Embed Size (px)
Citation preview
How to Sell More with CallPage
Paula StochInternational Senior Product Manager CallPage
I started my adventure in sales as a telephone consultant. Soon I received a job offer at CallPage. The position of International Senior Product Manager at CallPage gave me a possibility of further development. For me it was very important because selling gives me enormous satisfaction and a lot of self-confidence. Thanks to CallPage I made a huge step forward and I do not intend to stop!
100
Analyze : why? for what? where from? who are they?
Don’t just fish for customers - catch them!
How to catch more customers?
bait -> encouragement
Easy recipe: ENCOURAGE AND DELIGHT!
Great first impression + easy FINALIZATION
Summing up:visits -> clicks -> orders -> $$conversation$$ -> text message
Solution: CallPage
Potential customer clicks CallPage button on your website.
A popup appears. Your potential customer gives his phone number.
1
2
HOW DOES CALLPAGE WORK?
The system automatically connects your sales rep with the potential customer.
The consultant talks with your potential customer over a mobile phone, landline phone or SIP
3
4
CallPage: Functions
Quick contact in 28 seconds.
CHOOSE THE TIME AND DATE OF THE PHONE CALL
If your potential customer does not want to receive a call back right after giving his phone number, he/she can choose the suitable date
and time for a call back.
CHOOSE THE DEPARTMENT YOU WANT TO CONTACT
Your customers can choose which department they want to contact. Thanks to that they can immediately
reach the right person.
‘THANK YOU’ TEXT MESSAGE FOR THE CUSTOMERAfter the call your customer receives a text message with thanks and contact details of the consultant to whom he just talked.
CUSTOMIZE YOUR WIDGET’S APPEARANCE TO MATCH
YOUR WEBSITE
Our widget looks well on both computer screens and mobile devices, such as
smartphones or tablets.
AVAILABLE ON ALL DEVICESThe widget is displayed on stationary computers, laptops, smartphones, and tablets.
PERSONALIZED TEXTS
CUSTOMIZE YOUR WIDGETCustomize colors and photos displayed on your widget so that it looks like an integral part of your website.
‘AFTER WORKING HOURS’ MODE Our system works when your company doesn’t! It collects and saves your customers’ phone numbers so your consultants can call them back (manually or via CalPage) when they come back to work.
2
1
KEEP YOUR POTENTIAL CUSTOMER ON YOUR WEBSITE
Thanks to exit intent technology the widget is displayed when the visitor is likely to leave the website without making a purchase.
2
1
RECORD ALL THE CALLS
Record and relisten to your calls anytime you want.
STATISTICS AND REPORTS
The widget provides precise data about all the calls made via CallPage.
SMS-ALERTS FOR THE MANAGER
If the potential customer orders a phone call but you consultants do not call him back, you
will receive a SMS notification.
INTERNATIONAL PHONE CALLS
If somebody from the USA orders a call, our system will connect you without additional costs.
Examples of implementation
OrangeOne of the biggest telecommunications corportations in Europe. Thanks to CallPage it generates over 15 000 more phone calls from potential customers per month.
Formularz CallPage wbudowany w stronę
Businesslink The biggest network of coworking spaces in Poland. Thanks to CallPage it answers all the calls from potential customers.
PWC LondynOne of the biggest consulting companies in Europe. Thanks to CallPage it has a full control over its telephone customer service quality.
GRUPA BEDNAREK Polska One of the biggest car dealers in Poland. Thanks to CallPage it generates several hundred more leads per month.
SuperpolisaInsurance comparison website.
What How many
The number of calls generated by CallPage 351 789 calls
The average length of a phone call made via CallPage (potential customers)
3 minutes and 42 seconds
The average length of a phone call made via CallPage (phone support for current customers)
8 minutes and 12 seconds
Statistics
©2016 CallPage sp. z o.o.
WHAT DO YOU GAINMore phone calls from potential customers (from 40% to 125%)People are more willing to leave their phone number on the website when you offer them a call back within 28 seconds rather than 24 hours.
Increased customer loyaltyYou will build positive relationships with your potential customers from the very first seconds of the phone call. This will translate into higher sales.
Recorded phone calls and more detailed dataYou will learn: how many calls you had in a given month, how many customers ordered a phone call outside your company’s working hours, and other important information.
Paula StochInternational Senior Product Managar, CallPage
www.callpage.io
Questions?
Special offer for webinar participants
10% discount for your first payment for a CallPage plan of your
choosing. Create your account until the end of February and use
WEBINARPROD10 promotional code. You can use it until the end of
February.
Special offer for webinar participants1. 50% discount for your first payment for a CallPage plan of your choosing.
2. Personalized widget, no matter which plan you choose
Create your account and pay for a plan of your choosing until Friday, 17 PM. Use WEBINAR50
promotional code to get 50% discount for your first payment and personalized widget.
Thank you for your attention!Learn more at www.callpage.io
