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Few Tips1. Be Positive & Clear2. Relax & Use Hand Gestures3. Be Sincere & Funny4. Activities To Avoid5. What you Should Speak6. Summarize & be Thankful
1. Be Positive & Clear:It is important that you are in a positive state of mind before you make a call. If you decide to make a call while you are in a foul mood it may lead to a mishap or a misunderstanding. So make sure you are in a happy frame of mind before making a call. As “Positivity Creates Positive Results”.When you make a call always begin with a Greeting and make sure that you are talking to the right person.
2. Relax & Use Hand Gestures:It is important to stay cool, calm and composed and not to react rudely on unreasonable situations. Reacting in an impolite manner may lead to a No-Win situation. If you lose your temper it would lead to incorrect decisions and ultimately harm you. So “Be Calm and Stay Focused”.
3. Be Sincere & Funny:You might think that is almost impossible but it is one of the easiest thing to do in this set of skills. All you need to do is be precise and sound like a person “Who Means Business”. At the same time while doing business also be humorous, just crack some jokes or make some light sarcastic statements. Humor actually helps you to build a rapport with the person on the other side.
4. Activities To AvoidThese are some basic thing which you should avoid while talking over the phone or talking to someone face-to-face. Chewing, Drinking, Eating and specially Smoking. Even repetitive vocabulary is not good. If you utter a single word too many times the listener would quickly lose the enthusiasm in the discussion.
4. What you Should Speak:Besides this you can also use some Buoyant words like ‘Amazing’, ’Fantastic’, ’Totally’, ’Best’ etc. Usage of such words creates some positivity in the conversations and also boosts up the listener. It creates the situation where he/she thinks the his/her decisions are influential and more powerful than yours.One more thing you can do is that add some sweeteners like “I Am Only Doing This For You” or “I’ll Always be Present for You” during the conversation.
6. Summarize & be Thankful:Once you are done with the content and you have nothing to tell just quickly summarize the matter (Everything should be covered). Before you complete the call just be a bit thankful and show some gratitude to the listener for listening to you and sparing some of his precious time for you.
Source: Trending Us
By,Pritesh Sadani
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