and enquiries :Call - 0719 842030 E-mail – [email protected] - www.auroracs.lk
Aurora Computer Studies www.auroracs.lk
